I ordered my Blu Cig Starter Kit on June 8th. The website said 5 days ship for USA and 10 days ship for Canada. When I placed my order, the customer service rep told me ten days.
Yesterday, and Today, I've had the pleasure of dealing with the lovely Ms. Taylor at Blu customer service. I asked her to contact the order fulfillment center to tell them to put a rush on it as I've been without smokes and going insane. She said no. That she couldn't do that because I'm not "specialer" than anybody else. "Specialer? Jaysus.
Not to bore you guys with the gory details, but she said that there's no hold up because of the FDA tampering with shipments. That they have plenty of supply, but that they weren't prepared for the overwhelming demand, that they don't guarantee 10 days; that it says so on the blu-cig website, blablablablabla.
I asked for a Supervisor, since she's the 4th person I've had to deal with since I placed my order. Or has it been her all along? I've lost track.
Today, I just didn't feel like dealing redundant assurance that my order is pending. I can see that with my own eyeballs. I insisted on a Sup. She said that they were in a meeting for an hour. And she said they were only going to tell me the same thing she's telling me. In other words, NOTHIN.
I called 2 hours later. She said no sups were available. I asked that she put her headphones down and go track one down for me. She said she's not allowed to leave her desk.
I told her to stop saying what she can't do for me and start doing what she can. That led into another conversation of how I'm not "any more specialer than other clients." Then that led into her "there's no delivery guarantee and it sez so in the small web print on the Blu-Cig website" spiel.
I told her that it's very misleading to advertise the product as available when it is in fact back ordered. That all this time I could have ordered my first e-cig from somewhere else instead of dealing with a company who doesn't think I'm any "specialer" than the next "unspecialer" sucka mc that places an order with them.
I asked again for a Sup. she put the phone down for a while, came back and said she couldn't find him. I asked for a Supervisor's name. She said she couldn't give it. I asked who owned the company, she said, "Jason Hiley." I asked for her to have him send me a pack from his own private collection. That because of my loyalty to the product, I didn't search elsewhere. And that the very least she could do is get me a freaking supervisor. She said nope.
I told her to have sup or the owner email or call me. She said nope. I asked if she had the email to the fulfillment center. She said she did, but that "I'm not specialer....blablablaba... and I'm not going to do that ma'am." Specialer? ---Er? Really. So I said, "I'm going to 'axe' you now to get me a supervisor."
She said, "Please hold." And of course, her finger slipped over the release button.
And...I can't login to see if my order shows pending. Something tells me Ms. Taylor had the last laugh and changed my password. Sigh. I will 'AXE' her about it tomorrow to see if I can get "specialer" treatment from a supervisor.
UN-FREAKING-BELIEVABLE.
I'm kinda dissapointed they don't think I'm "specialer."
I bought a pack of cigs today. I feel bad. sigh....
Should I cancel?