Resolution

[jangler]

Hi,

I'm not trying to bash anyone. I love my GG grant. I still use it. I never returned it for a fix due to problems others experienced with the post office outside of the US.

I agree to the price stated by Suzi and Mamu. The coversion rate sucks big time. To return the GG to Imeo would mean I'd have to spend another 17-18 USD on top of what I spent already. I still do believe it is a good device except for the button issue. I just have to be careful with it now. I would have returned it for an upgrade but I can't take the risk of loosing it for the price I paid for it. I wish there was something I can do myself to fix the issue so I won't have to send it back.

 

[Di]

You know dang well that we paid that - we all did in the US except for those of us who didn't get brass end caps. I don't know why you'd insinuate that Suzi is not correct with her total.



I never said -- or insinuated anything like that at all

no one has even mentioned anything like that -------

I am sure it has not even entered anyones mind ---

I would never doubt the word of a friend

I have no idea what you , or anyone else paid for thier GG,
how would I ??

I do not doubt suz, I never said I did
I was surprised at the super high price is all.

 

[Judge Mental]

For reasons of transparancy:

Conversion from:
-$296.87 USD
Conversion to:
£175.36 GBP
Exchange rate:
1 U.S. Dollar = 0.590696 British Pounds
Date:
Jun. 20, 2009​

--------------------​

Conversion from:
-$52.93 USD
Conversion to:
£32.00 GBP
Exchange rate:
1 U.S. Dollar = 0.604572 British Pounds
Date:
Jul. 8, 2009​

--------------------

Conversion from:
-$17.36 USD
Conversion to:
€12.00 EUR
Exchange rate:
1 U.S. Dollar = 0.691244 Euros
Date:
Jul. 15, 2009​

--------------------​

I only have a paper copy of the receipt for $27.95 for my shipping costs back to Greece, so you'll just have to accept my word on that.​

 

[moog]

I understood what you were saying Di......

 

[nephilim]

After seeing those prices I probably would go back to analogs.. thank god that regular e-cigs are more affordable or we wouldnt be njoying the benefits of quitting.

 

[Di]

I understood what you were saying Di......

thanks moog

I am sure suz did too -- judging by her post after mine-----

still in shock, at those prices -- suz !!!!!

 

[moog]

In the long run the savings on batteries alone makes it a good buy.....also I can vape for 2 days withought changing a battery.....I do agree some of the USA buyers got a terrible deal on the exchange rate.....

 

[Crash]

whats the point of this thread????

1. the post office lost the gg not imeo, next time everyone should use registered post
2. if the price was so high with the conversion rate then y did people buy it
3. the postal service lost the package, and still imeo was willing to refund some of the cost, i think it was sheer stubbornness not to take him up on it
4. and you cant possibly ask him to refund you everything like shipping and what overhead price smokejuice charged, he's giving you back what HE made on it


**** happens

 

[nephilim]

Another question I have is why would you have to pay for a recall. The sign of a good company is when they stand by their product. Reminds me of the ipod touch which I will never buy again, because of their $9.99 software upgrade policy. ridiculous. Ohh well I guess no GG for me
Just my $.02

 

[Judge Mental]

After seeing those prices I probably would go back to analogs.. thank god that regular e-cigs are more affordable or we wouldnt be njoying the benefits of quitting.

I must admit, I feel a bit of an idiot now. Like I said, I didn't pay close attention to the conversion rate when I purchased and only looked at the price in pounds. Now that I've added it up, I'm shell shocked.

thanks moog

I am sure suz did too -- judging by her post after mine-----

still in shock, at those prices -- suz !!!!!

No, Di... I didn't think you were making any suggestions. I just thought it best to put it all out there so there wasn't any question as to what I paid.

 

[jangler]

For fairness, paying for locking button was customer's choice. As stated earlier.

Free for a fix or locking for a fee. Customers picked locking. Therefor the fee.

 

[jangler]

I too didn't pay attention to conversion. It's not Imeo's fault, I take full responsibility for that. Now that I know that, I can't just send it out to Imeo for the fix. The price to even send it back (registered) minus the price of the button is too expensive due to crappy $.

 

[Judge Mental]

I don't wish to be argumentative but I have seen many posts not just here about the button issue.

To clarify... the options were,

1) Get the button fixed for free, plus shipping.

2) Get the button fixed for free and get the lockable button (plus 12 euro's for the locking button), plus shipping.

Now, Imeo asked what the GG owners would like to do as he had just come up with the new lockable button and offered it to them... get the button fixed for free or get the new lockable button for a small fee at the same time.

Most wanted the new button with the lock... so the small fee.

I feel sad that Imeo tried to offer extra to people and got for his trouble. Remember Imeo is not running a big business with staff he is just trying to help others the best he can solo.

Please give the guy a break

I opted to get the button fixed and get the locking button at the rate of 12 euros. I have no issue with that. It was MY choice.

The problem is the 'missing' GG with fixed and lockable button that I paid for.

 

[Zofryer]

I don't wish to be argumentative but I have seen many posts not just here about the button issue.

To clarify... the options were,

1) Get the button fixed for free, plus shipping.

2) Get the button fixed for free and get the lockable button (plus 12 euro's for the locking button), plus shipping.

Now, Imeo asked what the GG owners would like to do as he had just come up with the new lockable button and offered it to them... get the button fixed for free or get the new lockable button for a small fee at the same time.

Most wanted the new button with the lock... so the small fee.

I feel sad that Imeo tried to offer extra to people and got for his trouble. Remember Imeo is not running a big business with staff he is just trying to help others the best he can solo.

Please give the guy a break

I have to publicly apologize for something I've said then. I was under the impression that there was no option but the lockable button you had to pay for. I did not know that there was an option to get a non-locking button fix for free. I've heard the "had to pay to get the new button" lie so many times I believed it to be true, and stated this was bull. It's very telling that not only have I never seen the information on the free button fix talked about, nobody corrected me when I did speak to it incorrectly. I've only ever seen people claiming Imeo was charging a fee for a warrantee fix. I am sorry.

 

[Judge Mental]

For fairness, paying for locking button was customer's choice. As stated earlier.

Free for a fix or locking for a fee. Customers picked locking. Therefor the fee.

Agreed.

I too didn't pay attention to conversion. It's not Imeo's fault, I take full responsibility for that. Now that I know that, I can't just send it out to Imeo for the fix. The price to even send it back (registered) minus the price of the button is too expensive due to crappy $.

No, it's not Imeo's fault the conversion rate is so high. I take responsibility for that, as well Nonetheless, it's what I paid and the money I'm out since I have no product to show for it.

 

[Di]

I have to publicly apologize for something I've said then. I was under the impression that there was no option but the lockable button you had to pay for. I did not know that there was an option to get a non-locking button fix for free. I've heard the "had to pay to get the new button" lie so many times I believed it to be true, and stated this was bull. It's very telling that not only have I never seen the information on the free button fix talked about, nobody corrected me when I did speak to it incorrectly. I've only ever seen people claiming Imeo was charging a fee for a warrantee fix. I am sorry.

Hi zof,

it was widely discussed when the decisions were made originally
but then got lost and buried as time and posts went on
most opted for the pay for option for the new lock button
so I think that the free option just got left and forgotten about.

but everyone knew the option for the free warranty fix was offered, everyone got a email as well as a posting on here/

Di .......

 

[Lisaf01]

I have to publicly apologize for something I've said then. I was under the impression that there was no option but the lockable button you had to pay for. I did not know that there was an option to get a non-locking button fix for free. I've heard the "had to pay to get the new button" lie so many times I believed it to be true, and stated this was bull. It's very telling that not only have I never seen the information on the free button fix talked about, nobody corrected me when I did speak to it incorrectly. I've only ever seen people claiming Imeo was charging a fee for a warrantee fix. I am sorry.

You could be forgiven for thinking this, Zof, only the inflammatory and often incorrect information seems to get through and is repeated over and over again.

IMHO, Suzi, you should not be including this upgrade cost in your total cost breakdown / refund request, nor indeed should you include any postage paid or the cost of any other products that you still own and can still use in other ways. Imeo offered to refund the base unit cost and the lost one still may turn up. I really think he's been as fair as he possibly can.
May I also point out that in retail law, your contract was actually with the retailer you bought it from, not the manufacturer.

 

[Judge Mental]

whats the point of this thread????

1. the post office lost the gg not imeo, next time everyone should use registered post
2. if the price was so high with the conversion rate then y did people buy it
3. the postal service lost the package, and still imeo was willing to refund some of the cost, i think it was sheer stubbornness not to take him up on it
4. and you cant possibly ask him to refund you everything like shipping and what overhead price smokejuice charged, he's giving you back what HE made on it


**** happens

1. I sent the GG to Greece using express registed mail with insurance. Imeo didn't opt for registered mail when returning the items.

2. I bought it because I liked it and thought it would be the last e-cig I would ever have to buy (as stated in my first post on this thread).

3. Imeo offered to pay me $ .39 on the dollar for a brand new e-cig that I don't have. Call me stubborn, but I don't think that's a good offer.

4. Why not? It's the price I paid and I have nothing. It's called 'the cost of doing business'.

 

[Judge Mental]

You could be forgiven for thinking this, Zof, only the inflammatory and often incorrect information seems to get through and is repeated over and over again.

IMHO, Suzi, you should not be including this upgrade cost in your total cost breakdown / refund request, nor indeed should you include any postage paid or the cost of any other products that you still own and can still use in other ways. Imeo offered to refund the base unit cost and the lost one still may turn up. I really think he's been as fair as he possibly can.
May I also point out that in retail law, your contract was actually with the retailer you bought it from, not the manufacturer.

What inflammatory and incorrect information are you referring to?

I paid for an upgrade I didn't get. In fact, I didn't get the device back at all - upgrade or not. Yet the money was spent in good faith to recieve that which I paid for - MY upgraded device. The accessories are of no use to me without the device.. I paid for shipping as well and still - no product.

It's your opinion that Imeo being as fair as possible. Mine differs.

 

[Stormynights]

Imeo made the grant and the end caps. Why can't he just make another one? I know this would be inconvenient for him but Suzi has been put out for sure. This problem can be solved. Just make a new one and send it to her. Crap happens.