Still in business...?

[Snugglepooter]

Hi all,

I ordered from IB last week and have heard nothing but crickets.

Does anybody have any skinny as to what is going on over there?

Thanks in advance!

 

[Snugglepooter]

Got a ship notification. Woohoo!

(mods may delete thread if so desired, thanks.)

 

[Electrodave]

I just now got a ship notification from them for an order I placed October 1st.

 

[K9Luvr]

I just now got a ship notification from them for an order I placed October 1st.

Whooaa, thats terrible. I have always had great service from them. Have you received your order yet?

 

[Electrodave]

Yes I have. Very nice tanks, worth the wait...but not communicating with your customers is a big no-no for a business. Especially one that is begging for Facebook "likes" on their homepage.

I love their products, but I would never recommend them to anyone unless they started showing that they care about every order.

 

[oplholik]

I ordered a couple glass tubes for my erls on the 10th, hopefully I'll hear something before too long.

 

[oplholik]

Hmm, @OCD, hasn't been on the forums since Sept. 15. Hope everything is ok. Haven't heard anything on my order yet.

 

[sake1bs]

Placed an order for 4 erlkonigin tanks on november 8th, i sent 3 emails since november 14th asking why my order hasn't shipped and still just says confirmed.....haven't got any response

 

[oplholik]

I got the phone# from their web site and called yesterday, and I didn't get into a real conversation with the person on the other end, but he said he will get my order right out. So will see what happens. So, you might call and talk to someone. There must be something going on there. He was a good vendor, I would hate to see them having problems.

 

[raitizz]

I placed my order on Oct 30th. Nothing yet.

R

 

[oplholik]

Finally, a shipping notice in my inbox this morning, 8 days after ordering. Whatever is going on at IBT can't be good, and I'm hoping that soon they turn things around. I hate to see a good vendor, with a good product, at a good price, go away. I do wish OCD would come here with an explanation. If there is a problem that is being addressed, I'm sure most people would understand, and be supportive.

 

[10x sugar]

Finally, a shipping notice in my inbox this morning, 8 days after ordering. Whatever is going on at IBT can't be good, and I'm hoping that soon they turn things around. I hate to see a good vendor, with a good product, at a good price, go away. I do wish OCD would come here with an explanation. If there is a problem that is being addressed, I'm sure most people would understand, and be supportive.

I completely agree with your statement @oplholik!

I am a huge fan and supporter of Mom and Pops in any industry. It's a pleasure to get to know, and to do business with these types of companies, IBTanked is no exception.

That said, understanding that you really are dealing with Mom and Pop, and possible offspring, when they are able to pitch in, means that when there is a bump, or a sinkhole in the road, their CS and therefore their business, can take a backseat to real life for a spell. That's understandable!

Here's hoping that whatever is going on is not too serious, and that "business as usual" happens quickly.

Sugar

 

[sake1bs]

just got a confirmation email last night that it is shipped which is great

 

[raitizz]

I just got my shipping notification.

R

 

[oplholik]

After almost a month? WTH.

 

[sake1bs]

received my package monday, i sent 3 emails asking about order never got a reply, I'm guessing they're having some kind of issue but glad i did get my order

 

[oplholik]

Glad you got yours. Sad to see.

 

[Electrodave]

I placed an order on the 10th, and still haven't received an acknowledgement of my order. It is listed on their website as "confirmed".

 

[oplholik]

Give OCD a call, their # is on the website under "contact us". I called him, and I think it speeded things up a bit.

 

[sake1bs]

Just an update on order.. ordered 4 ibtanks for erlkonigin took a bit to finally come.. first tank went on fine on first erlonigin.. setting up second erl and cracked the glass installing.. thought i was being rough so tried the second tank i got to screwing on the top and it didn't fit and i tried to back it out and the second one cracked...

So on to the third and just matched up the top piece to the erl and seems these tanks that are breaking are just built too small so just a heads up be careful installing.. i sent en email just awaiting a response to see if the bad batch is just me or if anyone else has had this problem also, with these most recent erl tubes