EPuffer Nightmare

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bishop

Full Member
Feb 27, 2009
34
3
51
columbia sc
Im assuming that all those praises for epuffer are fabricated.

I made the mistake of ordering a bottle of ejuice from this horrific company and after 2 weeks of waiting it was just now shipped.

they received full funds off my card but failed to do anything involving shipment. Their website shows 1-5 day delivery to the states, not 2 weeks then we will think about shipping it.

The customer service department for this company is non exsistant and a complete failure.

You would think that given the state of the global economy a company would rather build a faithful happy customer base, this company however doesn't seem to care.

I realize after searching many of the other sites that epuffer only needs 1 customer to others 3 due to the high prices they charge .


To anyone just starting with this or considering it, please save yourself the problems and just avoid epuffer.com all together



rant mode off
 

Deficit

Moved On
Mar 2, 2009
144
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Vienna, Ohio
Jak, I'm just beginning to wonder, are you affiliated with esmoke.net somehow? :confused:

Jak, do you own any other ecig models. Not to put too fine a point on it but new forum users pushing hard for a single model tend to look like they have a vested interest.

Yeah I was thinking the same thing, it's almost as if no matter what anyone says he keeps pushing esmoke.net as being the only good option out there. That last post from him was a little over the top and borderline spam-ish (if that's a word lol).

Jak, if you are affiliated with a supplier you can register as a supplier on the forms. Matter of fact you are required to or risk a ban I believe if they catch you having supplier/ distributor ties and posing as a regular member. It's ok if you are affiliated with them, just register as a supplier/ manufacturer before posting anymore.
 
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Deficit

Moved On
Mar 2, 2009
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Im assuming that all those praises for epuffer are fabricated.

If you are referring to Leaford and Dustin's reviews (I don't know if you are or not), they are both members here and review many many e-cig products without bias, and they have no affiliations with manufacturers or suppliers.

If you are referring to the good reviews ePuffer.com has on their website, then yes I'd have to agree that the chances of those reviews being fabricated by them are pretty good.
 

Jak

Moved On
Mar 8, 2009
16
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I just copied esmoke.net feedback off ebay - that can't be fabricated - they don't have many testimonials on their site yet. I suppose that's because they pulled out of ebay just a couple of weeks ago and now they have a standalone site. If I had an interest it's only in their affiliate program after being a customer and sending people there! I might as well make some dough in it too! Haven't signed up though, yet!

It looks like they have the formula down. They told me it's the testing that makes it work and they are very strict with returns to the manufacturer. Evidently they tried to work with NJOY but they had too many problems with the atomizers and batteries. They moved on to LoongTotem around the time Smoke Anywhere strangled LT.

Even so, they claimed they were the largest Smoke 51 dealer in the US and if the ebay feedback is just a partial list of happy campers - added to wherever else they sell I would think that is true and they're making it by applying their QC formula to their product and making the sales numbers.

I have never seen any aggressive push from them in terms of marketing or hard sell. They seem laid back, confident and seem to move with only top-level patented and tested manufacturers.

We'll have to see. I keep ordering from them because I can't get those atomizer/carts anywhere else. It comes in their own box so I have no idea if they're from Smoke Fifty One, LT or Cixi. They work great and I get them in a couple of days, especially the Chocolates!
 

Deficit

Moved On
Mar 2, 2009
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I just copied esmoke.net feedback off ebay - that can't be fabricated - they don't have many testimonials on their site yet.

The problem with feedback off of eBay is that generally people leave the feedback pretty quickly, which only accounts for initial customer service but does say something for the shipping as well. I'd rather see full-on time tested reviews that are done in a somewhat professional manner by someone who I can trust not to be unbiased rather than just read eBay feedback.

I know you and one or two others posted time-tested testimonials in their favor in the form of regular posts, not exactly a full-on review though - and video reviews tend to go over better with people because of the fact that they get to see a demonstration of the product in action from someone who's not a sales person.

If the company was REALLY the largest Smoke51 supplier in the USA, then I would think more people here would know about them. From what I've seen, not many do, but there might be more than I think so don't quote me. Also not saying their claim is false, but they'd be hard to be so overlooked in the forums here if the claim was true.

About the carts, if this is a Loong Totem v9 product, then any Loong Totem v9 carts SHOULD fit on it, but don't quote me on that, I have no idea if some suppliers somehow mod stuff they sell so that only their carts will fit. But I would say if it is a LTv9 that any LTv9 compatible cart from any supplier should work with it - again, not a guarantee though so don't blame me if you order some and they don't fit. Might be worth a try though.

The fact that you know so much things about the internal workings of the company (used to deal with NJOY and moved into Loong Totem) kinda scares me, as it's building on my sneaking suspicion that you somehow may have some form of affiliation with them. Most regular customers don't generally have that much knowledge about the internal dealings within companies.

That said, don't get me wrong - I'm not ACCUSING you of being affiliated as it may sound like I am. Merely stating a sneaking suspicion. I hope this isn't a repeat of POPROCKS, although what went on with him was entertaining nonetheless even though it happened before I was a member here.
 

Jak

Moved On
Mar 8, 2009
16
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Oh well. Just can't beat the kangaroo court, I guess. What I know they told me. I asked some detailed questions before I bought. They seemed to have a lot of knowledge. Based on my experience with them it works for me. I'm happy. No complexities or technical problems.

Truth be told, I don't have the cohonas to be in this business. I just found out about this forum - actually from them, regarding some of the questions I had about the law and FDa and all that. Very informative but I think to be a vendor is too risky for my taste - I'd rather just keep enough batts and carts around and watch the show from the balcony.

I'll take off and just lurk if that's what makes you happy. I'm content with my "setup" and as long as I can get my carts I'll be good.

What works for me may not work for you. I thought the feedback was a strong point for them and the fact that they bailed ebay rather than violate even their ridiculous policy was admirable. They may be roadkill tomorrow and my battery may yet blow up but my stuff has been working since December with no probs other than one bad battery which was replaced asap, after their ebay exchange policy ran out.

They were the only one who didn't bs me about the atomizer carts in stock and I always get them in 2 days every time. What can I say? I had to PayPal dispute Smoke Fifty One, Loongtotem and others - never got the stuff I ordered, my money got tied up but not so with them. I won't even mention their name anymore if that makes you happier.

That's just my experience.

I will ask them why they are not registered here, I am curious about that.
 

Deficit

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Mar 2, 2009
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I'll take off and just lurk if that's what makes you happy. I'm content with my "setup" and as long as I can get my carts I'll be good.

Sometimes when people are happy about a product, they like to rave about it. I can't speak for the other posters who expressed their suspicions that you had an affiliation, but honestly a couple of the posts DID seem a little over the top. You don't have to lurk and not say anything anymore, that's not what anyone is trying to say, and if you like a product it's ok to give it some props. All we're saying is the one post with all the eBay reviews was a little too fanboy-ish if nothing else, but like I said it's ok to express good opinions about a product here, that's what this place is for afterall - to discuss and share experiences and help others by making valid and unbiased recommendations.

If you don't want to mention the product or company again for a while that's fine - if you have a valid review based on a point system where you can cover all aspects of the device and your experience, I think that would be fine too (just make sure it's clearly unbiased you you also point out the negatives - there are ALWAYS negatives). I'm sure people would be interested in reading it (or watching it if you want to film your review with a demonstration). Talk about your experiences with it compared to other products you've had or tried, if any. Or, if you have questions or problems with it feel free to post about it (in the correct forum of course, which would be "Technical Issues").

Again, I wasn't trying to throw out accusations, but I calls 'em like I sees 'em just like anyone else here. It just looked suspicious and a bit overboard.

And it's good that you like your e-cig - that's one experience I have not yet had (mine pretty much crapped out during the first week, and nearly all the carts were bad).
 

Deficit

Moved On
Mar 2, 2009
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I also feel your pain about Smoke51, Jak. I ordered three 5-packs of carts from Smoke51 almost a month ago and they still have not arrived, though they did finally ship them last week (3 weeks after I placed the order), but only after I threatened to reverse the charges to my account. They made up an excuse in their response, saying they didn't ship because they were out of stock, but how convenient that they happened to magically replenish their stock and ship my order the day I threatened to charge back?
 

Deficit

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Mar 2, 2009
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Just to clarify, Smoke 51 is the only one that is actually a LTv9. EPuffer is a copy, and Bloog and Red Dragon are rebranded e-Cig.com copies.

Ah, thank you very much for the insight, Leaford. I'm just wondering though, how did you find out the Bloog was an e-cig.com LTv9 clone? I asked nycsublimegirl if their manufacturer was e-cig.com because I think I read it in your blog, and she said they have never disclosed to anyone who their manufacturer is, and that she wasn't allowed to say, so I'm just wondering how you found out about it.
 

rsngfrce

Super Member
ECF Veteran
Just to clarify, Smoke 51 is the only one that is actually a LTv9. EPuffer is a copy, and Bloog and Red Dragon are rebranded e-Cig.com copies. The new King Cigarette from Vape4life is a 4th manufacturer, so this style is catching on, and I think we'll see even more along its lines from the other guys.

That's very interesting... I knew about Bloog and Red Dragon, but I thought ePuffer was the Canadian dist for LoongTotem like Smoke51 was for the US...

While it isn't perfected yet, the two piece style seems the inevititable future to me for mass-market at this point...
 

Deficit

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Mar 2, 2009
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That's very interesting... I knew about Bloog and Red Dragon, but I thought ePuffer was the Canadian dist for LoongTotem like Smoke51 was for the US...

While it isn't perfected yet, the two piece style seems the inevititable future to me for mass-market at this point...

I agree, I think most e-cigs will eventually go the 2 piece disposable atomizer route as well. It's too convenient, and people aren't going to keep wanting to pay $8 - $12 a pop for atomizers and keep risking the inconvenience of not being able to smoke if their last atomizer dies. If you think about it, all atomizers are disposable anyway, most people seem to get anywhere from a few days to like a month tops out of them before they die. The slightly higher price of atomized carts vs. non atomized carts would at LEAST balance out total cost of replacing traditional atomizers anyhow.
 

Deficit

Moved On
Mar 2, 2009
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Oh and Leaford, I noticed a post you made sometime back where someone had asked you about refilling those LTv9 style atomized carts and you replied and said you weren't having any luck...

When I first started talking with nycsublimegirl about the Bloog, that was one of the first questions I asked. I don't have any e-liquid so I never tried it with the ePuffer carts. She said it's not as hard as some people think to refill those things. This is what she told me about the best technique, and I'm not allowed to directly quote PM's as per forum rules but I'll give you a rundown, and this is for anyone else interested in trying this as well:

She said after you've puffed on a cart for a while, but before you smoke it dry, periodically drip about 5 drops in through the hole on the mouthpiece. No need to remove the silicone seal or drip in through the battery end, just drip in through the hole in the mouthpiece. After each drop, blow through it to pop any bubbles that might be in there.

Not sure if it works, I don't have any liquid to test with, but she said she can generally refill most of these carts for up to a week before the atomizers die from the dripping on them.

Hope this helps.
 

Jak

Moved On
Mar 8, 2009
16
0
Thanks for the encouragement!

If you look at the e-cig E-9 pics on the e-cig site, it does look exactly the Bloog. I find it odd that a cc was charged on 2/10 yet the product didn't "leave" China until 2/27. Even in a best case scenario it would be 10 to 20 days from China to the US from 2/27. I know things are rough with customs but ordering from your supplier after you take money with a 2 to 3 week lead time is not exactly professional IMHO.

BTW, sent an email to the vendor I like about why they are not on the forum. Hope to get a response soon.

Also read here that Johnson Creek does not have an FDA certificate like they post on their site. Anyone else see that?
 

dohsma

Vaping Master
ECF Veteran
Feb 26, 2009
3,281
682
WI, USA
Thanks for the encouragement!

If you look at the e-cig E-9 pics on the e-cig site, it does look exactly the Bloog. I find it odd that a cc was charged on 2/10 yet the product didn't "leave" China until 2/27. Even in a best case scenario it would be 10 to 20 days from China to the US from 2/27. I know things are rough with customs but ordering from your supplier after you take money with a 2 to 3 week lead time is not exactly professional IMHO.

BTW, sent an email to the vendor I like about why they are not on the forum. Hope to get a response soon.

Also read here that Johnson Creek does not have an FDA certificate like they post on their site. Anyone else see that?

What does the JC issue have to do with this thread?
 
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