I'm just going to be blunt and say what I am thinking.
If there are a few specific suppliers involved, I personally have figured out who they are, and I am sure anyone keeping track of this problem can figure out which names keep coming up time and again.
I'm going to go Off Topic to get back On Topic with an example:
I had (and still have) an issue with a particular supplier on the forums. I was brand new here and had just placed my first orders. I never received an order that I paid for from a supplier and posted a simple question regarding business practices. At that time I had no idea how this sector of business operated.
Every fanboy came rushing to the defense of this supplier. I was flamed, blatantly insulted and I felt very intimidated. I apologized up and down for breaking some cardinal rule I wasn't aware of, and never wanted to post here again.
I know now that I shouldn't have apologized for anything. I saw then and see plainly now that the supplier happily re-ships orders that never showed up to the fanboys, yet I was questioned, doubted and asked "are you sure you didn't get it"?
Uhh... wait, let me think... did I get it.... that's a hard question... No! I didn't get it. Although I was ultimately promised the order would be re-shipped after I plainly stated more than once that I don't hold the supplier responsible for USPS screw-ups. I was placated, humored and basically made a fool of. The order was never re-shipped. When I see that orders are routinely reshipped to other people who report that they never received their packages, the rules become quite clear.
After observing incidents like mine again, and again, it really makes me want to set myself up for another huge beat down and flame war.... not so much.
Back On Topic:
I do not want to name a popular and well respected supplier because I don't want myself or my friends on here to be attacked, criticized, flamed or called to the carpet for "posting about it instead of taking it up with the supplier".
I do know that this particular supplier has been made aware of the problem through repeated inquiries and complaints. I asked them a question about the problem when it first arose over a month ago. I was told that "no one else has complained" and it has to be "new user error". I cleaned the atomizers as suggested by the supplier and went on my way while continuing to try to figure out the problem by asking questions here, only to find out that many other people have the exact same problem and some were even told the exact same thing that I was.
I imagine that GoodDog, and many of us "newer" members don't want to call the fanboys carrying their flaming torches to war by naming a popular supplier in this thread or any of the threads discussing this issue.
If and when it's determined that the problem rests on the supplier's shoulders it will be their choice how to handle it. A problem like this is potentially catastrophic to a small business. As the bar gets set higher, the ones who reach it with a firm grip will survive, the rest will fall. That's the nature of business and this sector is not exempt from that.
The sycophant mentality is sometimes pathetic, and often very nasty even when people have very valid complaints. The end result being; no newbie wants to be flamed, insulted, and nearly driven off the boards by naming names. *I* am still a newbie. However; I am not an illiterate drooling ..... completely lacking intelligent, independent thought, reasoning and problem solving skills. These products don't require advanced degrees in quantum physics to figure out, yet more often than not, a newbie who comes to the table after doing months of research and gaining the understanding of "how things work" is told over and over, "You must be doing something wrong because I don't have that problem."
So, naming names shouldn't be the objective. Everyone with the problem knows who they purchased from. Many people without the problem have said where they purchase from. A lot of us have followed suit and started buying from vendors who's customers report they don't have the problem. Does that guarantee anything? No, because it's become clear that the problem is widespread and perhaps, not limited to the obvious suppliers that the majority of us newbies purchased from.
Doesn't it strike anyone else odd that so many people came in after the holidays seeking information and as we made our initial purchases, received our products and began using them, the problem escalated and continues to escalate? I can't believe we as a community are that daft.
It just makes me very sad that we are so quick to place blame on the user seeking explanation, validation and remedy because "they're new and must be doing something wrong". It silences a very powerful voice that could protect others and solve a potentially dangerous problem.
I know I am directing new people who voice this issue to these threads, I know that GoodDog and several other people are doing the same thing.
I just wish more of us would take their word and validate that a problem exists and point them to the threads where it's being discussed. If it turns out that they don't really have this problem? Great, no harm, no foul - the information was given. If it happens to be the case that the problem really exists for them? Great, they found other people to exchange information with, wait for answers, seek and find alternate sources that we know don't exhibit the problem and more heads can be counted as well as the source of the problem.
Now, can someone please pass me that tequila? It's been a long day...
