Are there many distributors who do what you do? Wondering if they got poached by one of your competitors.
No, it wasn't a competitor. There are only three others in our area. My boss and office manager had a conference call with the manufacturer this morning to talk about it. Basically, our customer was big enough that when they threatened to change brands of equipment that it was enough to get the manufacturer to set them up at dealer prices. It's a nation wide company and evidently buy enough that they carried enough weight to get the manufacturer to set them up. It almost never happens.