*cough* *cough*...
**snip**
You mean the Canadian and Australian orders where they were all old versions when others were getting the new versions?
You're sayin they've seen the light and are going to completely change the way they've done business since day one?
Hallelujah! Can I get an "Amen" on that?!
The order I received(Canadian) with old versions was resolved to my satisfaction, I did place another order and intend to again once the final version has been around a little while.
I did not sell my old versions received but I did give some of the good ones from my order away, which still leaves me lots to use for awhile.
I originally intended to sell some off but decided against it since new revisions have/are coming out, and I can mod mine with PTB to not leak and wick great.
The 510XL's I received with damaged threads I was able to retool to the right shape and checked for shorting and didn't wind up with one that was unusable so I didn't contact them about them.
I read their policies and knew I might not be happy and went for it anyway.
Dealing with a manufacturer/supplier is definitely different than with a vendor, especially when dealing direct with China. Add to that a language barrier, loss of meaning in translation and what may have been meant as a strongly worded email or conversation being interpreted completely the wrong way than intended.
I have been polite in my emails, included pictures of what my problem was and they were polite with me. I misunderstood one of their emails to me and it was clarified by Martinez himself which I appreciated.
Do I appreciate what my local vendors do? Yes I do.
Am I willing to pay the prices I used to locally when I can order direct at a significant savings ? Not any more. I would rather take the time to work with the supplier to find a solution.
As a suggestion, for the bad cartomizers, batteries etc. that customers are having problems with that they require returned. They could have the items shipped to someone in the country of the person having the issue so that it can be verified and defective items disposed of, then a store credit/refund issued. I am sure the manufacture could make a arrangement with a individual in each market.
As a note, I have only been using the C-E2's since I first received them. My atomizers and old cartomizers feel very neglected - LOL.
All the best, Happy vaping,
Wing.
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