Lucky!! I live in Sacramento, I may have to make a pilgrimage down there some day.
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Lucky!! I live in Sacramento, I may have to make a pilgrimage down there some day.
That's a long drive! hahaha..
Lucky!! I live in Sacramento, I may have to make a pilgrimage down there some day.
Well that might be the trick. Personally, I haven't had the best experiences with CS. Whether or not that was related to the Ninja being out of the country at the time I had problems, I don't know.
Most recently, there was a sale on drip tips. I have the email, and it states that it was good til a certain date. I needed some bottles and stuff, too, so I put a reminder to myself to place an order. Well, a few days later, they had a big vapage sale on Vmods, with completely different coupon codes. I dunno if something happened to the "other" coupon code for the drip tips, etc. but I couldn't get it to work.
NOT a big deal---I just need to get an order in----- so I send a question to Vapage thru the site on November 22nd, 'cuz the code is going to be good for a few more days (per my email) til November 26th, (so I am giving myself PLENTY of time to get this code thing worked out.) I tried it in 2 different browsers, both IE and Google Chrome.
But.......guess when I receive an answer back? November 29th.
And of course, the sale is well over by then, so the answer does me absolutely no good. And along with the answer is a note that they "can't honor past codes". Which I didn't ask for anyway, because by that time, I just ordered drip tips from somebody else, and the products i was going to order were so cheap anyway, saving $2.00 wasn't gonna be the end of the world anyway.
Who knows, maybe it was me. I should have asked somebody else to test the codes for me, but I thought a simple email to CS would fix it. I did not know it would take 7 days to receive a response.
November 22nd question, answered on November 29th, not really what I consider a reasonable *response time*. Do you?
That, and the hassle I had to go thru to return brand new batteries, still in the package, which you guys remember I was upset about, because they went by order date instead of delivery date (I didn't get them til almost a week after I ordered, and almost as soon as I got them I realized i wasn't going to need the big batteries and just wanted to get the littler ones instead).
It just shouldn't be *this hard*. Not to mention, I'm paying postage every time I have had to return something. (did have to return a vmod2.0 as there was something wrong with the spring in the on/off button, it just started clicking loudly and wasn't depressing right. That has been fixed and runs like a top now.)
I have no problem with a few little things, and these were all little things....and all at the beginning------but I don't feel like a customer should have to go into full *negotiating mode* with a vendor they've purchased brand new stuff from.
To compare, I had a button collapse on a Joyetech from a well known vendor, and I didn't even ask to return it, I just wanted to know if there was a fix cuz I couldn't get the button to pop back out........and I got back email (within the DAY) "we are sending out new one immediately, put the old one in package we send." And w/ another well known vendor, I got a battery (even though everything from them has always been perfect) where there was an odd issue with the threads.......must've just been one of those joyetech machining errors.......they responded w/in the day, and sent out a new one next day, and inside the package was a return envelope already adddressed back to them.
Now, don't get me wrong. I love the vapage products, everyone knows this. I am a cheerleader for the product, as a matter of fact, I've gotten several other people interested in it, too, because it really is a wonderful bottom feeder, in every way (ergonomics, performance, accessory products).
Everything is GREAT with my vmod(s) now. It's just that the first round of orders there were a few problems. But now I "wince" at the thought of having to deal with CS there----there is another person who used to be in this topic who loves Vmods, too, but buys all her stuff from another vendor who sells Vmod products...won't deal with vapage at all).
So......here's my hyptothesis. There's probably *a* CS rep over there who is a PITA and whoever gets them is in for a world of hurt.
because, like me, poster Jordan85 loves the Vmod product itself, and also thinks the owner is a good guy. Whoever the person over there who is not into SERVICE for the customer, maybe they can be relieved of their job.
I have no idea who it is, but I'm pretty sure there is one like that. 
Vapage Clan? Sure, why not. But if I call it VMODia, will I get demerits?
Look Familiar??
I went to pay a visit to Vapage again. It was nice hanging out with Shifu today. I got some stuff courtesy of Vapage and will post a review after I try them out!
I went to pay a visit to Vapage again. It was nice hanging out with Shifu today. I got some stuff courtesy of Vapage and will post a review after I try them out!
I got an explanation about this guys.. Vapage are in process of moving to a bigger warehouse which might have cause this delay. I went to Vapage today and Shifu gave a tour of their new warehouse and man! the new warehouse is huge!!! In behalf of Vapage I will apologize for them I saw the transition that they are going through today. you guys know the process and what everyone have to go through when moving from one place to another. most of their workstations are still being setup but all the orders are being processed on time. please be patient with them for now..
Well that might be the trick. Personally, I haven't had the best experiences with CS. Whether or not that was related to the Ninja being out of the country at the time I had problems, I don't know.
Most recently, there was a sale on drip tips. I have the email, and it states that it was good til a certain date. I needed some bottles and stuff, too, so I put a reminder to myself to place an order. Well, a few days later, they had a big vapage sale on Vmods, with completely different coupon codes. I dunno if something happened to the "other" coupon code for the drip tips, etc. but I couldn't get it to work.
NOT a big deal---I just need to get an order in----- so I send a question to Vapage thru the site on November 22nd, 'cuz the code is going to be good for a few more days (per my email) til November 26th, (so I am giving myself PLENTY of time to get this code thing worked out.) I tried it in 2 different browsers, both IE and Google Chrome.
But.......guess when I receive an answer back? November 29th.
And along with the answer is a note that they "can't honor past codes". Which I didn't ask for anyway, because by that time, I just ordered drip tips from somebody else, and the products i was going to order were so cheap anyway, saving $2.00 wasn't gonna be the end of the world anyway.
Who knows, maybe it was me. I should have asked somebody else to test the codes for me, but I thought a simple email to CS would fix it. I did not know it would take 7 days to receive a response.
November 22nd question, answered on November 29th, not really what I consider a reasonable *response time*. Do you?
That, and the hassle I had to go thru to return brand new batteries, still in the package, which you guys remember I was upset about, because they went by order date instead of delivery date (I didn't get them til almost a week after I ordered, and almost as soon as I got them I realized i wasn't going to need the big batteries and just wanted to get the littler ones instead).
It just shouldn't be *this hard*. Not to mention, I'm paying postage every time I have had to return something. (did have to return a vmod2.0 as there was something wrong with the spring in the on/off button, it just started clicking loudly and wasn't depressing right. That has been fixed and runs like a top now.)
I have no problem with a few little things, and these were all little things....and all at the beginning------but I don't feel like a customer should have to go into full *negotiating mode* with a vendor they've purchased brand new stuff from.
To compare, I had a button collapse on a Joyetech from a well known vendor, and I didn't even ask to return it, I just wanted to know if there was a fix cuz I couldn't get the button to pop back out........and I got back email (within the DAY) "we are sending out new one immediately, put the old one in package we send." And w/ another well known vendor, I got a battery (even though everything from them has always been perfect) where there was an odd issue with the threads.......must've just been one of those joyetech machining errors.......they responded w/in the day, and sent out a new one next day, and inside the package was a return envelope already adddressed back to them.
Now, don't get me wrong. I love the vapage products, everyone knows this. I am a cheerleader for the product, as a matter of fact, I've gotten several other people interested in it, too, because it really is a wonderful bottom feeder, in every way (ergonomics, performance, accessory products).
Everything is GREAT with my vmod(s) now. It's just that the first round of orders there were a few problems. But now I "wince" at the thought of having to deal with CS there----there is another person who used to be in this topic who loves Vmods, too, but buys all her stuff from another vendor who sells Vmod products...won't deal with vapage at all).
So......here's my hyptothesis. There's probably *a* CS rep over there who is a PITA and whoever gets them is in for a world of hurt.
Whoever the person over there who is not into SERVICE for the customer, maybe they can be relieved of their job.
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no.. we the Vapage community are one.. so call it what you like. It was just a thought that would be cool to add the "Vapage Clan" since we have Shifu
It' not a big deal, everyone in this topic knows I am a Vmod fan.
Heck, I've turned on plenty of people to the hybrid atty, even sent 2 out as gifts this month. I support the company both by creating new customers, as well as being one myself.
Was just explaining that things don't always go smooth for *every* customer starting out, and wanted to explain why. and hoping "we" haven't lost the guy who posted about CS problems that is all.
I know you are a VMOD fan.. I just want to let everyone know what is their current situation so everyone would understand why there's a delay with their service.
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A good example of what chadster214 is saying here. I ordered a VMod case and cone the other day along with some attys. I realized right after I pushed the last button that I had ordered a VMod 2.0 case by mistake. Duh. I sent an e-mail immediately stating the faux pas and that I really needed the XL version. I got a reply the next day stating that they would catch the order at the warehouse and make the change. Well, they weren't able to catch it in time and sent the original order. Vapage is sending me another package with the XL style along with a prepaid shipping label to send the 2.0 case back. I find that very admirable that they are taking care of my own ordering mistake. This was my very first time ordering from them. Yeah, I'll order again for sure.
Welp, I only wish Sir Shifu was able to join us on here. I also wish that in his stead, there was someone who represented Vapage that could interact with all of us to accurately give everyone info, and answer questions as they arise. Our Clan needs a leader, and one who wears a Vapage ID.
Okayyy, got the new hybrids in the mail today. Ya, ok, I see what all the hype is about. No more cheap attys with this thing.
Got a new XL in today, copper lined it(Thanks again TB), custom Anodized Shell from Kenom put on, kick set to 10watts, bottle filled with KBV, and oh yeah, back to IKV 901's on it
I'd say all in all quite a good Vape
I'd say all in all quite a good Vape
It could be good time to pick up some more of those shifu/slant coil attys. Vapage is having 25% off everything (not just kits) Xmas sale. Code JJH3X. Good until the 17th.
Tearose, do you know if they are going to offer replacement cones and/or the screw-in atty chambers?
I do know people who have lost their cones, and I sort of live in fear of that happening, it's easy to do......and that means purchasing an entire new case for $29.99...which for a small piece like j a cone is quite a lot.
I know there was some talk about this happening back in March 2012, but never have seen them offered on the vapage site.
I do know people who have lost their cones, and I sort of live in fear of that happening, it's easy to do......and that means purchasing an entire new case for $29.99...which for a small piece like j a cone is quite a lot.
I know there was some talk about this happening back in March 2012, but never have seen them offered on the vapage site.
Race, I doubt it. I have a feeling one must get the new shell which would come with a cone.
Hopefully NOV 2012 was the date of renewal registration, not the end of it. If the latter, tell shifu master that he better take time out from moving and get down to motor vehicles.
I got mine at MV and threw in my glove compartment, thinking I would put in on my plates "later." 3 days later I was pulled by a state trooper, who just told me to stick it on there when he found out I had it in my glove compartment......but he did have to check my license and insurance while he had me pulled over, you know how they are......Which was fine...except I live in a tiny town, and everyone listens to their scanner, so of course, hundreds of people who know me heard my name over the scanner and so all week I kept running into people in the grocery store asking me why I got pulled.
Yes, life in a small town really is like that.
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