This is Tom from VapeSourcing, ECF special customer service

[Jessica Lynch]

Hello, could you track my shipment
For me please. My order number is 100086497

 

[Verashu]

@Verashu

Hey i did receive mail with tracking number (RT003769296AT) for order #100080170 at 24th march but it still shows me that "This number can't be found at this moment. It's not available in the carrier's system yet. Please check back later." Is it common or something is wrong ?

Hello, @shutsu , your package has departed from airport.

 

[diegoarceo]

@Verashu can you help me verashu ? i post the tracking numbers with my orders.

 

[Verashu]

@Verashu

How long does it typically take to reach the United States? Tracking on one has not updated for five days!

Hello,@Dogmom22 , as your package has been seized by Mexico Customs, if you are willing to， we will refund to you. Sorry for that.

 

[diegoarceo]

Hello, @diegoarceo , This is what we informed by USPS.
U.S. Postal Service USPS informed that the stormy weather in the central and north Atlantic regions of the United States has caused some flights to be cancelled and delayed. Bad weather has also affected JFK, ISC, and surrounding area shipments and transfers. New York, Boston, and Washington Shipment delivery is affected.

but my orders are located in the customs of mexico already, in the follow-up it appears to me this way, I do not understand why it has to affect the storms for USA, my orders are for mexico, i dont understand :S

 

[diegoarceo]

@Verashu

but my orders are located in the customs of mexico already, in the follow-up it appears to me this way, I do not understand why it has to affect the storms for USA, my orders are for mexico

 

[diegoarceo]

Hello,@Dogmom22 , as your package has been seized by Mexico Customs, if you are willing to， we will refund to you. Sorry for that.

I think this message is for me @Verashu because my orders tell me that they are in customs, how can I get my money back or what can I do?

 

[Verashu]

I think this message is for me @Verashu because my orders tell me that they are in customs, how can I get my money back or what can I do?

Yeah, I am sorry I mix you up, we will refund to you. Please give me your order number again.

 

[diegoarceo]

Yeah, I am sorry I mix you up, we will refund to you. Please give me your order number again.

the first one 100070842 and the second one 100071628 this is the order numbers, and the tracking numbers is, the first 204349720019 and second 204353940016, pls help me

 

[LoneWolf27659]

Thank you @Verashu
It seems like you are the only one working in this company
Appreciate your help and support

 

[diegoarceo]

@Verashu the first one 100070842 and the second one 100071628 this is the order numbers, and the tracking numbers is, the first 204349720019 and second 204353940016, pls help me

 

[Verashu]

@Verashu the first one 100070842 and the second one 100071628 this is the order numbers, and the tracking numbers is, the first 204349720019 and second 204353940016, pls help me

Hello, @diegoarceo , get it. we will refund to you.

 

[diegoarceo]

@Verashu

How will they reimburse me? Will the money be returned to my PayPal?

 

[diegoarceo]

Hello, @diegoarceo , get it. we will refund to you.

How will they reimburse me? Will the money be returned to my PayPal?

 

[Verashu]

How will they reimburse me? Will the money be returned to my PayPal?

@diegoarceo , yeah, I have told to our accountant yesterday, he will refund to you.

 

[diegoarceo]

@Verashu

thank you very much verashu, it is a pity not being able to have my orders, but thank you very much, by the way, let me tell you that I believe you are the only person who really works in this company, thank you verashu

 

[Marcus B]

@Verashu
can you please check order # 100087536-cn-sz
it's important to me to know if it will come in time - shall be a present - otherwise I have to look for an alternative supplier
thank you

 

[Sy01]

Hello everyone,

Recently we noticed that many customers feedback that can not track the order or our customer service email feedback too late, here we are so sorry for bringing you the trouble.

From now on, you can send email to me directly and will reply you within 24 hours.
Tom
marketing01@vapesourcing.com

For order issues, if your order status says "payment accept" that means the order still have not been shipped, you can request refund directly and we will give you 300 points as a compensation.

If your order status says "complete" and tracking in 17track.net says "information received" that means your order have been shipped and waiting for the post office warehouse arrangement, we will push the forwarder and post office to arrange your order asap, also if delay over 3 days, we will give you 300 points as a compensation.

If your order status says “complete” and tracking in 17track.net says "in transit" that means your parcel will be arrived very soon.

For pre-sell products, please kindly noted that the shipping time depends on the manufacturer, we will push them also can give you the refund directly.

Any question, please feel free to let me know.
Thanks and best regards,
Vapesourcing/Tom

Hello everyone,

Recently we noticed that many customers feedback that can not track the order or our customer service email feedback too late, here we are so sorry for bringing you the trouble.

From now on, you can send email to me directly and will reply you within 24 hours.
Tom
marketing01@vapesourcing.com

For order issues, if your order status says "payment accept" that means the order still have not been shipped, you can request refund directly and we will give you 300 points as a compensation.

If your order status says "complete" and tracking in 17track.net says "information received" that means your order have been shipped and waiting for the post office warehouse arrangement, we will push the forwarder and post office to arrange your order asap, also if delay over 3 days, we will give you 300 points as a compensation.

If your order status says “complete” and tracking in 17track.net says "in transit" that means your parcel will be arrived very soon.

For pre-sell products, please kindly noted that the shipping time depends on the manufacturer, we will push them also can give you the refund directly.

Any question, please feel free to let me know.
Thanks and best regards,
Vapesourcing/Tom

 

[Sy01]

Hi can someone look into my order please 100087409-cn-sz

 

[jdy]

HI @Verashu
My order is a Pre-Sell and still shows arrival date of 03/31/2018 can you please check to see if the Resa Prince will be in soon?
Order number 100080748. Thank you!!!