They always do it to you (in my experience) after you've had some catastrophic event or are off work and making more claims than usual.... It's incredibly annoying and perfectly transparent.
To be fair, this practice has been going on *forever*, LOL. I had BCBS back when it was "premium" (I think they pretty much suck now) and when I had my first Bipolar episode at around 23 and was hospitalized and then in a partial program, all of a sudden they started denying all my claims, with some weird code attached, with no explanation. Being the enterprising social worker that I was becoming, LOL, I promptly called to ask what was going on. After going through various customer service reps, I finally managed to get to enrollment, and we had this conversation:
insurance Lady: Oh, that just means we think you have other insurance.
Me: Why on earth would you possibly think that? This is the only insurance we have.
IL: Oh, we just think you might.
Me: OK! So what do I do to fix that? I'm here, telling you on this recorded call, that I don't, that should work, right? I can't prove a negative, so I don't understand.
IL: Oh, you just have to call this number (arcane number given) and leave a message that you don't have other insurance on the answering machine....
Me: (In thought) WTH?????
I found out when I called the number as it invited me to press 1 for the answering machine... When I did so, it hung up on me. Believing I now "understood" as it were, this was simply a barrier to coverage, I called it back and pressed various other numbers, finding out that 9 was the magic number to allow you to leave a message. I was left feeling disgusted and extraordinarily sorry for elderly folks enrolled in BCBS going through some catastrophic event. It was THEN that I realized the insurance companies were thieves and liars, and that was over 20 years ago and it's only gotten worse.
I have to admit, I almost divorced the husband for voting for McCain, simply due to his stance that insurance companies would "do the right thing and be thrilled to do so" if deregulated. Yeah. There WAS no REQUIREMENT that pre-existing conditions be excluded for a year, health insurance companies were not REQUIRED to make me pay for my son's ADHD meds for a year when we dropped off insurance while moving to Tucson, and yet, they did it anyway. EVEN though, there was no law that said they HAD to do that, merely a lack of regulation to NOT do that. So I'm quite Certain that lack of regulations wouldn't awaken the "heart and soul" of insurance companies who are so nice and try to help people with wellness and costs at all times.... While I feel Obama over-regulated a LOT, and Obama care is overall a huge FAIL, at least he did place some reasonable limitations on health insurance companies and working on insuring the uninsured. For a brief moment as it was emerging, I almost had hope that I could quit working for agencies (I always seemed to be the one that either had coverage at all or it didn't suck, compared to the husband) and start a private practice instead, but then as it emerged I was like, "This isn't going to be good, not at all."
I was not incorrect, as Obama was leaving office AZ had ONE real health insurance co covering people (BCBS, but only if you were under 30) and two state sponsored plans that were gruesome... I'm so glad I did not enroll us.
With that being said, I'm glad to be using my health insurance so much LESS. With the exception of the recluse bite, I've only been seen one time, and it was by my psychiatrist, to figure out which meds I was going to decrease and by how much, due to metabolism differences due to lack of tobacco, not nicotine. Since he's an MD/PhD he had great fun at that appointment, let me tell you. There was much discussion of liver enzymes and pathways, but I have not gotten ill ONCE. It's fantastic. I love not dealing with the health insurance companies, and vaping has allowed me to do that....

Anna
To be fair, this practice has been going on *forever*, LOL. I had BCBS back when it was "premium" (I think they pretty much suck now) and when I had my first Bipolar episode at around 23 and was hospitalized and then in a partial program, all of a sudden they started denying all my claims, with some weird code attached, with no explanation. Being the enterprising social worker that I was becoming, LOL, I promptly called to ask what was going on. After going through various customer service reps, I finally managed to get to enrollment, and we had this conversation:
insurance Lady: Oh, that just means we think you have other insurance.
Me: Why on earth would you possibly think that? This is the only insurance we have.
IL: Oh, we just think you might.
Me: OK! So what do I do to fix that? I'm here, telling you on this recorded call, that I don't, that should work, right? I can't prove a negative, so I don't understand.
IL: Oh, you just have to call this number (arcane number given) and leave a message that you don't have other insurance on the answering machine....
Me: (In thought) WTH?????
I found out when I called the number as it invited me to press 1 for the answering machine... When I did so, it hung up on me. Believing I now "understood" as it were, this was simply a barrier to coverage, I called it back and pressed various other numbers, finding out that 9 was the magic number to allow you to leave a message. I was left feeling disgusted and extraordinarily sorry for elderly folks enrolled in BCBS going through some catastrophic event. It was THEN that I realized the insurance companies were thieves and liars, and that was over 20 years ago and it's only gotten worse.
I have to admit, I almost divorced the husband for voting for McCain, simply due to his stance that insurance companies would "do the right thing and be thrilled to do so" if deregulated. Yeah. There WAS no REQUIREMENT that pre-existing conditions be excluded for a year, health insurance companies were not REQUIRED to make me pay for my son's ADHD meds for a year when we dropped off insurance while moving to Tucson, and yet, they did it anyway. EVEN though, there was no law that said they HAD to do that, merely a lack of regulation to NOT do that. So I'm quite Certain that lack of regulations wouldn't awaken the "heart and soul" of insurance companies who are so nice and try to help people with wellness and costs at all times.... While I feel Obama over-regulated a LOT, and Obama care is overall a huge FAIL, at least he did place some reasonable limitations on health insurance companies and working on insuring the uninsured. For a brief moment as it was emerging, I almost had hope that I could quit working for agencies (I always seemed to be the one that either had coverage at all or it didn't suck, compared to the husband) and start a private practice instead, but then as it emerged I was like, "This isn't going to be good, not at all."
I was not incorrect, as Obama was leaving office AZ had ONE real health insurance co covering people (BCBS, but only if you were under 30) and two state sponsored plans that were gruesome... I'm so glad I did not enroll us.
With that being said, I'm glad to be using my health insurance so much LESS. With the exception of the recluse bite, I've only been seen one time, and it was by my psychiatrist, to figure out which meds I was going to decrease and by how much, due to metabolism differences due to lack of tobacco, not nicotine. Since he's an MD/PhD he had great fun at that appointment, let me tell you. There was much discussion of liver enzymes and pathways, but I have not gotten ill ONCE. It's fantastic. I love not dealing with the health insurance companies, and vaping has allowed me to do that....
Anna