Absolutely true.
I've found that there are usually four groups of people. Fanboys, satisfied customers, dissatisfied customers and haters.
The loudest tend to be haters, followed by fanboys. Dissatisfied customers and satisfied customers are the people I want to hear from (more objective views), and they tend to be the quietest...
The people I personally know who have Vapor Sharks have been pleased with both their products and their customer service. However, there were several posts on ECF where things have gone badly south. The difference was confusing to me but there wasn't a product aside from the rDNA40 that had the features I wanted so I reluctantly ordered one.
I have had email exchanges and phone calls with Mike and Will in CS. Both have been nothing but helpful, charming, professional and followed
through on what they promised.
I felt very comfortable in ordering a second rDNA40 on Cyber Monday but I always mentally add a couple of weeks to anything not in stock when purchasing from any
vaping vendor. Manufacturing delays and the odd customs holdups aren't uncommon in the industry. Also, given that they have had some serious past CS stumbles I'm prepared to be patient if something happens that doesn't get handled correctly right away.
Anyone spotted an Acrylic
tank for the Tilemahos? GR-Modders is going nada on it this time around
I haven't heard anything about a clear tank, acrylic or otherwise for the Tilemahos but I'm perplexed as to why you would want one.

It would show threading and part of the wicked juice channels. Seems to me that would be some serious ugly.
As a practical matter, I have personally found no need for a clear tank. When the flavor fades a little I just fill up the tank. When it comes time to clean my Tilemahos and change wicks or coils the DNA 40's temp protection lets me vape the tank is more than dry enough to pull it apart without any mess.