i am half owner of gotvapes.com, i have a wonderful attitude at all times, if you know me from ecf you would know im a extremely caring person who has helped many, given all my time and care to this community, ive done my share to move this
vaping world along in our own little way on certain types of products, i care about about this, its something im passionate about and everyone here can attest to that, i go out of my way to help everyone when i can, i am just one man here, daniel my incredible partner (brainchild behind the birth of gotvapes) and my brother for life is in texas so he has his work cut for him as well.
Im not sure why you would think i have a bad attitude? I mean i understand, you see a few posts, you read a few reviews, you might see me flip out on a few people who just cant speak about the issue and need to add rude nasty remarks as if that will get anyone anywhere with me, it doesn't and never will, this forum is the same.
I want you all to share your experiences, good or bad, i have said this form day 1 and it will always hold true, what i and dan dont want and not becaue we are some type of gods but becuase we are 2 men , human beings, trying to bring you products to keep you off of cigarettes, we work at this, my personal life has died over this.
So i will stay strong and keep pushing forward for all of you, not for me, i dont do this for the money, i could buy all the vaping equipment i could ever want and just go vape and be on a vacation with my fiance until im a old man.
So please don't judge me by the few posts you see here. I stand behind the policy, post here in the same manner you want to be treated, if you like to be treated badly, then don't post here. Now this means if you have a issue with a product and its under warranty, then got to
gotvapes help center and knowledge base and make a ticket and you will be looked into and handled.
If you need help on products you can either open a ticket but coming here and asking for help will usually get you a faster answer, dan is around during the week and i am here every day, all day.
If you dont like a product of ours or had issues, by all means come here and express that.
But do not come here to whine and moan and call us names and act like children with rude childish sneaky nasty comments, do not come here sneakily posting links to the other vendors( we pay to be here) you can discuss vendors and we allow that but the difference between link dropping and helping others is plain as day.
Do not come in here telling us how our stuff is junk when we have so many happy people its beyond belief and we understand that some products may have speed bumps but every single vendor goes through this and we will not allow people just to point at us because we are so popular, you look foolish when you do this as 85 percent of our products our sold on other popular vendors sites and we check their forums and dont see people going in their and blasting them.
We are suppose to be grown adults in ecf, children are not allowed, adults speak to each other with respect, and there is a proper way to complain and then there is the wrong way, i have had a tendency to snap at the ones who simply want to be rude, nasty and go on some attack against us and that is wrong on my part but wont happen again as i wont respond to anyone who continues their rude behavior and will simply remove all posts from that individual.
If you bought a carto from us and it has a issue we want to help you but its impossible for vendors to exchange them once juice is inside. The variables of what could be wrong are a long list, form the type of juice your using, the type of battery, the voltage you started with, the way it was filled, the way you vape and so on and yes i do get it some carto or tanks simply might have a issue or its discovered that they might have actual issue and when that happens we have handled those issues and deal with them, if its something that is a massive issue we have shown we will help you, make a ticket and it will be looked at, thats where the majority of all issues and the nastiness of some people come from, batteries and other products have warranties so there isnt much of issue on that end.
Being that cartos / tanks/ atties are disposable products once used can make things difficult but its a policy we must stand behind as other vendors do or else we wont be able to stay in business. So if you do have issues please come to ur forum and let us know what your issue is and either i or dan or any one of our wonderful posters here will try to help you out , there is no need to be rude or go on attacks, that serves no purpose. We respect your money but i didnt destroy your life if a carto didn't work properly, so lets understand that and back off on the nastiness, we want you to be happy, we want to bring you products that hopefully can help you stay off of analogs and we are here to deal with the speed bumps that come with the terroritory when being involved in the ecig business, we simply ask to have some compassion with us and we will do the same.
Thank you for your understanding
ps: Sev, none of this was directed at you in anyway, im simply making a post that deals with what you discussed
