I have never purchased from TV. I have had no personal issues with TV. I am a person from the outside looking in and I do have a question. You like to be direct so please be direct about one issue I have read and as a potential future customer I would like addressed.
What happened in one of the recent co-ops? I have read many complaints about the END
juice; light color, light taste, cross contamination taste, stringy stuff on the inside. Seems to be that something went wrong somewhere.
Please note the words 'end
juice' and somewhere. I am not saying TV is necessarily at fault. But from pictures and commentaries I read something seems to have happened somewhere.
To date, please correct me if I am wrong, you have never made a public statement on what happened. While in all honesty TV might be 100% innocent in what happened - - as a business owner and your product line on the line, I would like to hear what you have say. A person could read the reports and their initial reaction might be 'I will never order TV
juice' only because your name was attached to it. As a business professional, I know I would want to investigate if someone was doing something to one of my products and that it caused me/my company harm.
What happened (fact) in the co-op; to the best of your ability.
What may have happened to the best of your speculation.
I am not attacking you nor is this a whine. Nor do I expect you to attack someone else. Just people coming together to try and determine what happened. I think a lot of people got some bad juice and you are paying for it. You need to set the record straight from your end or at least that is my opinion.
Some ideas for you going forward with other co-ops.
1. Make sure you know who is leading a co-op
2. Make sure they know what procedures to do in splitting up juice (cleanliness, cross contamination, shake, steep time, etc. You would know better then I what precautions they would have to take to make sure good product is being sent out. I am not saying you have to hold their hands (it can be as simple as 1 five minute phone call) - but a little time invested on your end might pay huge dividends for you on the back side.
3. Some speculation was that maybe the juice was split up too fast. You might make it a requirements that when you make a co-op batch you will complete the batch but will not send it to the op leader for 1 week (or whatever time period you feel is needed to make sure your juice is the best it can be when split up.)
Just some ideas, use or discard as you wish.