This is Tom from VapeSourcing, ECF special customer service

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Verashu

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May 25, 2015
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@Verashu

Hi can you check on the order #100119892. On the 17track website, it says order is not found.
Hello, @rebecca smith your tracking number is LN267559582SG, and you need to choose 4px in carrier when checking your tracking information
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Verashu

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May 25, 2015
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Hi
I'have just received my order #100133935 and the contents is wrong.
I ordered a Vaporesso Polar Kit and paid $54.45.
I have received a Vaporesso Cascade One Plus that cost about $29.
PLease how do you deal with this kind of issue?
Do you refund or send me the right stuff?
Best regards
Hello, @esenric our customer service has replied to your email, please check.
 
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esenric

Full Member
Aug 21, 2018
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Barcelona
Hi @Verashu
I've just received a mail offering me $20 on my Vapesourcing account to keep the wrong stuff.

I only can say that should be a joke. It's the only explanation.

Please, could you talk to your colleages to request to send me the stuff that I bought? I will send back the wrong stuff if you arrange a courier for that.
You also can refund me the entire amount paid after you received the wrong stuff.
 

Verashu

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ECF Veteran
May 25, 2015
6,721
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vapesourcing.com
@Verashu
I am wondering when my order will be shipped since i payed more for faster shipping i hope its getting shipped quickly.
Order # 100139054-cn-sz
@jackfruit89 , Hello, your order has been shipped today, but the tracking number will be show in our system within two days. I will tell you later.
 
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esenric

Full Member
Aug 21, 2018
11
20
Barcelona
Hi @Verashu
Your colleages offer now to pay $25.
You have to undersand that I don't want the stuff you sent me.
How do you feel if you buy a new BMW car and you get a TATA instead and the vendor says you have to keep the TATA and they offer to refund the difference? Do you want a TATA when you have bought a BMW?

PLease, this it so easy to solve. I will not report bad experiences if this ends with common sense.
 
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Verashu

Forum Supplier
ECF Veteran
May 25, 2015
6,721
1,106
33
vapesourcing.com
Hi @Verashu
Your colleages offer now to pay $25.
You have to undersand that I don't want the stuff you sent me.
How do you feel if you buy a new BMW car and you get a TATA instead and the vendor says you have to keep the TATA and they offer to refund the difference? Do you want a TATA when you have bought a BMW?

PLease, this it so easy to solve. I will not report bad experiences if this ends with common sense.
Hello, @esenric , you can send back the wrong stuff and we will arrange to refund you after we receive it.
 
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