Wow that sucks DaxFX. I am sorry to hear this and to see those pictures. Nothing more frustrating than to be waiting for a new gadget only to have it wrong or defective out of the box. Obviously you should contact the vendor immediately. It looks like the ring for the Ego threading was not affixed to the post properly?
I have been looking around at various vendors online to buy a Zmax v3 myself, and some of the prices are almost too good to pass up. There's a deal for one at ExhaleVapors - $3.00 off for the angled head model (just the tube/device - not a kit), a JUNE10 for 10% off coupon code on a banner at the top of their site, and free shipping, bringing the total down to like $56 all said and done. However, after reading the above post, it certainly would sway me even more to purchase at varitube instead, spend a bit more outright and get a 90 day warranty with them for it. From what I have read in a review for this product on their site, it seems like the folks at varitube may be checking these units out for functionality and lubing up the threading before shipping them out. That kind of service and a 90 day warranty may very possibly get my business.
Contact the vendor and get it straightened out ASAP, and hopefully they will resolve the issue to your satisfaction. Please keep us informed as to how it works out.