I tell you the people I really feel for are those who bought these as birthday presents or Christmas gifts for a loved one... So sad, talk about ruining Christmas. Its either pony up for another gift, or print a picture and give that. Hoping they will get it one day. Blown budget, or a very un-fullfilling empty gift giving experience. Mad respect for the vape Team if they step forward, but i expect and understand if they just step out of the way of this messy situation Jason has created within the community.