Resolution

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Zofryer

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Jun 4, 2009
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Thank you, Zofryer. A very kind and generous offer and I appreciate it. As I said, the Super-T is on the way and should arrive tomorrow or the next day so I'll graciously decline your offer. :)

I'm curious where you happened to hear of this arsenal of high end devices I supposedly have, though.

I was just fishing. Do me a favor and let me know how the Super-T is. I'm very excited about it.
 

taukimada

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Jan 23, 2009
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Tullahoma, Tn
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I think there is a big lesson in this thread for the folks at Ikenvape.com. Part of the problem seems to be that the original kit was purchased one place but the repairs are going to the manufacturer. It is somewhat unfair to ask for a full refund when Imeo doesn't deal in batteries, chargers, or atomizers. It looks like he offered what he could in terms of refund (body and caps). The supplier is responsible for the rest. So the lesson here seems to be everything should go through the supplier if possible. It will make shipping on issues like these a greater cost, but it keeps the responsibility in one place. Hopefully, ikenvape.com will have that kind of relationship with his supplier and issues like this don't come up in the future, because this is a mess. I understand the frustration on all sides. I would be ticked if I was Suzi even though she is getting one of the purdiest SuperTs ever made.


ok... let's simplify your statement.. then maybe you'll understand where it's wrong.... i want you to send me your most expensive personal vaporizer.. im gonna do some cool details work on it.. pretty flowers what have you... now.. you send it to me... i do whatever detailing to it.. and i say i shipped it back to you now... it's now a month later.. and you still dont have it... are you gonna go bug the supplier who sold it to you now??? if so.. feel free to ACTUALLY send it to me.. cuz i'd love to get a freebie that you're gonna go after the guy who sold it to you for

now that that's cleared up... can we stop saying that somebody who SOLD her the unit owes her money and not the person who LOST the unit after the fact? jeez.. my 6 and 7 yr olds understand that
 

nephilim

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Jul 1, 2009
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I think asking for the full price of the adapters, which will work on any 901 threaded device, the batteries, which will work with oh, anything that takes those batteries including other mods, is petty and ridiculous. They'd work perfectly fine in the incoming Super-T. Shipping is a cost of getting something from point a to point b. Sucks, but it's a fact of life. And even if someone were to be talked to about refunding the money for those items, it would be them being returned to smokejuice for a refund. You don't call up the ford factory for a full refund on your fiesta including the costs of new tires and oil and gas because your dealership burned down. That's just common sense. More accurately, you don't call up Alfa Romeo as a US citizen and expect them to pay for shipping your Alfa back to italy. The offer to refund the original cost of the unit is fair. I'd go far enough to say that an adjustment based on the exchange rate of the time of the transation is in order whether the refund would be higher or lower based upon the current exchange rate in USD. Ideally, the GG Grant itself would be replaced if the post office can't find it. But I have NEVER dealt with a vendor that wouldn't wait until they received confirmation from the postal service that they were receiving a refund for the lost item before processing a replacement claim. I'm not sure what world some of you live in, but it must rock there.

there are numerous companys that pay for shipping the product they sell is unsafe or a direct manuf defect. I just recieved a pre-payed box from microsoft for a manuf defect, also on the basis of loss and comparing the loss to a car, I went to my local pontiac dealer for a repair on the gas tank, something happened that caught the car on fire. I was asked if I wanted full value of my car including aftermarket accessories or a replacement vehicle. I chose the cash. they even paid registration and new tires and everything I had a receipt for. I ended buying a diffrent vehicle. diffrent vendors have had batteries explode and they pay for shipping and the new battery. If it had been her fault I can understand but the fact that it was a fire hazzard I would ship it right away. regardless that she can use the options on other devices is irrelevant and we are not in a position to say where and when she has to use her device. She bought it specifically for this Device and The IMeo should
just build her a new one period no questions asked. Why does it take 19 pages to come to the most obvious solution. and I cant understand how any fanboys or people here can sit here and deffend Imeo!!!!
 

gatsby

Super Member
ECF Veteran
Apr 16, 2009
602
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Albuquerque, NM
Unfortunately, Tim from Smokejuice (Imeo's GG supplier at the time of my purchase) was was publicly dismissed by Imeo right here on this sub-forum a few weeks ago. The thread has since been deleted.

I purchased the GG Grant shell, a 510 GG adapter, an 801 GG adapter, battery charger and batteries with my kit. I have no use for any of these items without my device.

I sent the GG to Imeo for the repair (not Tim) and it was lost (or given away) while in his care. He is ultimiately responsible.

I seem to be repeating myself. Sigh...

I think you are repeating yourself...sigh... because you aren't really listen to what people are saying. You sent in a battery body and end caps. The manufacturer is responsible for the GG and end caps. You still have the other items and can sell them, use them, collect them... in addition you are asking for a refund of some items (batteries and chargers) that the manufacturer has nothing to do with in anyway shape or form.

It seems to me that everyone is on your side here and thinks you have been wronged and it should be made right, but I can also see why Imeo is getting as frustrated as you are with the situation. My main point was that it is a bad situation when you are dealing with both the supplier and the manufacture on different components and that is something for the future supplier to consider and hopefully learn from the situation. I watched the soap opera with Tim also and honestly I (like a few others around here) am watching all this pretty closely to make sure that things are stable before I spend all the extra cash on a GG.
 

gatsby

Super Member
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Apr 16, 2009
602
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ok... let's simplify your statement.. then maybe you'll understand where it's wrong.... i want you to send me your most expensive personal vaporizer.. im gonna do some cool details work on it.. pretty flowers what have you... now.. you send it to me... i do whatever detailing to it.. and i say i shipped it back to you now... it's now a month later.. and you still dont have it... are you gonna go bug the supplier who sold it to you now??? if so.. feel free to ACTUALLY send it to me.. cuz i'd love to get a freebie that you're gonna go after the guy who sold it to you for

now that that's cleared up... can we stop saying that somebody who SOLD her the unit owes her money and not the person who LOST the unit after the fact? jeez.. my 6 and 7 yr olds understand that

Ok, fine but in that situation am I going to insist that you reimburse me for the batteries, and adaptors and shipping and currency exchange from the original order, no. I would hold you responsible for the part you lost. Can you and your 6 and 7 year olds understand that?
 

Judge Mental

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May 3, 2009
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I think you are repeating yourself...sigh... because you aren't really listen to what people are saying. You sent in a battery body and end caps. The manufacturer is responsible for the GG and end caps. You still have the other items and can sell them, use them, collect them... in addition you are asking for a refund of some items (batteries and chargers) that the manufacturer has nothing to do with in anyway shape or form.

It seems to me that everyone is on your side here and thinks you have been wronged and it should be made right, but I can also see why Imeo is getting as frustrated as you are with the situation. My main point was that it is a bad situation when you are dealing with both the supplier and the manufacture on different components and that is something for the future supplier to consider and hopefully learn from the situation. I watched the soap opera with Tim also and honestly I (like a few others around here) am watching all this pretty closely to make sure that things are stable before I spend all the extra cash on a GG.

I'm listening intently to what everyone is saying. I just don't happen to agree with what some are saying. Bit of a difference.

Agreed - it's a bad situation. None of it is my fault, however. I sent the device in good faith for the repair via express registered and insured shipping so as to make sure it got to it's destination safely. It did. I didn't get it back.

I bought the accessories specifically for use with that device Since I no longer have that device, they're of no use to me. I don't want to sell them, use them, or collect them. I shouldn't have to.
 

SLDS181

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Aug 11, 2009
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Ok, fine but in that situation am I going to insist that you reimburse me for the batteries, and adaptors and shipping and currency exchange from the original order, no. I would hold you responsible for the part you lost. Can you and your 6 and 7 year olds understand that?

....

Do the parts require what was lost to be used? I don't know, I'm asking.

But I will say that while looking for heavy duty mods, this is a disturbing thing to see, especially being so frequently bumped to the top, and with so much bickering - especially from the person doing the "repair".
 

Lisaf01

Unregistered Supplier
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Jun 22, 2009
4,515
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UK
www.cremedevape.com
I'm listening intently to what everyone is saying. I just don't happen to agree with what some are saying. Bit of a difference.

Agreed - it's a bad situation. None of it is my fault, however. I sent the device in good faith for the repair via express registered and insured shipping so as to make sure it got to it's destination safely. It did. I didn't get it back.

I bought the accessories specifically for use with that device Since I no longer have that device, they're of no use to me. I don't want to sell them, use them, or collect them. I shouldn't have to.
So if I send my DVD player back to the manufacturer for repair and it gets lost in the post on the way back through no fault of theirs, should I demand a refund for the cost of the 200+ DVDs I've got since I can no longer use them? Come on, be serious here!
 

hyukang

Senior Member
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Aug 4, 2009
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Ok, fine but in that situation am I going to insist that you reimburse me for the batteries, and adaptors and shipping and currency exchange from the original order, no. I would hold you responsible for the part you lost. Can you and your 6 and 7 year olds understand that?
Gatsby,
That's exactly the point I was trying to make. Everyone is thinking of themselves and Imeo as the manufacturer will be taking a bigger loss than he is responsible for.

I don't know of any Company that will comply to what you are asking for Judge.

The best thing to do is just get a refund for the body and caps. You might be able to use the rest on the SuperT or just sell them in the classified.
 

gatsby

Super Member
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Apr 16, 2009
602
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Albuquerque, NM
I'm listening intently to what everyone is saying. I just don't happen to agree with what some are saying. Bit of a difference.

Agreed - it's a bad situation. None of it is my fault, however. I sent the device in good faith for the repair via express registered and insured shipping so as to make sure it got to it's destination safely. It did. I didn't get it back.

I bought the accessories specifically for use with that device Since I no longer have that device, they're of no use to me. I don't want to sell them, use them, or collect them. I shouldn't have to.

I think we all agree its a bad situation and no one thinks its your fault. I guess I am more or less commenting on the situation in general as someone who has and is considering purchasing a GG and recognizing what a bad situation it is when the manufacturer has kind of a cult of personality bigger than the person who is taking your money in the first place. On one hand I commiserate and want to see you get what you deserve out of a sense of justice, but on the other hand I was trying to point out the issue with the situation that caused a lot of the trouble in the interest of those of us who may want to become GG users in the future. Also I do think you should consider that things like the batteries and charger have never even been in Imeo's hands and are still in your possession.
 

JennFL5366

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Mar 26, 2009
755
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So if I send my DVD player back to the manufacturer for repair and it gets lost in the post on the way back through no fault of theirs, should I demand a refund for the cost of the 200+ DVDs I've got since I can no longer use them? Come on, be serious here!
no but if you sent your ipod or apple itouch back to get fixed after you personalized it and bought the accessories, and put 200 songs on it or movies it would be up to them to fix that issue as well and in fact they will fix that....if they lose it they will send a new one and give u credits on itunes to get back what u lost when they lost ur device. she wants her device...she paid for it she should get it. not her fault it got lost. his fault he didn't keep records straight to trace it (his words)
 

Lisaf01

Unregistered Supplier
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Jun 22, 2009
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www.cremedevape.com
no but if you sent your ipod or apple itouch back to get fixed after you personalized it and bought the accessories, and put 200 songs on it or movies it would be up to them to fix that issue as well and in fact they will fix that....if they lose it they will send a new one and give u credits on itunes to get back what u lost when they lost ur device. she wants her device...she paid for it she should get it. not her fault it got lost. his fault he didn't keep records straight to trace it (his words)
That's mighty unusual as I am in the industry and EVERY hardware supplier I've ever dealt with has accepted no responsibility for data loss. :confused:
 

hyukang

Senior Member
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Aug 4, 2009
119
0
no but if you sent your ipod or apple itouch back to get fixed after you personalized it and bought the accessories, and put 200 songs on it or movies it would be up to them to fix that issue as well and in fact they will fix that....if they lose it they will send a new one and give u credits on itunes to get back what u lost when they lost ur device. she wants her device...she paid for it she should get it. not her fault it got lost. his fault he didn't keep records straight to trace it (his words)
I'm sure you haven't experienced this from Apple.
 

gatsby

Super Member
ECF Veteran
Apr 16, 2009
602
30
Albuquerque, NM
no but if you sent your ipod or apple itouch back to get fixed after you personalized it and bought the accessories, and put 200 songs on it or movies it would be up to them to fix that issue as well and in fact they will fix that....if they lose it they will send a new one and give u credits on itunes to get back what u lost when they lost ur device. she wants her device...she paid for it she should get it. not her fault it got lost. his fault he didn't keep records straight to trace it (his words)

But Apple won't replace the head phones, car charger and protective case you bought with it at BestBuy especially if you still have them in your possession.
 

JennFL5366

Super Member
ECF Veteran
Mar 26, 2009
755
15
Pinellas Park
its actually happend for my sister in law...i am in the industry too as they supply my company with stuff....so i have my contacts..no they wont replace anything you have bought i didn't say they would ie car chargers etc...but data loss that was on the device they will either back it up if u are unable to or do a credit to itunes to help in getting the information back on the device if it is their error that the issue happend. iwouldn't have said it if it hadn't happend and i hadn't been involvedl.
 
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