Resolution

[darkmoondreamer]

#1 reason why suzi's post SHOULD have been in reviews where you can't edit, delete, etc.

Other members have it copied page for page, so it is saved regardless of deletion

Is it possible for people to discuss this issue without resorting to personal insults?

I have no problem with you Lisa, but you cheerlead for Crash when he is telling people to jump off cliffs, says FU with every breath, and calls what could be potential buyers

Kinda like white trash winning the lottery and buying a freaking Mercedes and having no idea how to treat it, and when taking it in for service expecting the service cost to be that of a freaking Honda.

It's totally reasonable of you to ask for no name calling and personal insults, but at least keep it fair to both sides and expect the same of each?

 

[gatsby]

I think there is a big lesson in this thread for the folks at Ikenvape.com. Part of the problem seems to be that the original kit was purchased one place but the repairs are going to the manufacturer. It is somewhat unfair to ask for a full refund when Imeo doesn't deal in batteries, chargers, or atomizers. It looks like he offered what he could in terms of refund (body and caps). The supplier is responsible for the rest. So the lesson here seems to be everything should go through the supplier if possible. It will make shipping on issues like these a greater cost, but it keeps the responsibility in one place. Hopefully, ikenvape.com will have that kind of relationship with his supplier and issues like this don't come up in the future, because this is a mess. I understand the frustration on all sides. I would be ticked if I was Suzi even though she is getting one of the purdiest SuperTs ever made.

 

[Lisaf01]

er, I have not "cheerleaded" for anyone and if you look back at what I said, I did not refer to anyone in particular, I merely wished that things could be discussed without resorting to personal insults.

 

[Judge Mental]

Amen!!! Anything new suzi?

(Sorry.. I've been at work all morning.)

No... nothing new, unfortunately. But then I wasn't expecting anything - new or otherwise.



.

 

[Nuck]

(Sorry.. I've been at work all morning.)

No... nothing new, unfortunately. But then I wasn't expecting anything - new or otherwise.



.

I went through a similar frustrating experience with EPuffer. It took me over 3 months of nagging, emails and finally phone calls, but I finally got some satisfaction. I guarantee you that the money they lost via poor publicity was many, many times the amount they owed me.

I really hope you get satisfaction Judge, even if it requires much persistence.

 

[Judge Mental]

I think there is a big lesson in this thread for the folks at Ikenvape.com. Part of the problem seems to be that the original kit was purchased one place but the repairs are going to the manufacturer. It is somewhat unfair to ask for a full refund when Imeo doesn't deal in batteries, chargers, or atomizers. It looks like he offered what he could in terms of refund (body and caps). The supplier is responsible for the rest. So the lesson here seems to be everything should go through the supplier if possible. It will make shipping on issues like these a greater cost, but it keeps the responsibility in one place. Hopefully, ikenvape.com will have that kind of relationship with his supplier and issues like this don't come up in the future, because this is a mess. I understand the frustration on all sides. I would be ticked if I was Suzi even though she is getting one of the purdiest SuperTs ever made.

Unfortunately, Tim from Smokejuice (Imeo's GG supplier at the time of my purchase) was was publicly dismissed by Imeo right here on this sub-forum a few weeks ago. The thread has since been deleted.

I purchased the GG Grant shell, a 510 GG adapter, an 801 GG adapter, battery charger and batteries with my kit. I have no use for any of these items without my device.

I sent the GG to Imeo for the repair (not Tim) and it was lost (or given away) while in his care. He is ultimiately responsible.

I seem to be repeating myself. Sigh...

 

[Judge Mental]

I went through a similar frustrating experience with EPuffer. It took me over 3 months of nagging, emails and finally phone calls, but I finally got some satisfaction. I guarantee you that the money they lost via poor publicity was many, many times the amount they owed me.

I really hope you get satisfaction Judge, even if it requires much persistence.

I've been known to be rather persistent, Nuck. Some may use other adjectives to describe it, however.

Thanks...

 

[Cancer]

I understand what that you make the devices and end caps and SUPPLIERS handle batteries and chargers etc. YET, this issue is BIGGER than that, as YOU messed up the TRACKING of her device. THEREFORE the customer has been MISTREATED and deserves to be made HAPPY.....QUICKLY. Happy customers can cost alot, yet HAPPY customers RETURN with more money over YEARS. I respect your design and craftmanship, i have commented many times(without owning one). I believe the time for calculating true monetary loss/value has passed in this transaction. You need to get her a Grant(yesterday) and if not pay her the amount of her INVESTMENT in your business,rather than devices and endcaps. I have read EVERY post in this thread, and MY OPINION is you have been CALLOUS and CAVALIER with her. That is not someone that you have presented you or your business to be until now. Please make amends FULLY IMEO.

 

[CheechAndBong]

Thank you. I do appreciate your not closing or deleting this thread.


Breakdown of GG expenses:

$296.87 - GG Grant shell, brass end caps, GG 510 adapter, charger, and batteries
$52.93 - 801 GG adapter
$17.36 - cost for providing upgrade
$27.95 - shipping cost to Greece for upgrade

$395.11 - TOTAL

no company will EVER refund shipping costs to a customer, even if it is their fault that the unit broke or even if it came broken. so remove the 45 and change from your total right away. Imeo offered you a 186 dollar refund, PLUS you can keep your gg when it arrives. You can sell the gg and the adapter, charger and batteries to someone else and more than recoup your money. You are a bit to nitpicky. a store isnt gonna give u gas money for having to return an item, even if it comes broken. IMO ur being greedy and should be thankful that imeo is offering to help you out and work with u on the matter. I've put 40,000$ into my car, I am aware that I will never recoup that money, you should understand that the value of something brand new is much higher than a used unit.

 

[Zofryer]

I think asking for the full price of the adapters, which will work on any 901 threaded device, the batteries, which will work with oh, anything that takes those batteries including other mods, is petty and ridiculous. They'd work perfectly fine in the incoming Super-T. Shipping is a cost of getting something from point a to point b. Sucks, but it's a fact of life. And even if someone were to be talked to about refunding the money for those items, it would be them being returned to smokejuice for a refund. You don't call up the ford factory for a full refund on your fiesta including the costs of new tires and oil and gas because your dealership burned down. That's just common sense. More accurately, you don't call up Alfa Romeo as a US citizen and expect them to pay for shipping your Alfa back to italy. The offer to refund the original cost of the unit is fair. I'd go far enough to say that an adjustment based on the exchange rate of the time of the transation is in order whether the refund would be higher or lower based upon the current exchange rate in USD. Ideally, the GG Grant itself would be replaced if the post office can't find it. But I have NEVER dealt with a vendor that wouldn't wait until they received confirmation from the postal service that they were receiving a refund for the lost item before processing a replacement claim. I'm not sure what world some of you live in, but it must rock there.

 

[CheechAndBong]

^^^^ too true. Tho I believe that an exchange adjustment is unfair to the seller. It isn't his fault that the us dollar is worth nothing. It works both ways. Sellers refund the amount they were given, that can be a blessing or a curse depending on the currency exchange. I know i have recieved refunds that were more than I originally paid due to currency changes.

 

[Nuck]

no company will EVER refund shipping costs to a customer, even if it is their fault that the unit broke or even if it came broken. so remove the 45 and change from your total right away. Imeo offered you a 186 dollar refund, PLUS you can keep your gg when it arrives. You can sell the gg and the adapter, charger and batteries to someone else and more than recoup your money. You are a bit to nitpicky. a store isnt gonna give u gas money for having to return an item, even if it comes broken. IMO ur being greedy and should be thankful that imeo is offering to help you out and work with u on the matter. I've put 40,000$ into my car, I am aware that I will never recoup that money, you should understand that the value of something brand new is much higher than a used unit.

A few things you neglected:

-The manufacturer is the one that lost the item, not the customer.

-The item has gone missing and there is no way to track it, again, because of the manufacturer's mistake.

-The cost of much of that shipping was the result of a safety recall that was a the result of a serious design flaw and the responsibility of manufacturer.

-Getting offered a partial refund to correct errors entirely the fault of the manufacturer is ridiculous and is unheard of in Canada.

-Not really sure why the resale value is relevant to the issue since the item wasn't being sold, it was having a design flaw remedied. The consumer simply wants her repaired item or her money. Very reasonable requests.

 

[Nuck]

I think asking for the full price of the adapters, which will work on any 901 threaded device, the batteries, which will work with oh, anything that takes those batteries including other mods, is petty and ridiculous. They'd work perfectly fine in the incoming Super-T. Shipping is a cost of getting something from point a to point b. Sucks, but it's a fact of life. And even if someone were to be talked to about refunding the money for those items, it would be them being returned to smokejuice for a refund. You don't call up the ford factory for a full refund on your fiesta including the costs of new tires and oil and gas because your dealership burned down. That's just common sense. More accurately, you don't call up Alfa Romeo as a US citizen and expect them to pay for shipping your Alfa back to italy. The offer to refund the original cost of the unit is fair. I'd go far enough to say that an adjustment based on the exchange rate of the time of the transation is in order whether the refund would be higher or lower based upon the current exchange rate in USD. Ideally, the GG Grant itself would be replaced if the post office can't find it. But I have NEVER dealt with a vendor that wouldn't wait until they received confirmation from the postal service that they were receiving a refund for the lost item before processing a replacement claim. I'm not sure what world some of you live in, but it must rock there.

Wow...because the adaptors can be used on some item that the consumer may or may not purchase some time in the future from another vendor she isn't entitled to a refund?

I don't even know how to respond to something so mind-numbingly goofy...so I won't. Enjoy your kool-aid.

 

[Zofryer]

A few things you neglected:

-The manufacturer is the one that lost the item, not the customer.

The postal service is the one that lost the item, not the customer or the manufacturer.

-The item has gone missing and there is no way to track it, again, because of the manufacturer's mistake.

The manufacturer is not in actually, an omnipotent being from mount olympus, and therefore does not indeed directly effect things as random as the weather or the postal service.

-The cost of much of that shipping was the result of a safety recall that was a the result of a serious design flaw and the responsibility of manufacturer.

The cost of shipping is the cost of shipping. The option was available to ignore the fix as many have done. I had to pay 50 dollars total in shipping to get a watch fixed I had to ship back to japan on warrantee. I knew full well the watch from was a tokyo firm. That's why I didn't start a whining hissy fit when I had to send the watch back because there was not a US repair location.

-Getting offered a partial refund to correct errors entirely the fault of the manufacturer is ridiculous and is unheard of in Canada.

The full cost of the items sent is not a partial refund. It would be a refund of the actual items lost. That would be a full refund.

-Not really sure why the resale value is relevant to the issue since the item wasn't being sold, it was having a design flaw remedied. The consumer simply wants her repaired item or her money. Very reasonable requests.

I just hope she gets her GG because the mail guys deliver it, or Imeo finds the tracking number, or makes her a new one, and all this pointless drama ends. As was mentioned by someone before in another thread in another situation, I'd feel a lot worse for her if I didn't know that she already HAS A BUNCH OF HIGH END HEAVY HITTING MODS AND ISN'T EXACTLY SUFFERING AT THE MOMENT WITHOUT HER GG. Isn't karma a b!tch?

 

[Judge Mental]

no company will EVER refund shipping costs to a customer, even if it is their fault that the unit broke or even if it came broken. so remove the 45 and change from your total right away. Imeo offered you a 186 dollar refund, PLUS you can keep your gg when it arrives. You can sell the gg and the adapter, charger and batteries to someone else and more than recoup your money. You are a bit to nitpicky. a store isnt gonna give u gas money for having to return an item, even if it comes broken. IMO ur being greedy and should be thankful that imeo is offering to help you out and work with u on the matter. I've put 40,000$ into my car, I am aware that I will never recoup that money, you should understand that the value of something brand new is much higher than a used unit.

Did your car get 'lost' or given away while in the care of another after you put that money into it? I have no GG in my possession for the money I spent.

Of course I wouldn't expect a refund on my shipping costs IF I had received the product back. Since it was an expenditure for something I never received, it's a legitimate claim, IMO.

Do you know for a fact that a GG Grant with brass end caps (like the one I sent to him) is on it's way to me? I don't know this. What I do know is that one was given away to someone else and that another was sent to the wrong customer in error by the shipper.

$186.00 restitution for $395.11 expenditures is nowhere near a good offer, IMO.

As I've stated (repeatedly), if I receive a refund or get a replacement for the exact device I purchased and IF the 'lost' device were to magically show up on my doorstep, I would return the money or replacment device to Imeo - at my cost, of course.

 

[firhill]

I'd feel a lot worse for her if I didn't know that she already HAS A BUNCH OF HIGH END HEAVY HITTING MODS AND ISN'T EXACTLY SUFFERING AT THE MOMENT WITHOUT HER GG. Isn't karma a b!tch?

You have no idea what her financial situation is.....

Maybe if she had a close relative with a life threatening illness, your opinion would change.

Just sayin'

 

[Judge Mental]

I just hope she gets her GG because the mail guys deliver it, or Imeo finds the tracking number, or makes her a new one, and all this pointless drama ends. As was mentioned by someone before in another thread in another situation, I'd feel a lot worse for her if I didn't know that she already HAS A BUNCH OF HIGH END HEAVY HITTING MODS AND ISN'T EXACTLY SUFFERING AT THE MOMENT WITHOUT HER GG. Isn't karma a b!tch?

What high end, heavy hitting mods?

I do have a (as in one - singular) Super-T currently on the way since it's looking dim that I'll ever see my GG again (which, by the way, doesn't need an adapter.)

Even if I had the stash the size of yours shown in your signature, does that mean I should just write off the money that I've lost because of the manufacturer's incompetence?

 

[Zofryer]

What high end, heavy hitting mods?

I do have a (as in one - singular) Super-T currently on the way since it's looking dim that I'll ever see my GG again (which, by the way, doesn't need an adapter.)

Even if I had the stash the size of yours shown in your signature, does that mean I should just write off the money that I've lost because of the manufacturer's incompetence?

No Suzi, and I like you. You have to know that. And I dig where you are coming from too. Been there. But at the same time, I see Imeo trying. And I understand his position too. From his perspective, he owes you a body and endcaps because that's what was lost. He want to figure out a way to get you a body and endcaps.

Tell you what. PM me. I'll send you a high-end mod right now to borrow until it's resolved. If it doesn't get resolved, keep it. Pick from my sig. Totally not kidding. That's how sure I am it will get sorted out.

 

[Judge Mental]

No Suzi, and I like you. You have to know that. And I dig where you are coming from too. Been there. But at the same time, I see Imeo trying. And I understand his position too. From his perspective, he owes you a body and endcaps because that's what was lost. He want to figure out a way to get you a body and endcaps.

Tell you what. PM me. I'll send you a high-end mod right now to borrow until it's resolved. If it doesn't get resolved, keep it. Pick from my sig. Totally not kidding. That's how sure I am it will get sorted out.

Thank you, Zofryer. A very kind and generous offer and I appreciate it. As I said, the Super-T is on the way and should arrive tomorrow or the next day so I'll graciously decline your offer.

I'm curious where you happened to hear of this arsenal of high end devices I supposedly have, though.

 

[grimmer255]

I dont understand why this is still going on. I thought Suzi request is very reasonable. She deserves to be given a new update GG grant and updated brass caps. Because Imeo didnt have the tracking numbers right. And he sent to some folks the wrong GG. And now suzi is without a GG and because of this damn near 400 bucks just went down the twirling toilet....she might as well just wiped her a** with that money and flushed it.

so how would feel at this moment if this was you. YOu got the GG2 months back spent maybe three weeks with it. sent it back to Imeo to have it upgraded....one month later its still missing....and then you find out that a couple of people got the wrong GG and you are without a GG.....400 bucks spent.....No GG...now what...vape from my a*** every time i fart