My end result with a faulty product:protege

[Debbie]

Were you made aware of problems experienced by the previous owner with this Protege before you purchased the unit from them?

I'm just curious as to whether or not you knew 'at the time of purchase' there had been a switch problem with it.

Debbie

 

[Thalinor]

Hey Cass, did not see this thread before we talked in PM about the issue; hope you’re getting some rest hun. I’m really glad to see someone helped you out with a different PV; they should be commended for their generosity.

Just wanted to add my 2 cents here; all the switches need to have the design reworked. While I do not know for sure, I would be willing to bet the crew at PS is working on a solution. The CS has been positive so far, I am really shocked to hear of your issues. I wish someone from PS would reply in this thread.

I decided to go with the Silver Bullet over the Prodigy V2 because of the switch issues that I have had with my Protégé. My Protégé is still my daily use PV and does work, but this switch is horrible. I am glad I bought a backup switch because one of the ones I have is nearly useless while the other is “so-so”. I have done the fixes here on the forums but it’s like putting a little black dress on a mule and calling it a supermodel. The Protégé is smaller then the BB but after seeing the BB switch, I am beginning to regret my Protégé purchase.

I still hold faith however that PS will come up with a better switch. If that happens, when I get both of mine swapped out I can send the spare one your way. I would send you the extra now, but to be completely honest, it’s barely working and not worth your time.

IMO there is three sides to every story: Party A, Party B and then the truth. Its not necessarily that Party A or B is intentionally changing the story around, its just different prospectives. Based on my Protégé switch expierence, I would say there is a problem with the switch design. As for the CS issues, its not my place to say. I have always had a good experience with the company. If that were to change I would do the same thing you are doing; let people know.

 

[nubee]

he did ship me the entire housing too.if you had noted it on my original post you would know that it was too big to fit in the tube. The housing was faulty as was the switch...This is for sale at the same price a mech switch is therefore my point is that he could have just as easily with "just as much loss to his company" have shipped me a mech switch which as he himself knows is gonna stand up better to the test of time. He did tell me to buy one in the same breath as telling me he was putting the tact switch in the post.

The point you are trying to make is hindered in your not knowing what i posted originally. If you did not take the time to read it fully and post on exactly that issue it tells me you are not trying to look at it from my perspective. Only from the suppliers side of the coin?!

I did read it from the beginning - hence my comment on you getting the whole switch unit being a nice touch by the vendor -- rest of us had to buy the tact switches and install them ourselves because a full switch replacement isn't the standard support approach that PS takes.

My point's not hindered....you bought a used unit and got a used unit. I don't agree that it's a supplier issue/problem. I also don't think your approach would work well with a used car either. You wouldn't take that back to the VW dealer; you'd be back at the Cars-R-Us lot.

And you're right....I'm not looking at it from your perspective simply because I don't agree with your perspective.

 

[Thalinor]

I did read it from the beginning - hence my comment on you getting the whole switch unit being a nice touch by the vendor -- rest of us had to buy the tact switches and install them ourselves because a full switch replacement isn't the standard support approach that PS takes.

My point's not hindered....you bought a used unit and got a used unit. I don't agree that it's a supplier issue/problem. I also don't think your approach would work well with a used car either. You wouldn't take that back to the VW dealer; you'd be back at the Cars-R-Us lot.

And you're right....I'm not looking at it from your perspective simply because I don't agree with your perspective.

Ok, as I said I am going to remain neutral here on cass's issue, but I have to comment on this reply because of the wording you choose to use.

If the car had a manufacture defect, that should technically fall under a product recall you would take it back to VW not who you bought the car from. In my opinion that’s what is going on with these switches. Come on, you can see all the posts here and on other vap'ing forums regarding this issue. I did the mods they posted on the forums and one of my switches now works for the most part. "Working” is very subjective. Toyota cars are “working” by the definition of the word, that doesn’t mean there isn't a chance you will end up in a wooden box six feet under because of driving one.

Second, if you want to compare a PV to a car then let’s take it one step further. If my new mustang I just bought had problems; I went to the dealer and was told to start messing around with random parts in order to fix the issue, I would tell them to keep the car. In Cass’s case she bought it from someone else so this is a moot point but again I think the switches fall under manufacture defect and should be recalled not tinkered with.

Gods forbid this thing accidently fires up on its own one night and the atomizer catches something on fire before burning itself out. I am telling you if my house burns down I will be doing more than posting on a forum; I’d be getting a lawyer. The odds of this happening? Probably better odds I win the lottery and I don’t play the lottery; but we have all seen some really bad melted 510 cartridges here on the forums so don't say it's impossible. My point is that the switch is unreliable at best and unsafe at worst. Two extremes for you, unfortunately the in-between is still unacceptable.

I am going to refrain from posting here again as I already said I want to remain neutral in this matter. If you need to reply in the forum, feel free to do so but I will not be responding. You can contact me via PM if you wish to discuss further nubee.

 

[68stang]

A car warranty Is transferable BTW to whoever tried to say it wasn't .I also own a computer that has a transferable warranty...lots of things actually. The warrentys that are not transferable say so in the warranty. *big smiley* ok (back to my hole)

 

[Pete54]

Let me be brief (I'm too tired for a long post). I own a Protege and a Prodigy V2. Great PV's. Lousy switches. The switches need to be addressed, they are awful. I'm selling my Prodigy.

 

[SmilingSlasher]

And you're right....I'm not looking at it from your perspective simply because I don't agree with your perspective.

I agree. You aren't looking at it from her perspective, probably because you never had the same kind of experience from this vendor. Maybe from ANY Vendor.

But.......You aren't TRYING to see it either. You aren't putting yourself in the shoes she's walking in.

I see your point about PS sending switchs and it costing out of pocket. But I also see her point in that the unit was sent to them for repair by the original buyer, and once fixed (supposedly fixed, I should say) was sent straight to her from PS. AND it STILL did not work.

So who is to blame?

I say if a Vendor KNOWS that they are sending out units with bad switches ( and PS can't say they don't know........handfuls of people have addressed this) then they should repair those switches. If PS recieves a cash payment, only to find that one of those 20 dollar bills was a scrubbed out 1 dollar bill counterfited to look like a 20........ They would want the situation rectified. Right? Right. Same as the people with crap switches. No way around it.......getting burned is getting burned.

It's as simple as this. You will not try to see her perspective, and she probably won't see yours. You have stated your feelings, as she has hers......and ultimately, with the gift of the XHaler, she is getting a QUALITY PV.............case closed. I wouldn't blame her if she threw the Protege in the dump. I mean..........That IS what people do with stuff that doesn't work, right? Throw it out in the bin?



And as far as compairing this to auto makers and their practices.........

If an auto maker gains knowlage that mass amounts of their products are malfunctioning due to their manufacturing......They do a recall and fix the problems. No matter who or how many have owned the vehicle. AND they fix the problem out of their own pockets.

 

[68stang]

I feel bad for everybody...seems like a lot of problems with this unit...why in the world wouldn't they STOP selling them until they figure it out? Somebody mentioned Toyota..ya they stopped selling cars until they figured it out no? As a businessman I couldn't imagine sending more units out until we got it strait. I want them to do well....and I think they should just take a deep breath and fix the units before sending them out....am I wrong ?

 

[Jules22871]

I did read it from the beginning - hence my comment on you getting the whole switch unit being a nice touch by the vendor -- rest of us had to buy the tact switches and install them ourselves because a full switch replacement isn't the standard support approach that PS takes.

My point's not hindered....you bought a used unit and got a used unit. I don't agree that it's a supplier issue/problem. I also don't think your approach would work well with a used car either. You wouldn't take that back to the VW dealer; you'd be back at the Cars-R-Us lot.

And you're right....I'm not looking at it from your perspective simply because I don't agree with your perspective.

Not sure about where you live but in Tennessee they do have what is called a Lemon Law for cars. No matter how many times its been sold, if the same thing keeps going wrong it is considered a lemon and the manufacturer has to fix and/or replace the vehicle.

I personally like PureSmoker for their liquid. I have refrained from buying a mod from them because of the switch issues they have. I hope for the sake of all this gets addressed soon. Something that could even remotely have a chance of catching fire scares the crap out of me since that is the way I lost my mother. If they ever get it fixed I will definitely take a look at purchasing one. In the meantime I will still buy their liquid.

Cass, I am really sorry you are going thru this. Personally I don't think you should have too. I totally see the point you are trying to make. You should have been offered the mechanical switch since it costs the same and it would have been the better thing for them to do. I wish you the best in getting this resolved.

 

[jlmanno]

Thank you for posting your experience. I've been considering one of their mods or PT's and have inquired to them directly for info. I'm a disabled former paramedic/firefighter and like other on fixed incomes saving up for a mod purchase can be difficult. I had been pondering my decision and always seek others opinions and experiences when making purchases. I certainly feel for you as I believe you were unjustly served or rather not serviced should I say. The excuse of being oversea's should in my opinion only have been an issue as to a few dollars extra postage. I certainly would reconsider a future purchase from this company based upon the mistreatment of a fellow vapor. I certainly believe that you should have been sent the "more appropriate" replacement part. From reading your other posts I believe that you are sincere and not being unreasonable. I believe a company should make things right unless there was blatant and obvious abuse on the part of the consumer. Short of Puresmokers response on this issue I believe you are justly upset for due cause. Best of luck and I hope PS steps up to the plate to make this right for you and shows that they are a step above the others in customer service. Being overseas and aware of your generosity and well regards to others, That I had the financial means to make this right for you!
__________________

 

[Wafflestomper]

I haven't had any problems, but I have a couple protege's and a prodigy on the way for friends... so far I'm comfortable with the CS but not necessarily doing cartwheels.

It seems like they have been slammed since the V2 came out, and are probably experiencing growing pains.. how they respond to that will probably determine how they are viewed in customer service sense.

I did receive a brand new Protege adapter with threads that were too shallow.. They promptly offered to replace it.

I like the crew at PS, but as always, as a customer I try to remain neutral. Will see how this turns out. Personally, I plan on trying all the PVs out that I can from various groups anyway... I like to collect stuff.. what can I say.

Just a note to the group of people making threads left and right, Casey said that they were all out for the weekend, so I wouldn't count on seeing a response until they get back.

 

[ericscott]

I was thinking about buying a V2 but i see a lot of proplems with them on this forum Im sure he sells a lot of them but theres a lot of people on here haveing proplems with them and realy sucks that u have to wait weeks to get it once u order it!

 

[Drozd]

Not sure about where you live but in Tennessee they do have what is called a Lemon Law for cars. No matter how many times its been sold, if the same thing keeps going wrong it is considered a lemon and the manufacturer has to fix and/or replace the vehicle.

I personally like PureSmoker for their liquid. I have refrained from buying a mod from them because of the switch issues they have. I hope for the sake of all this gets addressed soon. Something that could even remotely have a chance of catching fire scares the crap out of me since that is the way I lost my mother. If they ever get it fixed I will definitely take a look at purchasing one. In the meantime I will still buy their liquid.

Cass, I am really sorry you are going thru this. Personally I don't think you should have too. I totally see the point you are trying to make. You should have been offered the mechanical switch since it costs the same and it would have been the better thing for them to do. I wish you the best in getting this resolved.

Jules,
it's good to know that Tennessee has that lemon law too..what I found kinda shifty was that they put a warranty in their FAQ and then in their terms and conditions they absolve themselves from any sort of warranty..further they go on to say that by ordering through their website you agree that you forgo ather laws or UN conventions to go by the laws of the state of California...Fortunately, California has that lemon law too and theirs applies to electronics and computers and such..you'd think too that if the warranty doesn't apply once it goes over the pond they'd state that somewhere on their site or wouldn't have replaced the switch once already..

Reguardless, I've seen all too many threads about switch problems and people having to fix their own switches..I'd also become suspect when the website sells replacement switches..how many other mods carried sell replacement switches xhaler, chuck, sb, gg, super T? that's right none of them they all fix em if something is wrong..
I'm interested to see how this plays out, I can't say I'll be a customer anytime soon based on the direction this is going.

 

[Thalinor]

I'm a disabled former paramedic/firefighter and like other on fixed incomes saving up for a mod purchase can be difficult.

I hear that, I am a working paramedic firefighter and the pay sucks. I always joke with people I should have gone into business; less risk and infinite times the pay. Got to love a capitalist society.

Thank you for your service.

 

[Thyestean]

First thing: Let me apologize off the bat because I know I tend to get long winded. But if you are going to respond to my post please don't do so without making sure you read every word of it first.

Second thing: I have never bought a single thing from PureSmoker. The only thing I have "gotten" from them in any way is that I entered my brother-in-law in one of their giveaways and he was a winner along with many others. But as is obvious that isn't me benefiting from it.

So I started out reading this thread and thinking I would read it just to see what exactly the problem was and how those at PureSmoker responded to it. Once I got to reading some of the responses though I had decided that I would post one thing and one thing only and that was: This version of the Original Post is located in the PureSmoker sub-forum and there is also an identical version posted in the Reviews forum. With that being the case, people, especially those who expect a company to have respect for them (which I would believe is everyone), should also have respect for the vendors and the way the forums work. Which means any and all replies that included text touting other devices could have just as easily, and more appropriately, been posted in the other version of this thread.


But then I kept reading responses, every word of every post actually, and decided to make another comment about the things that follow.

I'm not going to get into the technicalities of whether the switches are sub-par or not and not going to get into the whole issue of whether or not a warranty should be transferable or not.

I didn't want to cut the quotes down too far and wanted the lines I highlighted to be able to be seen in context but in actuality the parts in red are the only parts that matter as to what I am saying.

420 what you stated here is incorrect but not actually your fault.

I see your point about PS sending switchs and it costing out of pocket. But I also see her point in that the unit was sent to them for repair by the original buyer, and once fixed (supposedly fixed, I should say) was sent straight to her from PS. AND it STILL did not work.

The way this was worded and comes across is easily confused and explains what 420 stated above.

Here is the life story of my protege:

My protege was born in the second batch of proteges with tact switches. It was bought originally by a member here. When it arrived the tact switch was okay for an hour and began sticking. The member put the protege on classifieds and i purchased it from them. Before it got to me it took a journey to puresmoker for a new switch and was sent directly to me without ever being used. It arrived DOA. I paid $90 for it. I contacted steve who replied that he would send me a switch in the post.

But then if you read this comment you see that it didn't actually go directly from PureSmoker to Cass.

I also stated in my original post that the original owner had JUST sent it back to puresmoker and then sent it on to me directly once they received it back. So by all accounts it should have been working when i received it aside from the third switch issue(that was the second switch issue). The seller did all they could to the best of their knowledge to supply me with a working model.

I do understand Cass' frustration over being sent the tact switch instead of the switch that is known to perform better, and is marked at the same price(a fact I didn't check for myself but assume would have already been disputed if it was inaccurate). However, I also think that everyone responding, whether for or against PureSmoker, is not looking at the important part of the situation.

Being that this was purchased from a third party it falls upon the purchaser to be sure of what it is they are purchasing. Being that what I quoted above was the case, you should have had the person you were buying the unit from open the package and test the device once they had gotten it back from PureSmoker before sending it on to you. They would have seen that it wasn't working properly and being that it was still under warranty at that point could have sent it back to be fixed yet again. You should have checked into the PureSmoker Warranty to know whether or not it would be honored once you purchased the unit. And, being that there is plenty of access to the vendor by way of phone, email, website, and forum, you should have contacted them directly to find out for sure what could and couldn't be done for you if you had issues with the unit once you got it.

Personally I wouldn't buy any devices through the classified unless I was willing to take a risk on wasting my money. That's not to say that people shouldn't be trusted. But if I were to purchase something from someone in the classifieds I would be sure that I had done all of the above things first. I know that things come up for sale in the Classifieds section and get jumped on quickly but being that there is so much information on the forums it is very easy to research a device you are interested in before you ever even see it come up in the Classifieds. There are plenty of reviews out there on every device on the market and it is easy to find out if there is a common problem with any individual unit and in what way those problems are commonly dealt with.

Also approximately 95% of the "expensive" devices I've seen listed in the classifieds section in my time on the forum have been listed at a price that was maybe a $10 or $20 savings, if that, compared to buying it new from the vendor. While I can understand wanting to get something right now, and wanting to save money, is it really worth that small an amount of money to take the risk that what you are getting either (a) isn't exactly as advertised or (b) could lead to problems, like the ones in this post, down the road?

Hopefully Cass, and everyone else, doesn't take this as a personal attack or trying to belittle your issue but rather as what it is which is just trying to look at it as an objective outsider with no vested interest in either party.



And with all that being said I'm sure some will disagree and others will agree but really neither matters much as it is just simply my opinion and isn't really worth arguing over

(p.s. mwhale1 kudos to you for your generosity)

 

[just-cass]

I have spoken and still am in contact with the original seller.They took it out of the packaging from PS and put it directly into another package for me. Thats what I mean by Directly to me. Perhaps that sounds an AWFUL thing to do but the seller didnt want to touch it again and wanted to send it in its new form...whether it had switch issues before is only relevant to the point that it has had 3 switches...

I believe she didnt want to touch it as she knew how dodgy these switches can be and perhaps she didnt want to wait around and find out if she got another bad switch but still sold it on in the knowledge it was "fixed" and if a problem arose in time it would be PS who would honor the warranty. She knew the switches were bad yes,she sold the protege beacause of the first switch sticking. She believed it was working when sent to me as it was freshh back from PS. Would you not trust them to fix a unit you'd sent back for repiar????I would....unless I was aware they had continulally faulty switches...

which hasnt been dealt with since this post....in passing yes!to their face and out in the open with many people in agreement?NO!

First thing: Let me apologize off the bat because I know I tend to get long winded. But if you are going to respond to my post please don't do so without making sure you read every word of it first.

Second thing: I have never bought a single thing from PureSmoker. The only thing I have "gotten" from them in any way is that I entered my brother-in-law in one of their giveaways and he was a winner along with many others. But as is obvious that isn't me benefiting from it.

So I started out reading this thread and thinking I would read it just to see what exactly the problem was and how those at PureSmoker responded to it. Once I got to reading some of the responses though I had decided that I would post one thing and one thing only and that was: This version of the Original Post is located in the PureSmoker sub-forum and there is also an identical version posted in the Reviews forum. With that being the case, people, especially those who expect a company to have respect for them (which I would believe is everyone), should also have respect for the vendors and the way the forums work. Which means any and all replies that included text touting other devices could have just as easily, and more appropriately, been posted in the other version of this thread.


But then I kept reading responses, every word of every post actually, and decided to make another comment about the things that follow.

I'm not going to get into the technicalities of whether the switches are sub-par or not and not going to get into the whole issue of whether or not a warranty should be transferable or not.

I didn't want to cut the quotes down too far and wanted the lines I highlighted to be able to be seen in context but in actuality the parts in red are the only parts that matter as to what I am saying.

420 what you stated here is incorrect but not actually your fault.



The way this was worded and comes across is easily confused and explains what 420 stated above.



But then if you read this comment you see that it didn't actually go directly from PureSmoker to Cass.



I do understand Cass' frustration over being sent the tact switch instead of the switch that is known to perform better, and is marked at the same price(a fact I didn't check for myself but assume would have already been disputed if it was inaccurate). However, I also think that everyone responding, whether for or against PureSmoker, is not looking at the important part of the situation.

Being that this was purchased from a third party it falls upon the purchaser to be sure of what it is they are purchasing. Being that what I quoted above was the case, you should have had the person you were buying the unit from open the package and test the device once they had gotten it back from PureSmoker before sending it on to you. They would have seen that it wasn't working properly and being that it was still under warranty at that point could have sent it back to be fixed yet again. You should have checked into the PureSmoker Warranty to know whether or not it would be honored once you purchased the unit. And, being that there is plenty of access to the vendor by way of phone, email, website, and forum, you should have contacted them directly to find out for sure what could and couldn't be done for you if you had issues with the unit once you got it.

Personally I wouldn't buy any devices through the classified unless I was willing to take a risk on wasting my money. That's not to say that people shouldn't be trusted. But if I were to purchase something from someone in the classifieds I would be sure that I had done all of the above things first. I know that things come up for sale in the Classifieds section and get jumped on quickly but being that there is so much information on the forums it is very easy to research a device you are interested in before you ever even see it come up in the Classifieds. There are plenty of reviews out there on every device on the market and it is easy to find out if there is a common problem with any individual unit and in what way those problems are commonly dealt with.

Also approximately 95% of the "expensive" devices I've seen listed in the classifieds section in my time on the forum have been listed at a price that was maybe a $10 or $20 savings, if that, compared to buying it new from the vendor. While I can understand wanting to get something right now, and wanting to save money, is it really worth that small an amount of money to take the risk that what you are getting either (a) isn't exactly as advertised or (b) could lead to problems, like the ones in this post, down the road?

Hopefully Cass, and everyone else, doesn't take this as a personal attack or trying to belittle your issue but rather as what it is which is just trying to look at it as an objective outsider with no vested interest in either party.



And with all that being said I'm sure some will disagree and others will agree but really neither matters much as it is just simply my opinion and isn't really worth arguing over

(p.s. mwhale1 kudos to you for your generosity)

 

[just-cass]

Hard for me to believe you recieved a switch that you had to sand down for two hours to get it to fit.
No wonder it didn't work..... And if it didn't fit, why would you start sanding on it? For two hours?
The drama just seems a little deep to me with the sore hands / fingers / tears.......

Brock I am no mechanic...i dont even know what the word is for people who put these switches together? This switch was not just squashing into the tube. It was going nowhere near it. I am in ireland and waited 2 weeks for this switch. I had to try something?dont tell me you would wait another four weeks to send it back and have another one sent out?


Yes i sanded it and perhaps it wouldnt take another 2 hours but it took me two hours. Whatever way I was doing it it took a layer of skin from both my thumbs as i shouldnt have been doing it but it was my last resort. Of course it wasnt going to work properly...I understand the sticking switch is secondary to the problem of the housing but had steve sent me a switch that fit it and worked It would've been happy days and you'd be welcoming me to the forum?

 

[just-cass]

PS.

I would just like to end on the note that yes, i agree there are loopholes if you look for them in my particular situation. Taking me out of the equation for a second:

It does not change the very real and relevant VALID point that puresmoker have a faulty product. These switches are known far and wide to be faulty(as far as Ireland!) and puresmoker are not standing by their customers providing them with an alternative improved switch for those having problems. My particular example is evidence that this is the case

When I asked about mechanical switches steve told me to buy one, but a tact switch would be in the post(the housing and the switch which are the same price as a mechanical switch were what he put in the post)

To note: The mech switch in US is $19.99
The tact switch in UK site is actually more expensive: 19.99gbp

they dont even sell the tact switch in the US anymore so mine was from the leftovers I presume?please tell me if Im wrong? Steve did tell me that he didnt know if there were any more defective switches(that the housing was too big for the tube) and he didnt respond when I asked him twice if he would consider providing mechanical switches to people who have problems with their tact switches as standard.

This as other members pointed out shoud be a "Product Recall" for anyone having issues with their tact switch to simply be replaced with a mech switch. I implore other customers who didnt receive a working switch from PS to ask for a recall on these switches and replace them with ones that are known to work.

This is more than just me here, this is a community that is frustrated by the same issue time and time again.

We shouldnt be forced to pay extra for a product that cost so much which should work with no issues at least for the length of the warranty.

 

[Thyestean]

I have spoken and still am in contact with the original seller.They took it out of the packaging from PS and put it directly into another package for me. Thats what I mean by Directly to me. Perhaps that sounds an AWFUL thing to do but the seller didnt want to touch it again and wanted to send it in its new form...whether it had switch issues before is only relevant to the point that it has had 3 switches...

I believe she didnt want to touch it as she knew how dodgy these switches can be and perhaps she didnt want to wait around and find out if she got another bad switch but still sold it on in the knowledge it was "fixed" and if a problem arose in time it would be PS who would honor the warranty. She knew the switches were bad yes,she sold the protege beacause of the first switch sticking. She believed it was working when sent to me as it was freshh back from PS. Would you not trust them to fix a unit you'd sent back for repiar????I would....unless I was aware they had continulally faulty switches...

which hasnt been dealt with since this post....in passing yes!to their face and out in the open with many people in agreement?NO!

No I wouldn't. Not if.....

puresmoker have a faulty product. These switches are known far and wide to be faulty

this is a true statement and one you both have knowledge of.

In that case if I were the buyer I would have specifically asked the seller to try it once they got it back before sending it to me. If I were the seller I would have taken it upon myself to test the unit when it was back in my hands as I wouldn't want to send someone else a product that I knew had potential issues that may or may not have been resolved.

Don't get me wrong. As I said in my previous post I completely agree on not seeing why they couldn't have just provided you with a mech switch in the first place if they know the track record of the original switches being faulty.

But them not doing that, which is something both the buyer and seller in this transaction were aware of, does not cancel out the fact that both the condition of the unit and the validity of the warranty are things that both of you should have checked on before completing the transaction.

 

[TommyGunBC]

Puresmoker will always have a special place in my sub cockles of my heart , as they were the supplier that sold me my first ecig and just over a year later I'm still smoke free even vape my herbs now

I had great service from them always and great products . But I agree the tact switches in the prodigy V1 are junk , but hey they just made a bad choice on the switch they chose .