Resolution

[Judge Mental]

Suzi, I read this bit " so to stick beside every name the little stick he gave me" as meaning that Imeo was given a whole load of tracking numbers on Sticky paper - but I could be wrong of course

need_2quit, no doubt with hindsight Imeo should have done things differently.

That's not what I got out of it. But I could be wrong, too.

Yes suzi, they shipped on Sunday but I cant give you a tracking number. All recipments are here but I dont know witch is yours, I didnt kept record.

It was my first time that I ship so big quantity and post office told me that the next time I must go with a paper with names, so to stick beside every name the little stick he gave me. I didnt knew that so I dont know witch is yours sorry. But if I send them yesterday, then I believe that in 1 week they will be there

Either way - they were messed up and he's not sure which tracking number goes with what package.

 

[need_2quit]

need_2quit, no doubt with hindsight Imeo should have done things differently.

yes he does. he had the opportunity to do that in his first post, but for some reason he doesn't have a clue.

abrasive customer service is not how you stay IN business

 

[Chrissie]

yes he does. he had the opportunity to do that in his first post, but for some reason he doesn't have a clue.

abrasive customer service is not how you stay IN business

But he isn't a business - yet! More of just an inventor/modder that IMHO is struggling to keep on top of things. OK I know it sounds like I'm making excuses for him & will no doubt be labelled as a fan boy/girl (hates that term). However, I've not always agreed with Imeo & I can so see why Suzi is so upset. I just try to understand people. Yes Imeo can come across wrongly, but can any of you try communicating in Greek?

Suzi, that's why I was hoping at least some others would still have the packaging with their tracking numbers on so that some of them could be eliminated - OK I know it's a long shot but......

 

[Judge Mental]

But he isn't a business - yet! More of just an inventor/modder that IMHO is struggling to keep on top of things. OK I know it sounds like I'm making excuses for him & will no doubt be labelled as a fan boy/girl (hates that term). However, I've not always agreed with Imeo & I can so see why Suzi is so upset. I just try to understand people. Yes Imeo can come across wrongly, but can any of you try communicating in Greek?

Suzi, that's why I was hoping at least some others would still have the packaging with their tracking numbers on so that some of them could be eliminated - OK I know it's a long shot but......

Hey... I'll settle for a long shot if it provides any information. I'm grasping at straws here.

Chrissie... I hate to 'go there' with the language skills because I've tried to keep this on a non-personal basis the best I can. Having said that, it appears to me that Imeo's English skills can come and go depending on the situation. For example, his first (long) post in "The Truth" thread was nearly flawless. Now, to be fair... maybe he gets excited or agitated (such as in the case with me) and the English skills fall off. It's just an observation I've made from time to time...

 

[Stormynights]

If Imeo did make another Grant and Suzi's was found it could be easily sold to another person. These are in high demand still. I do understand that the post office makes mistakes but we still use their service. Imeo made mistakes too. He just had surgery and I am sure didn't even need to be working at all at that time. I know that Imeo is on vacation but I think as soon as he can he should make another grant with brass end caps. If Suzi's is found a lucky person will have the opportunity to buy the last Grant made. It is just a win win solution to me to seems.

 

[hyukang]

USPS tracking number is very unreliable. It could state "left Long Beach, Ca" and be stuck there for weeks. Their system will never state "LOST". Only time will tell if it's actually lost.

But the problem is not knowing the amount of time it has to pass to be considered "LOST". And you're right, Imeo is not a business, yet, therefore he doesn't have a policy in place.

 

[Nuck]

USPS tracking number is very unreliable. It could state "left Long Beach, Ca" and be stuck there for weeks. Their system will never state "LOST". Only time will tell if it's actually lost.

But the problem is not knowing the amount of time it has to pass to be considered "LOST". And you're right, Imeo is not a business, yet, therefore he doesn't have a policy in place.

When he sells a very expensive mod he is a business. People should expect industry standard resolution when issues come up.

Either the product or a full refund is the only resolution that is reasonable.

 

[darkmoondreamer]

Imeo is not a business, yet, therefore he doesn't have a policy in place.

When I was just a lowly little Ebay seller of handmade craft items, even I had a return/refund policy. Everyone on Ebay does.....Any time you put yourself out in the public selling something you are officially considered a business, IMO

 

[need_2quit]

hyukang that's why responsible ppl insure packages if they have considered value. suzi did that, imeo didn't. I'm not saying he's guilty of the death penalty over it, but damn he needs to grow a pair and quit whining.

not a business? now I've heard everything. tell that to the IRS in this country. I'm sure other countries have similar tax laws

Business - Wikipedia, the free encyclopedia

you sell good and receive $, you are a business.

don't have to have business sense to be a business
​

 

[Judge Mental]

If Imeo did make another Grant and Suzi's was found it could be easily sold to another person. These are in high demand still. I do understand that the post office makes mistakes but we still use their service. Imeo made mistakes too. He just had surgery and I am sure didn't even need to be working at all at that time. I know that Imeo is on vacation but I think as soon as he can he should make another grant with brass end caps. If Suzi's is found a lucky person will have the opportunity to buy the last Grant made. It is just a win win solution to me to seems.

I agree, stormy. If he sends me an upgraded replacement Grant with the brass end caps and I do get my original back eventually, I will happily send it back to him (at my cost) to do with as he pleases. The only stipulation that I would put on this, is that he makes it his top priority so I don't have to wait another month.

As you say... win win.

 

[taukimada]

Well, this conversation has made my mind up. I know now I will be buying either a 6v Silver Bullet or a 6v Super T, either of which has mostly the same capabilities as a GG at a much lower price, plus there will be in-country service in case I ever need it. Although I doubt anyone here will care whether I buy a GG or not, it meant a lot to me at one time to have one.

OT.. but i can state that the Silver Bullet rocks.. Super-T.. never used so dunno

anyways.. this realy is an interesting conundrum.. the only real options available are either to make another Grant to send to Suzi.. or refund her in full...

the only options for omitting from refund that i see available ar all is the batteries and charger... maybe any atties that were sent with it.. juice whatever (sorry.. dunno what comes with the full kit).. maybe Suzi could be a little forgiving in cost of shipping.. chalk it up to lesson learned? hard one really.. i respect that she's standing her ground.. that much i can say definate..

Suz.. is there any specific reason a Transformer wouldn't solve the problem?.. i know on principle it's not YOUR gg.. but maybe that may be the only solution?.. i mean.. unless the T isnt ready to ship yet... not defending anything.. just really looking to help alleve you of the problem

gotta give thanasis some credit.. he did at least make an offer.. i know i've been a little rough on the guy myself.. but it's been in the name of getting my "friend" back on track.. looks like he's giving it a shot..

has it ever been outright "discussed" the idea of getting him to simply custom up a grant for you? i mean actual back and forth?.. if do.. what was the answer?

ok.. i said my part... hopefully some kind of arrangement can be made..

good luck with it looks to be a bumpy ride

 

[hyukang]

When he sells a very expensive mod he is a business. People should expect industry standard resolution when issues come up.

Either the product or a full refund is the only resolution that is reasonable.

Yes people expect industry standards for resolutions but it doesn't always happen, speicially with small businesses. Even large businesses have this problem. I ordered a 24" LCD monitor from Dell and the status states that it was going to ship 3 weeks after I placed the order. I couldn't even cancel my order. Tried calling and e-mailing them, but their policy states that once an order is placed it couldn't be cancelled. So I have to wait till the package ships to me and I have to pay shipping back to them.

I believe imeo offered a refund but again expecting the cost for the GGT and the accessories is unresonable.

 

[Judge Mental]

OT.. but i can state that the Silver Bullet rocks.. Super-T.. never used so dunno

anyways.. this realy is an interesting conundrum.. the only real options available are either to make another Grant to send to Suzi.. or refund her in full...

the only options for omitting from refund that i see available ar all is the batteries and charger... maybe any atties that were sent with it.. juice whatever (sorry.. dunno what comes with the full kit).. maybe Suzi could be a little forgiving in cost of shipping.. chalk it up to lesson learned? hard one really.. i respect that she's standing her ground.. that much i can say definate..

Suz.. is there any specific reason a Transformer wouldn't solve the problem?.. i know on principle it's not YOUR gg.. but maybe that may be the only solution?.. i mean.. unless the T isnt ready to ship yet... not defending anything.. just really looking to help alleve you of the problem

gotta give thanasis some credit.. he did at least make an offer.. i know i've been a little rough on the guy myself.. but it's been in the name of getting my "friend" back on track.. looks like he's giving it a shot..

has it ever been outright "discussed" the idea of getting him to simply custom up a grant for you? i mean actual back and forth?.. if do.. what was the answer?

ok.. i said my part... hopefully some kind of arrangement can be made..

good luck with it looks to be a bumpy ride

The 'kit' didn't come with any attys or juice. If we're negotiating here, I'm willing to deduct the cost of the batteries and charger and maybe the cost of shipping the GG for the upgrade ($27.95). PROVIDING that when (if) he ships a replacement he sends it express registered and insured with a tracking number - as I sent it to him. That's as far as I'm willing to bend. How's that?

I just don't care for the Transformer. I love the size of the Grant and didn't want anything bigger. I have no need for the various options. I saw the Transformer being developed and that's when I rushed to place my order for the Grant as I knew they would no longer be produced once the Transformers came out. It's just what I prefer.

No, we never discussed a replacement. To be honest, every time I mentioned the subject I was cut off, brushed off and told there was nothing to do but wait. He was not receptive to any discussion on the matter. Thus this thread.

 

[taukimada]

The 'kit' didn't come with any attys or juice. If we're negotiating here, I'm willing to deduct the cost of the batteries and charger and maybe the cost of shipping the GG for the upgrade ($27.95). PROVIDING that when (if) he ships a replacement he sends it express registered and insured with a tracking number - as I sent it to him. That's as far as I'm willing to bend. How's that?

I just don't care for the Transformer. I love the size of the Grant and didn't want anything bigger. I have no need for the various options. I saw the Transformer being developed when that's when I rushed to place my order for the Grant as I knew they would no longer be produced once the Transformers came out. It's just what I prefer.

No, we never discussed a replacement. To be honest, every time I mentioned the subject I was cut off, brushed off and told there was nothing to do but wait. He was not receptive to any discussion on the matter. Thus this thread.

hehe.. it's all good.. i was just offering some unbiased suggestions... all in all.. i'm on your side in the issue.. it was HIS mistake that has caused the problem.. im a pretty forgiving guy.. so i always hope there's SOME kind of negotiating room in a dispute like this.. it is my sincere hope that either your grant shows up tommorrow.. like post haste.. or that he ships you a replacement.. again.. post haste, but if those two options aren't on the table.. i'd hope there could be some sort of agreement on a PROPER refund

 

[darkmoondreamer]

I just noticed this again on Imeo's "The Truth" thread....I think he has already answered how he feels about replacing an item....

posted by nealglover -

Originally Posted by nealglover
Yes I totally agree. If things have gone missing they should be replaced with new units (quickly) or fully refunded.

Imeo's response -

Other products dont cost 120 euros, so you can have a new one before you make your return. These products costs 15-20 dollars to the suppliers so they can do it easily. If I do it and I loose only 1 GG then I must sell 8 more only to have my money back without earning anything. See the diference?

 

[Judge Mental]

hehe.. it's all good.. i was just offering some unbiased suggestions... all in all.. i'm on your side in the issue.. it was HIS mistake that has caused the problem.. im a pretty forgiving guy.. so i always hope there's SOME kind of negotiating room in a dispute like this.. it is my sincere hope that either your grant shows up tommorrow.. like post haste.. or that he ships you a replacement.. again.. post haste, but if those two options aren't on the table.. i'd hope there could be some sort of agreement on a PROPER refund

Thanks.

You did good, though. You should be a mediator - shoot, maybe your are for all I know.

 

[Nuck]

Yes people expect industry standards for resolutions but it doesn't always happen, speicially with small businesses. Even large businesses have this problem. I ordered a 24" LCD monitor from Dell and the status states that it was going to ship 3 weeks after I placed the order. I couldn't even cancel my order. Tried calling and e-mailing them, but their policy states that once an order is placed it couldn't be cancelled. So I have to wait till the package ships to me and I have to pay shipping back to them.

I believe Imeo offered a refund but again expecting the cost for the GGT and the accessories is unresonable.

The refund that Imeo offered was a fraction of the cost that was paid. The error was entirely Imeo's. Why should anyone be expected to subsidize it?

It's pretty simple really, either he supplies the product that was paid for or he refunds the money. Anything less is unacceptable to any reasonable consumer and/or potential customer.

 

[hyukang]

The refund that Imeo offered was a fraction of the cost that was paid. The error was entirely Imeo's. Why should anyone be expected to subsidize it?

It's pretty simple really, either he supplies the product that was paid for or he refunds the money. Anything less is unacceptable to any reasonable consumer and/or potential customer.

I was under the impression Imeo offered a refund for the Grant and the brass caps.

 

[titanflyer]

I believe imeo offered a refund but again expecting the cost for the GGT and the accessories is unresonable.

Is it???... if you bought a shiney new expensive remote and some cords with that tv that you are shipping back you would keep them and chock it up to you not wanting to be unreasonable?... is that not an accessory that you purchased souly to work with the main product...

I feel bad for imeo on one hand as he is a small struggling business and I am sure his profit margins are not huge even with the crazy price people are paying him for his tube... but I don't agree its unreasonable for him to either ship a new product PRONTO or refund the entire purchase.

An even bigger divide between this and your scenario is the fact that she isn't asking to return it, in which case some of her requests may be over the top.. she just wants to possess it after paying for it and trusting the seller to fix the "ultimate" vaping device when it was discovered it was a faulty and unsafe design.

I still love the look and design of the GG, but this thread has taught me two thing... do business in the USA, and HOLY CRAP thats an expensive device.

 

[taukimada]

Thanks.

You did good, though. You should be a mediator - shoot, maybe your are for all I know.

not HERE i'm not.. at least... not usually