VaporShark has updated their web page. The new magnetic door is on there and shipping date is now 11/7/14
VaporShark rDNA
- Thread starter ClintS
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Delays are a pain. But this is still the most compact DNA40 with user-replaceable 18650, USB charging, and spring loaded 510. For me, at least, it is well worth the wait.
Of course I've also been waiting for this ... 
https://www.facebook.com/vaporshark...41826.183804708334168/792968054084494/?type=1
https://www.facebook.com/vaporshark...41826.183804708334168/792968054084494/?type=1
WHOOHOOO!!! Got my vaporflask! And I'm actually gonna get it before my RDNA heheh
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whoa.... Don't be in sucha haste to get yourself up in a bunch. Different people have different priorities and wants. That's all it is. We just happen to be on our own we-want-sharkskin lawn
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Imagine how satisfied all the customers who pre ordered would've been if Vaporshark had originally stated release date of say thanksgiving, and then had beat their estimation by several weeks. Along the way announcing new things like the new sharkskin, and improved battery door with magnets, and the availability of aspire bvc coils with Ni200 coils. We'd all be applauding them for their innovation, for listening to reviewers, and for exceeding our expectations.
Why didn't they do that? I speculate that because if they had, they'd have lost a whole lot of pre order customers. A lot of us would've chosen hana, xpv, or vaporflasks due to them being available first. What a horrible way to treat your customers...
Rather than do things the right way and potentially lose out on a few sales but endear themselves to those willing to wait with excellent service, instead they've got a lot of angry customers who have been lied to about release dates multiple times, which accessories will fit, and why there was a delay in the first place.
Why didn't they do that? I speculate that because if they had, they'd have lost a whole lot of pre order customers. A lot of us would've chosen hana, xpv, or vaporflasks due to them being available first. What a horrible way to treat your customers...
Rather than do things the right way and potentially lose out on a few sales but endear themselves to those willing to wait with excellent service, instead they've got a lot of angry customers who have been lied to about release dates multiple times, which accessories will fit, and why there was a delay in the first place.
I have to agree with the griping. A class organization would have contacted all the pre-order folks with at the very least an apology and notification of the adjusted date.
A better way to go would have been an apology and a coupon link for a free bottle of juice or a free skin...
A better way to go would have been an apology and a coupon link for a free bottle of juice or a free skin...
Cancelled my order...ordered a flask...you guys are one up in the queue now =)
Just sent them email:
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Order #100057193
support@vaporshark.com
Placed Pre-Order 10/15. Ship date was 10/28. I though fine, I can deal with this EVOD battery for another couple of weeks. Now I find out from an online forum (ECF) that these are now not scheduled to ship until 11/7?
Why is vaporshark not taking any initiative here? Why is a customer finding out about a delay from an external source? Why did vaporshark not contact all the pre-order customers as soon as they knew there was going to be a delay?
The best way to earn customer loyalty is to get in front of issues like this. Your satisfied customers are your strongest sales people. If your reputation is bad communication, delays on delivery and poor customer service then your sales will dry up. ECF alone has thousands of members. The vaporshark rdna thread there has over 122k views and 2500 posts.
A great way to say you are sorry for the delay would be to throw a sharkskin into the box along with that Hey were sorry about the delay. This skins on us. Thank you for your patience note. A move like that shows that your customers are important to you and that you are making an effort to set it right. That goes a long way with fostering customer loyalty and satisfaction.
SNAFUs happen. Skillful handling of that stuff is what makes a business a success. I look forward to receiving my order.
~danfinger
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What does a sharkskin cost them? 50 cents? Less?
=================
Order #100057193
support@vaporshark.com
Placed Pre-Order 10/15. Ship date was 10/28. I though fine, I can deal with this EVOD battery for another couple of weeks. Now I find out from an online forum (ECF) that these are now not scheduled to ship until 11/7?
Why is vaporshark not taking any initiative here? Why is a customer finding out about a delay from an external source? Why did vaporshark not contact all the pre-order customers as soon as they knew there was going to be a delay?
The best way to earn customer loyalty is to get in front of issues like this. Your satisfied customers are your strongest sales people. If your reputation is bad communication, delays on delivery and poor customer service then your sales will dry up. ECF alone has thousands of members. The vaporshark rdna thread there has over 122k views and 2500 posts.
A great way to say you are sorry for the delay would be to throw a sharkskin into the box along with that Hey were sorry about the delay. This skins on us. Thank you for your patience note. A move like that shows that your customers are important to you and that you are making an effort to set it right. That goes a long way with fostering customer loyalty and satisfaction.
SNAFUs happen. Skillful handling of that stuff is what makes a business a success. I look forward to receiving my order.
~danfinger
=================
What does a sharkskin cost them? 50 cents? Less?
Anyone who preorders any vape toys from anyone and is expecting a guaranteed shipping date is living in la-la land. Sometimes manufacturers make promised shipping dates but often they don't.
Most e-cig manufacturers demand prepayment in full from retailers and communication on their end of things gets very sparse once they have cash in hand. The retailer is frequently put in the awkward position of having no information or misinformation to pass on to preorder customers.
Workflow delays, poor internal communication, spotty CS with a few oopsie decisions tossed in for good measure are pretty much the norm for any business experiencing exponential growth, particularly for newer business typical in the e-cig industry. Adding new technology into the mix such as the DNA 40 further complicates matters.
Most online retailers use Facebook or somewhere on their site to post preorder delay information. I can't recall any who use email to notify preorder customers of delays. Someone who stresses over shipping time delays should avoid preorders like the plague. Waiting for the rDNA40s to arrive at a B&M retailer that provides exceptional customer service might be a better option.
Most e-cig manufacturers demand prepayment in full from retailers and communication on their end of things gets very sparse once they have cash in hand. The retailer is frequently put in the awkward position of having no information or misinformation to pass on to preorder customers.
Workflow delays, poor internal communication, spotty CS with a few oopsie decisions tossed in for good measure are pretty much the norm for any business experiencing exponential growth, particularly for newer business typical in the e-cig industry. Adding new technology into the mix such as the DNA 40 further complicates matters.
Most online retailers use Facebook or somewhere on their site to post preorder delay information. I can't recall any who use email to notify preorder customers of delays. Someone who stresses over shipping time delays should avoid preorders like the plague. Waiting for the rDNA40s to arrive at a B&M retailer that provides exceptional customer service might be a better option.
That will teach me not to pre-order....Thanks
(sent from Mars, it's not as red as I imagined.)
(sent from Mars, it's not as red as I imagined.)
That's what I tell myself everytime.
But nope. Still doing it more often than not HAHAHAHAHAHAHAHAH face palm
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Same here. Just gotta be patient and wait it out. Flask should be here Monday so I can ride it out.
I'm
GONNA spend my weekend washing a little spool of nichrome wire though!
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I am also waiting for the XPV to be shipped.
Oh, and I hope you mean nickel wire, and not nichrome. ;-)
Whoops. I meant nickel hehe.
ALSON got this from another thread! If you find the nickel wire to be too soft (I know i do), and you have a drill, super easy way to work harden it. Clamp one end down, and use a drill to twist the heck outta the nickel. Now it's PERFECT
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