Well thank you for your response Mik, I really appreciate your input.
That computer company...
PC Laptops.com | Utah and Nevada Desktop and Laptop Sales and Repair some of the best computers you will ever find. their desktop computers come with a lifetime hardware and labor warranty, and they do honor that, and have for years.
I am apologize if I was coming off as a bit hostile, and more then likely a bit daft, but buying to TGIF eGo kits, and then watching my warranty period fritter away as we are waiting for the new and popular to come back in to stock is a pretty harsh thing.
A warranty is a promise that you make to your customer that your product is a good value and that you trust in the quality and workmanship of your product, if you are unable to act on that warranty in a certain amount of time it diminishes the value of that warranty...
as it is I got about 3 weeks of use and have waited over a month as parts failed in a cascading fashion, until I was left with the one atty and one battery I currently have...
I just think that if you are unable to make a replacement, you should extend the warranty however log it takes you to get replacement parts back in stock, and let the customer know what their new End Of Warranty date is.
I know it may seem like a daft idea to you, but as a consumer, and someone that has spent over 500.00 on Janty products to date, it makes sense to me as a consumer.
I am not really looking for any response on this... I am just putting that out there.
and Thanks again Mik!
Hey
No worries, i do understand you fully - and as a consumer i would also be thinking along the lines you are. However, as a company first and foremost im not the one in charge of making _that_ particular decision. I can see good and bad things about your suggestion. The good is obvious ofcourse, but the bad is not so clear, so let me explain:
Sometimes in a company - and this is something all companies will experience - you get customers that are simply a combination of unlucky, and well.. not very .. capable of dealing with the stuff youre selling, ie. taking care of it, using it the right way etc.
These customers - and i am not saying you are one, this is purely as an example - are actually not customers you make a profit on as a company, because they will end up costing you more on a product in terms of support, repairs, failures (by them and the product) and in the end, you reaaaaally.. could have done without their business
However, there is, and has to be, room for everyone, so ofcourse we dont treat these customers differently. But in a business such as the e-cigarette one, there are so many new people that quickly gets introduced to something that replaces an old habit, which is insanely hard to quit, with another (which is, easier to quit but still a habit).
Now, this "other" habit is that of vaping. We all know this can be frustrating. But if you are new to this, if you have just thrown away your analogues and you reaaaally want this to work for you, as a newcomer you might be 1000x more prone to abusing your gear just to make it work, than if you say have 2-3 months of experience under your belt.
This means that alot of newcomers are often those that have failures in terms of batteries dying, atomizers dying, all these things which in alot of cases has something to do with users being a bit hard on them. For instance if people smoke the atomizer way too dry - which many do at first - which leads to the atomizer wearing out quicker, which leads to that particular atomizer getting a lower resistance, which then leads to more strain on the battery and so on and so forth.
Now, if we allowed all of our customers to get a new warranty date because of stock issues, "obvious" failures, factory failures, etc then this could mean that those customers end up costing us 3-5 times as much as they would now. That would really be harsh - for us.
However all this aside, you also seem to be forgetting one thing: If you end up replacing these items more than twice in 6 months, then you might just lose faith in the product. So an extended warranty wouldnt really help you now would it? It sounds good on paper, but if i was you, i would much rather talk to Ethan and try to solve the problem and maybe push him a bit into dropping you a bottle of some liquid or what not while he is sending the stuff back to you. That way you gain much more than you would by having your warranty expanded say another month or two, i think, because you wont actually use your warranty if the product keeps on failing.
And, on the other hand ( im running out of hands here ) if you get a replacement now, and it works until your "real" warranty runs out, you will probably just buy a new one - i mean if it works that good, ofcourse its worth holding on to, right?
Anyyyyways.. that was just my fumbling way of saying im very tired and i need to go to bed
I hope some of it makes sense! I guess what im trying to say is that there is no easy or obvious way of solving these problems, without adding a ton of new problems. Trust me, we do think carefully about how we run our business and constantly try to re-evaluate if we should be changing things!
. However, for my own benefit, I like to keep my specialty dealer as my friend.
