OMG!

John = Awesome! Wizard Labs is
the best example of
superb, above and beyond service!
Last week before the labs closed down I made some comments on the forums here about small items often being out of stock every time I order. In that discussion another user and I were mentioning a few of the same items being out of stock often, and running into similar issues when we order, where those OOS items would be in stock shortly after we placed our order, sometimes hours later but usually next day in most cases.
Anyway, that night John messaged me to chat about this, he was checking the forums before leaving the labs that night @ 2:30AM. I couldn't believe he'd take the time out of his work day, especially that late at night which you know means he had a
VERY LONG day, and this was not the first time he's contacted me that late after the end of his work day either.
My mind was blown, that's the best customer service I have ever seen and this wasn't the first time he'd reached out to me in the middle of the night! Normally you'd have to wait at least a day, sometimes two, before a vendor might reply to your email query. These last few times John contacted me it was directly on his own behalf, reaching out to me after seeing some of our discussions here on the forums. This time around my order had already shipped a few days before he contacted me, so I didn't expect he'd be able to help out this time around, and I was perfectly fine with that, it was just some small items I was wanting that time around anyway so no huge deal (just a few Syringes).
I can't believe he has the time to check the forums each night, and send out PM's too, especially when he's already working so late, and we all know he's swamped with massive amount of orders too!
Anyway, much to my surprise, today I check the mail for Vapemail and I find a surprise package from Wizard Labs!!


He sent me the syringes I wasn't able to order, a full flavor sample, a small flavor sample, and a few pipettes!
Those may be small items, but I appreciate them VERY much, it's so amazing that they'd go out of their way like that for their customers!
The level of service John and Wizard Labs provide is simply the best, bar none!! To anyone reading this later on, if you are ever on the fence about ordering here, don't hesitate one second, get your order in as soon as you can, that way it's arrives in your mail box quicker!
You rock John, thanks so much for caring about your customers as much as you do!! We can only dream that all other vendors would follow in your footsteps, but we all know that will always be only a dream!
