I agree. But that was rather oddly put don't you think? "Frankly I think the end user shouldn't even be allowed to buy direct". Sounds like some third party made the decision. How about "The wholesaler/factory should not get into the retail side of the business unless they're willing to support it". They figured they'd make some bucks on a product still in development or maybe fund the development with direct sales. They're not going to be real successful getting retail channel partners either if they continue to backdoor and undercut their dealers. I don't have any insight into their business model though.
E2 Cartomizer Technical Discussion
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I agree. But that was rather oddly put don't you think? "Frankly I think the end user shouldn't even be allowed to buy direct". Sounds like some third party made the decision. How about "The wholesaler/factory should not get into the retail side of the business unless they're willing to support it". They figured they'd make some bucks on a product still in development or maybe fund the development with direct sales. They're not going to be real successful getting retail channel partners either if they continue to backdoor and undercut their dealers. I don't have any insight into their business model though.
I don't think they intended to backdoor anyone. If they had intended to bypass the vendor and get into retail they would have setup sites where you could buy smaller amounts of the products.
v1john I think had it right when he said they're cheap enough that when he hits a bad one he tosses it and moves on. That would be a vendors mindset on it.
No, no it wouldn't. They would collect them until they had a sufficient quantity to warrant the return process.
Same effect though. Individual customers may be able to absorb the cost or get less of a "deal". If you're a vendor the cumulative effect will significantly impact your profit margin.
The thing is if the product works then there is no returns, microcig or eliquid will not take back or exchange cartomizers just becuase you dont like them.
So they need to find a way to take back and exchange the ones that where sent out with glue in the r3 and other ones that where broken.
if they fix the e2 and the R4 works and doesnt have glue then there will be no returns to worry about unless there is a doa issue.
So they need to find a way to take back and exchange the ones that where sent out with glue in the r3 and other ones that where broken.
if they fix the e2 and the R4 works and doesnt have glue then there will be no returns to worry about unless there is a doa issue.
That would be quite a lot of cartos given the cost of shipping to China.
They can only exchange the unused cartos though so for those of us modding and using them, we can't rightfully ask for replacement.
yes unused cartos but the unused ones from the batches they received that where bad, other then that i dont think they are exchanging working cartos just because someone doesnt like them.
No they're not, and rightfully so. Most vendors (cignot might because they're just that good) won't exchange something like a carto just because you don't like it. It's trial and error with products like that.
No, but they could supply you with a pre-paid shipping label for DOA or shipping you the wrong items.
Here's the deal. They want it returned so they don't get ripped off. They don't want you getting 2 for the price of one or reselling the ones you got replacements for. They want YOU to pay for shipping it back. The policy is based on the assumption that you're a crook. (Maybe some bad apples spoiled the bunch but that's the bottom line).
On the other hand, when they screw up and send you the wrong stuff, or send it to the wrong place, or simply send you dead junk the shipping is such that they're just telling you "tough luck". They are doing exactly what they're assuming you're going to do. Ripping you off.
There is a solution. You ship them the stuff back. When they get it they refund (not "we'll send it with your next order") the original cost of the items plus the actual costs you incurred to return it. You're not out of pocket for their problem and they don't get ripped off. This is not a breakthrough idea. They're just not going to do it.
You're again assuming a VENDOR/CONSUMER relationship here. That's not what this is. It's a SUPPLIER/VENDOR relationship. If you want CUSTOMER service, go to a VENDOR. If you're willing to deal with the other side of the coin, buy from a supplier and be required to make another order to get replacements or pay high shipping to china to get warranty then so be it. Typically a trusted vendor wouldn't have to return a product to China, they just make the exchange on their end, notify the supplier and they supplement the next order, simple. Unfortunately, yes some bad apples ruined the bunch and some of us are no longer trusted enough to make a no exchange warranty replacement. It's plain and simple, suppliers don't deal with customers, that's the vendors job.
Getting away from the defective return issue for a moment - I just filled a ptb modded E2 with 100% vg juice for the first time. I'd been hesitant till now because of the wicking issues and more viscous juice. I'm pleased to report that the taste is great and the vapor production awesome. I've been hitting it hard for 10 minutes or so with no degradation. FWIW. If push comes to shove I'd be happy with ptb modded E3's if the R4 never appeared.
Well, you can call it what you want. They're selling, you're buying. Sometimes they ship you the wrong stuff. Sometimes they ship you junk. Sometimes they intentionally ship you something other than what they said they were going to ship you. Then they tell you "we're sorry, but but we're not going to do anything more than say we're sorry". That about it?
What you're saying is that this is standard practice for wholesalers selling to retailers and the burden is on the retailers to calculate and factor this into their retail cost passed on to the customer. Fine. Be that as it may.
But they're pushing the retail sales hard. This look like a supplier's wholesale website?
Lol, the home page has individual testimonials, trial packages, and "tell a friend about this product"... Doesn't look like other wholesaler/supplier sites I've seen. The return policy *does* say that defective items have to be returned on your dime. It doesn't cover the situation of them shipping you the wrong product... but I guess no one's warranty does.
Take it as you will, they're a supplier, not a vendor. You don't seem to understand the relationship there, nothing is on the vendors dime except maybe the instances where a a return is warranted. It all comes back around in the end though.
the uncomfortable thing is that quick1 seems to want vapers to be 'forbidden' from buying from a supplier
it's a good thing that people have the freedom to choose to buy an e2 for $1.70 from china or for $2.99 from a U.S. vendor
,but quick1 is not happy with our freedom to choose?
it's a good thing that people have the freedom to choose to buy an e2 for $1.70 from china or for $2.99 from a U.S. vendor
,but quick1 is not happy with our freedom to choose?
Nav whether I agree with you or Quick, my argument is the same: e-liquid.cn should be shipping WHAT is ordered to the SHIP TO listed, and INSPECTING items before they're sent (caps meant for emphasis, not yelling). I contend they either a) don't know what they're sending or b) just don't care. Supplier or vendor that's a lousy way to do business.
I've placed I don't know how many orders with Eastmall and Heaven-gifts, and NEVER had a defective, DOA or wrong item sent to me. These folks could learn a thing or two from their comrades. I'm managing to make the ones I have work for me, but it'll be a happy day when somebody else comes out with "their" version of these things.
I've placed I don't know how many orders with Eastmall and Heaven-gifts, and NEVER had a defective, DOA or wrong item sent to me. These folks could learn a thing or two from their comrades. I'm managing to make the ones I have work for me, but it'll be a happy day when somebody else comes out with "their" version of these things.
FWIW, I work for a large business to business computer reseller as a Sr. Buyer. We serve as the "vendor" and I buy from the "supplier". Now each manufacturer has their own slightly different return policy, some policies are even negotiated in a contract. Terms negotiated can include a percentage cap on returns per quarter, who pays for shipping (this could be either us or the manufacturer depending on the reason of the return), what is returnable and what is non returnable, etc. With all these differing variables never have I seen a manufacturer say "Mr. Vendor, we will make it up to you on your next order." The return is made, and no matter what the reason is, the supplier issues a credit to our account. Sometimes we pay the shipping, sometimes the manufacturer pays, but in all cases the financial side of things are kept as cleanly as possible by issuing a credit memo. Now I have no idea if these concepts still hold true for the e-cig industry, but that's how it works in the computer hardware industry and many others, from what I have gathered.
EDIT: If wrong product was shipped to us, you bet your ... we are making the supplier pay for the shipping back. This should hold true for any business relationship whether it be consumer/vendor, vendor/supplier, or consumer/supplier.
EDIT: If wrong product was shipped to us, you bet your ... we are making the supplier pay for the shipping back. This should hold true for any business relationship whether it be consumer/vendor, vendor/supplier, or consumer/supplier.
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No doubt and from what I understand the instances where the wrong products were sent is being taken care of. I'm not privy to the details obviously, but I was told that it would be handled.
*cough* *cough*...
You mean all those instances where every 5 pack had 1 old version unit in it?
You mean the Canadian and Australian orders where they were all old versions when others were getting the new versions?
You mean the order that went to the wrong state and they said dispute it and then removed his eliquid.cn account and Bad made good on it?
You're sayin they've seen the light and are going to completely change the way they've done business since day one?
Hallelujah! Can I get an "Amen" on that?!
And to that I can only give you a sarcastic "Of course" in return. You bought the product, you got what you bought. If you did not get what you bought, it will be taken care of from what I'm told. As bad said, they're not replacing cartos just because you didn't like them. Who's to say you'll like the R4 when it's available? I bought a bicycle seat I don't like a couple month ago. I took it out of the package, put on my bike, took the kid for a ride and decided I didn't like it. Will I take it back, no. I bought it, I got what I paid for, it's neither the fault of the store I bought it from or the manufacturer that I didn't like it. I'll just go buy another one to try out.
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