PS Reputation

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mace bewley

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Feb 11, 2009
708
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Rogers AR
My first order from Puresmoker was in jan, and since i have ordered numerous times. Their service, shipping and products never left anything to be desired. I know there are hundreds if not thousands on this forum that can attest to that.

Fast forward a couple months and several thousand new members to the forum and customers to Puresmoker, and a move thousands of miles across the country to a better logistic location (for customer service) and a bigger warehousing facility (for more customer stock). lastly the biggest of all the issues with getting stock shipped into the USA.

Now common sense say's that an endeavor like that would result in a few weeks down time. In that time you would insure all systems were up and running with no bugs or hang ups. Not to mention the addition of new systems to stream line the whole process.

But not for the PureSmoker crew. To satisfy customer demand they went ahead and opened back up a lot sooner than that. And what have they got to show for it nothing but a lot of moaning and complaining. Now i understand that people have money tied up in their purchases. But a little common sense, good manners, and patience is what the PS crew needs from its customers.

I can almost assure you that they are working non stop trying to deal with everyones issues, to their own detriment, not worrying about their own needs. They probably haven't even got their house set up and comfortable yet.

All I am saying is maybe wait an extra day or two before you send that 2nd, 3rd or 4th e-mail. Just sit back and chill a little and i would almost be willing to bet a months paychecks that everyone will be taken care of in a couple of days.


Mace
 

nitewriter

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Jan 2, 2009
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Hendersonville Tennessee
I totally agree Mace! Thank you for saying this!

Daniel is my future son-in-law and I've not seen him work harder in 2 years, than he has been since Steve moved here. They all have been working around the clock from early morning till early morning. And no, their house is still not settled or unpacked!

I understand addiction to nicotine as well as anyone, and I realize that if we don't have our "fix" it can make us crazy. But some of the things people have been posting is completely ridiculous!

Steve has implemented a new ticketing system in order to handle all questions/ concerns. This makes it easier to address everyone on a first-come first-served basis and prevents trying to answer 1000emails and PM's a day at random, and possibly leaving someone out. I wish people would at least try this new official method of contacting them before flaming them with new threads. Steve has, and still continues to, work nearly 24/7 to keep his customers happy. He does it because he believes he has the best customers in the business and wants to provide them best products and service in return!
 

pegling

Full Member
ECF Veteran
I've been ordering from Puresmoker since last August. Being a single mom has made be very frugal with what I order. The reason I say this is because I don't think I've spent more than a few hundred dollars on e-smoking since August and yet Steve & Co. have always treated me as if I order big time every time. A lot of times suppliers will take care of the big spenders first ~ not Steve. Even if it's my little 10ml bottle & some empty cores my order is treated as if it's for a gallon of juice and 5 starter kits.

So, as always ~ THANKS guys and keep up the great work!:thumbs:
 

Lynda

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Feb 20, 2009
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US Left Coast
What amazed me most was that there were only 10 days (TEN!) of downtime for Puresmoker's cross-country move. And even during those 10 days, they were answering e-mails and taking care of concerns whenever possible. Of course, those 10 days seemed like a lifetime for those of us jonesing to order or anxious to have problems resolved, but when one stops to consider what they accomplished in such a short amount of time, it's nearly impossible to believe that this is a company of 3 mortal human beings.
 

Kissysmom

Senior Member
ECF Veteran
Nov 24, 2008
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Just north of Portland, OR
I'd post here in total agreement saying that the Puresmoker crew has always always always treated me right and that I've never had a problem with getting my needs met in rapid fashion from them AND that they all totally rock and are great people

But -

I don't want anyone to think I'm a sheep, or something, so

I won't post in here.

:D
 

smokingclam

Super Member
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Feb 6, 2009
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Punta Gorda, Florida
I am glad to see there are people who agree with me, I figured i would get alot of post saying i was a flaming fanboy.

Mace
You flaming fanboy!!:D
I have to agree with your post. I've had a great experience with Puresmoker. Hasn't always got here as quick as I wanted but it always gets here!:) Doesn't pay to get all upset and worked up over the small things in life.
 

socaljay

Full Member
Apr 1, 2009
47
0
Southern CA
Puresmoker has a great site. When I first ordered from them I didn't know why it took so long, but now that I understand it is NBD. I have already ordered another PeeWee kit, and an 801 kit for myself to go along with my PeeWee. Anyway, I've looked at pretty much every other site out there, and in my opinion Steve has the best products and juice I have found.
 

green-lantern

Senior Member
ECF Veteran
Feb 15, 2009
274
2
All I am saying is maybe wait an extra day or two before you send that 2nd, 3rd or 4th e-mail. Just sit back and chill a little and i would almost be willing to bet a months paychecks that everyone will be taken care of in a couple of days.


Mace

Well said my friend!

when sending an email
keep it short (nobody wants to read a book)
be nice (it seems to help with PS)
include the order number and any info that they may need to find you in the thousands of customers.
 

AnglVapin

Super Member
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Mar 16, 2009
739
4
Cajunland - Louisiana
I have only been vapin' for a couple of weeks and have placed 3-4 orders with Pure Smoker. All have been excellent transactions.

I recently bought a few 901's from PS and have had battery issues but PS is going to make good on the batteries.

While it may have taken them a couple of days (yes, it seems like months ;) ) to get back with me, my frustration was never with them, as much as with myself for going back to analogs.

I understand that things happen that are beyond their control...But, they are making good on the battery replacements and you just can't ask for better service than that!

Because of excellent prior service, I even placed another order with them before my battery issue was addressed. (I want to be stocked and READY when them batteries get here) lol

Also, I learned something new about this whole vapin thing. I am sort of OCD about things "matching." When the lady asked what was my color choice of batteries if she couldn't get all PINK ones.... I said black, white, ANY color! So not only has Vapin' gotten me to put down the analogs, it is taking away my "matching" OCD to boot! ;)
 
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