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PS Reputation

Discussion in 'Puresmoker' started by mace bewley, Apr 3, 2009.

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  1. mace bewley

    mace bewley Super Member Verified Member ECF Veteran

    Feb 11, 2009
    Rogers AR
    My first order from Puresmoker was in jan, and since i have ordered numerous times. Their service, shipping and products never left anything to be desired. I know there are hundreds if not thousands on this forum that can attest to that.

    Fast forward a couple months and several thousand new members to the forum and customers to Puresmoker, and a move thousands of miles across the country to a better logistic location (for customer service) and a bigger warehousing facility (for more customer stock). lastly the biggest of all the issues with getting stock shipped into the USA.

    Now common sense say's that an endeavor like that would result in a few weeks down time. In that time you would insure all systems were up and running with no bugs or hang ups. Not to mention the addition of new systems to stream line the whole process.

    But not for the PureSmoker crew. To satisfy customer demand they went ahead and opened back up a lot sooner than that. And what have they got to show for it nothing but a lot of moaning and complaining. Now i understand that people have money tied up in their purchases. But a little common sense, good manners, and patience is what the PS crew needs from its customers.

    I can almost assure you that they are working non stop trying to deal with everyones issues, to their own detriment, not worrying about their own needs. They probably haven't even got their house set up and comfortable yet.

    All I am saying is maybe wait an extra day or two before you send that 2nd, 3rd or 4th e-mail. Just sit back and chill a little and i would almost be willing to bet a months paychecks that everyone will be taken care of in a couple of days.


    Mace
     
  2. Sun Vaporer

    Sun Vaporer Moved On ECF Veteran

    Jan 2, 2009
    Florida
    Mace--Well stated. Puresmoker has gone above and beyond what most would do, from their inception back last summer, to now with their move. I think that people really need to understand the magnitude of their efforts and I think that most do. I have ordering from them over 25 times and have never had an issue.-------Sun
     
  3. BREWINZ

    BREWINZ Senior Member Verified Member ECF Veteran

    Feb 19, 2009
    Massachusetts, USA
    I have had nothing but good experiences with PS. All of my friends buy from them too. Never any issues. I am confident that they do the best they possibly can and then some.
     
  4. nitewriter

    nitewriter Ultra Member ECF Veteran

    I totally agree Mace! Thank you for saying this!

    Daniel is my future son-in-law and I've not seen him work harder in 2 years, than he has been since Steve moved here. They all have been working around the clock from early morning till early morning. And no, their house is still not settled or unpacked!

    I understand addiction to nicotine as well as anyone, and I realize that if we don't have our "fix" it can make us crazy. But some of the things people have been posting is completely ridiculous!

    Steve has implemented a new ticketing system in order to handle all questions/ concerns. This makes it easier to address everyone on a first-come first-served basis and prevents trying to answer 1000emails and PM's a day at random, and possibly leaving someone out. I wish people would at least try this new official method of contacting them before flaming them with new threads. Steve has, and still continues to, work nearly 24/7 to keep his customers happy. He does it because he believes he has the best customers in the business and wants to provide them best products and service in return!
     
  5. pegling

    pegling Full Member ECF Veteran

    I've been ordering from Puresmoker since last August. Being a single mom has made be very frugal with what I order. The reason I say this is because I don't think I've spent more than a few hundred dollars on e-smoking since August and yet Steve & Co. have always treated me as if I order big time every time. A lot of times suppliers will take care of the big spenders first ~ not Steve. Even if it's my little 10ml bottle & some empty cores my order is treated as if it's for a gallon of juice and 5 starter kits.

    So, as always ~ THANKS guys and keep up the great work!:thumbs:
     
  6. D_Struct

    D_Struct Super Member ECF Veteran

    Feb 9, 2009
    Lufkin, TX
    Tell it on the mountain!!

    This post is a breath of fresh air, and, honestly, somewhat restores what little faith I have in humanity to a certain degree. lol
     
  7. Lynda

    Lynda Full Member ECF Veteran

    Feb 20, 2009
    US Left Coast
    What amazed me most was that there were only 10 days (TEN!) of downtime for Puresmoker's cross-country move. And even during those 10 days, they were answering e-mails and taking care of concerns whenever possible. Of course, those 10 days seemed like a lifetime for those of us jonesing to order or anxious to have problems resolved, but when one stops to consider what they accomplished in such a short amount of time, it's nearly impossible to believe that this is a company of 3 mortal human beings.
     
  8. Kissysmom

    Kissysmom Senior Member ECF Veteran

    I'd post here in total agreement saying that the Puresmoker crew has always always always treated me right and that I've never had a problem with getting my needs met in rapid fashion from them AND that they all totally rock and are great people

    But -

    I don't want anyone to think I'm a sheep, or something, so

    I won't post in here.

    :D
     
  9. mace bewley

    mace bewley Super Member Verified Member ECF Veteran

    Feb 11, 2009
    Rogers AR
    I am glad to see there are people who agree with me, I figured i would get alot of post saying i was a flaming fanboy.

    Mace
     
  10. pegling

    pegling Full Member ECF Veteran

    just because we agree with you doesn't mean you aren't;)
     
  11. smokingclam

    smokingclam Super Member ECF Veteran

    Feb 6, 2009
    Punta Gorda, Florida
    You flaming fanboy!!:D
    I have to agree with your post. I've had a great experience with Puresmoker. Hasn't always got here as quick as I wanted but it always gets here!:) Doesn't pay to get all upset and worked up over the small things in life.
     
  12. socaljay

    socaljay Full Member

    Apr 1, 2009
    Southern CA
    Puresmoker has a great site. When I first ordered from them I didn't know why it took so long, but now that I understand it is NBD. I have already ordered another PeeWee kit, and an 801 kit for myself to go along with my PeeWee. Anyway, I've looked at pretty much every other site out there, and in my opinion Steve has the best products and juice I have found.
     
  13. mizmare

    mizmare Senior Member ECF Veteran

    Mar 14, 2009
    St Paul, MN US
    Top notch service! I'm loving my Pilots and the yummy juices.
     
  14. green-lantern

    green-lantern Senior Member ECF Veteran

    Feb 15, 2009
    Well said my friend!

    when sending an email
    keep it short (nobody wants to read a book)
    be nice (it seems to help with PS)
    include the order number and any info that they may need to find you in the thousands of customers.
     
  15. AnglVapin

    AnglVapin Super Member Verified Member ECF Veteran

    Mar 16, 2009
    Cajunland - Louisiana
    I have only been vapin' for a couple of weeks and have placed 3-4 orders with Pure Smoker. All have been excellent transactions.

    I recently bought a few 901's from PS and have had battery issues but PS is going to make good on the batteries.

    While it may have taken them a couple of days (yes, it seems like months ;) ) to get back with me, my frustration was never with them, as much as with myself for going back to analogs.

    I understand that things happen that are beyond their control...But, they are making good on the battery replacements and you just can't ask for better service than that!

    Because of excellent prior service, I even placed another order with them before my battery issue was addressed. (I want to be stocked and READY when them batteries get here) lol

    Also, I learned something new about this whole vapin thing. I am sort of OCD about things "matching." When the lady asked what was my color choice of batteries if she couldn't get all PINK ones.... I said black, white, ANY color! So not only has Vapin' gotten me to put down the analogs, it is taking away my "matching" OCD to boot! ;)
     
  16. trollmonger

    trollmonger Full Member

    Apr 4, 2009
    Just started the e-smoking three weeks ago and after trolling in here to learn things i made my first juice purchase from puresmoker and am very pleased.
     
  17. Curtis

    Curtis Super Member ECF Veteran

    Jan 23, 2009
    Nashville, TN

    Congrats trollmonger, Welcome to the forum!
     
  18. mace bewley

    mace bewley Super Member Verified Member ECF Veteran

    Feb 11, 2009
    Rogers AR
    Yet another satisfied customer!

    Mace
     
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