Well, Twinkie, I don't think it's unreasonable to want to speak to someone who can actually tell me where I am in the queue; do you?
That's quite vague.
Do I think this exchange is reasonable:
"Hi, can you tell me when order #12345 is going to ship?"
"No, I'm sorry, I don't know."
"Okay, (cancel my order / thanks)."
Sure.
That's not the exchange you described. And over a $60 item? No, I don't think it's reasonable to pester Blu when their site says you're stuck waiting up to 14 business days. (And yes, it said 5 when I ordered, too. But it doesn't say that now.)
As a customer, I have been waiting 13 business days and I want to know what's up with my order. I asked the rep to inquire about it, but she said I'm not "specialer" than anybody else.
And you're not.
So the person you spoke to used less than proper English. Find me a company anywhere that has 100% of their customer service people who speak proper English with a Midwestern accent.
I don't know about you, but I'm wondering what kind of an operation they they're running. At the very least, they should hire trained reps that don't blantantly tell customers they aren't "specialer" enough to inquire further as to the status of their order.
This is why I cancelled my order, instead of wasting my time trying to convince some poor CS rep that I'm a bigshot because I ordered something.
Polite vendors? Getting the run around and being made to believe the orders are readily available on the website and when you phone in your order isn't polite. That is deceiving.
My point was that the
other vendors listed
throughout the forums are generally polite and responsive people, who generally don't need someone harassing them over a $60 order.
Having to deal with a Rep who doesn't know anything except what she's been trained to say, like a parrot and who serves as a guard dog to prevent you from inquiring further from someone who does know about the status of your order, does not a polite vendor make.
Again, find me a company with their own CS department that doesn't operate like this.
Having worked in (and managed) a call center, that's just how it goes. Unless Blu is a total Mom & Pop operation, expecting the person you're talking to to be in the same building is probably asking a lot. Expecting them to go wandering off to investigate precisely where you are in their queue is more trouble than it's worth.
And referencing experience again, she very well could have handed you off to someone the next cube over, who would have claimed to have been a manager, and lied his or her head off.
While I do feel for the people that ordered in May and still haven't had their orders filled, I'm ...... that my friends, who placed their order the day after I did, got their Blu cigs; but I didn't.
Poor you. If that's all you have to be angry about in the world, you're the luckiest person ever.
And all customers with 60 bux are special. They're not just "someone with sixty bucks that spends as well as anyone else's sixty bucks" as you phrased it. They don't have to purchase from Blu, and shouldn't be given the run around.
No, they really are just people with $60. They sell a product, and you want to
buy it. End of story. They don't want to come over for a BBQ, and you don't want to drop in to talk about baseball.
The money they're likely to make from this sale is probably not very substantial. And when you're calling CS over and over again for status updates, you're more trouble than you're worth as a customer. More than a few stores would tell you to pound sand.
I care about the product I ordered and what I was promised. Should I not inquire from the fulfillment center when exactly my order will be shipped out or how far along I am in the que just because others are further along in the fulfullment process than I am?
No, basically.
Their FAQ page says up to 14 business days. Almost every
thread about Blu is full of complaints about backorders. Don't pretend that this totally came out of left field.
Just accept that for whatever reason, they're not doing what they promised (if like me, you ordered when they were saying the orders would be to your door in 5 business days). Either wait it out, or cancel your order and take your money somewhere that values your business more.
Edit:
It's kind of funny that some people are getting actual information from certain Blu customer service people. I called today and asked what order date they were currently shipping for (i ordered on 6/9) and the representative told me they had no way of knowing that. When i informed her i had read online that they were shipping for a certain date she scoffed at this, saying they had no way of knowing. Seriously, what is up with this company?
Have you considered the possibility that some CS people are
lying to get people off of the phone?
If you call me up, and I genuinely have no idea when your item is going to ship, you're going to nag me until I find out.
If I just lie to you and tell you it's shipping next week, you'll grumble, but you'll inevitably leave me alone until then.
