I may be overstepping boundaries here, but I posted this up in the ProVape forum. It definitely isn't right and there's no way I would be satisfied with the answer you received.
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I may be overstepping boundaries here, but I posted this up in the ProVape forum. It definitely isn't right and there's no way I would be satisfied with the answer you received.
It looks like a ProVape rep stepped up and sent the OP a PM! Hopefully they are getting it worked out.
Well, I contacted Provape and they asked me to send pictures. After I sent the pictures this is a copy and paste of the reply I got...
Hmmm... thank you for sharing the images with me. I showed them to my supervisor and he says that type of wear and tear is not covered under our warranty.
He wanted me to share our warranty section about the finishes with you:
Scratches, fading, damage to finish - We inspect every device before it ships to ensure that it arrives to you in perfect condition. If there are any problems with the finish, this should be reported to us within 24 hours of receiving your new device. Beyond this period, we cannot replace the product for scratches, blemishes, fading. As with any coated product they can wear or scratch with daily use. To keep the finish looking good never store in a location where it can get scuffed or damaged by keys, coins or other objects that might come in contact with the tube and scratch the finish.
Terms and Conditions
I am very sorry.
However, we do offer protective wraps for our ProVaris now. Perhaps one of these will help prevent further damage?
You can find them here: ProVari Wraps - Customize the Look and Color of Your ProVari Electronic Cigarette
Kinda sucks.
Well, I contacted Provape and they asked me to send pictures. After I sent the pictures this is a copy and paste of the reply I got...
Hmmm... thank you for sharing the images with me. I showed them to my supervisor and he says that type of wear and tear is not covered under our warranty.
He wanted me to share our warranty section about the finishes with you:
Scratches, fading, damage to finish - We inspect every device before it ships to ensure that it arrives to you in perfect condition. If there are any problems with the finish, this should be reported to us within 24 hours of receiving your new device. Beyond this period, we cannot replace the product for scratches, blemishes, fading. As with any coated product they can wear or scratch with daily use. To keep the finish looking good never store in a location where it can get scuffed or damaged by keys, coins or other objects that might come in contact with the tube and scratch the finish.
Terms and Conditions
I am very sorry.
However, we do offer protective wraps for our ProVaris now. Perhaps one of these will help prevent further damage?
You can find them here: ProVari Wraps - Customize the Look and Color of Your ProVari Electronic Cigarette
Kinda sucks.
Stainless is definitely the toughest finish for a Provari. I like the looks of the various other finishes, but chose the satin SS for durability and cost. Mine has been with me like a pacifier for a year now and still looks good after rolling off the car seat multiple times onto concrete and asphalt. If you look closely in a bright light and rotate it, you can see tiny scratches in a couple of places.
The wraps are also nice looking. I think ordering SS saves money and gives you the option to customize it with a wrap after purchase.
The SS is my favorite too.. Unfortunately i got mine from the classi not much choices
Aren't those wrap they provide from jwraps? Anyway I just gotten my v2 mini, I'm just concern that the paint will peel off if I remove the wrap after sometime.
I wouldn't be concerned about the paint coming off with the wrap. Cerekote is EXTREMELY durable and I doubt a sticker would effect the finish at all. I think the incident in this thread is a one-off... there was obviously a curing issue with the coating.