esmoke apparently tests everything after it comes in and before it goes out. They say they have a room there with at least 50 chargers and batteries running all the time. All the 51 stuff they sell passes or they send it back. Any other stuff as well.
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Figuring a couple days to let the heat die down is enough to start advertising again huh? You know, it sucks that eBay ended your auctions, particularly just because somebody reported them. Obviously this has left you with a lot of stock to get rid of... unfortunately, you've chosen a very bad way to do it...
I REALLY LOL'd at that! I see they didn't hesitate to smack him with the ban hammer either ROFL!
Here are some details on that:
http://www.e-cigarette-forum.com/fo...members-look-out-black-list-5.html#post128499
Thanks for pointing that out, good 'ol CaSH caught him in the act...
Just a quick update as I continue to be surprised.
This morning I get a call from a courier company.. they have my e-cig order here in town!! Becasue I thought it was coming by mail I had it addressed to a PO box.. so I gave him a street address and the package was here about 1pm. No muss, no fuss, no extra charges!! (Canadians will understand). So I am just blown away but the service, BUT now the important part, I get to see how it works. I know in the review there was a question about battery quality. The ones I got do not rattle, but only time will tell how well the product works.
On the other front... got an e-mail from epuffer today. They said that a refund would be issued 24 hours after my package arrived with them. Never mind that I already gave them the tracking number, and of course there was no mention of the FOUR postage charges that I am out of pocket for.
I just sent in my second RMA ticket to ePuffer, within it I quote the original RMA request from 4 days ago that I never heard back on **** WARNING: LANGUAGE ****:
Hopefully this will get their attention.
Hopefully this will get their attention.
Well, that message got a response out of them. Not one I like though:
Did I NOT say in my RMA request that I WAS NOT paying for return shipping?! Won't refund used carts?? THEY ARE THE ONES THAT MESSED UP THE ORDER AND GAVE ME ZERO NIC INSTEAD OF HIGH NIC LIKE I ASKED!!! And what about this 20% restocking fee?!?! Do they mean to imply that if the product doesn't work because they sent me a faulty device, that they are going to charge me a restocking fee and make ME pay because they sent me JUNK? I AM FUMING! This was my response:
Looks like they aren't going to budge
Did I NOT say in my RMA request that I WAS NOT paying for return shipping?! Won't refund used carts?? THEY ARE THE ONES THAT MESSED UP THE ORDER AND GAVE ME ZERO NIC INSTEAD OF HIGH NIC LIKE I ASKED!!! And what about this 20% restocking fee?!?! Do they mean to imply that if the product doesn't work because they sent me a faulty device, that they are going to charge me a restocking fee and make ME pay because they sent me JUNK? I AM FUMING! This was my response:
Looks like they aren't going to budge
Just cancelled epuffer order, it seemed as though they were never going to sip the product.They did refund my money though after a couple of e-mails.
best of luck on that. I'm still waiting to hear back on my return as well. I'm not expecting a dime, but sure would be nice if they could be reputable and do business like business should do.
Deficit,
I know it sucks eggs but you have to pay for return shipping. Its stated in their Return Policy which makes it legal and binding, as is the re-stocking fee. (A lot of companies have jumped on the re-stocking fee bandwagon these days.) Keep your fingers crossed as the re-stocking fee isn't written in stone and you may not have to pay that. It is charged at their discretion, dependent on whether they think they can re-sell the items. Re your nicotine carts, that should be negotiable because it was clearly their error. You should be able to prove your case because it would be documented on your receipt. Make sure you enclose a letter itemizing everything and stating the problem with each. It should also contain your name, order #, PayPal transaction #, and RMA #.
I totally understand your frustration and a lot of us have taken a monetary loss with EPuffer. Please be extra careful that your reviews/videos are factual and not emotional before posting them all over the web. I wouldn't want you to have any defamation law suits. Filing a report with the Better Business Bureau is always an excellent idea, and I encourage anyone who is displeased with EPuffer to do so. This is the best way to warn other potential buyers.
Good luck!
As I have posted earlier, I have bought two kits from e-puffer. The first one was basically DOA. On their reccomendation I bought their Magnum product. One battery DOA, the other dies in 3 days. So back it went. So I was out larger shipping charges and return charges twice... even if I got a refund. Well I got a notice from paypal today regarding the credit for my last return. Below is my question to them regarding the credit amount and their reply:
My note after refund sent:
Hello, I received notice of the credit to paypal account. Can you tell me why you deducted $12.00 from the price I paid?? I paid $141.55, plus $12.00 for shipping, plus tax.. Then I paid to have the item returned and you only credited 129.55, $12.00 less than I paid for the unit. I paid for all the postage, so that is no excuse.
And in addition this is the second time you have not refunded the GST paid. This I will report to Revenue Canada.
Their reply:
We have made an adjustment on your account and refunded an extra $6.25.
The $12.00+gst that you are referring to was charged for the used cartridges at $3.00 each.
Best Regards,
ePuffer.com | Customer Support
My reply:
Well, Ill say one thing, you guys got some kind of nerve. I pay shipping AND handling charges for one unit that was no good, then I paid to send it back, then I pay for a second unit to be shipped to me, then pay the shipping to send it back so that is four significant charges and I have nothing to show for it, and you guys have the nerve to charge me for 4 cartridges that were used.. two of which were throw aways trying to figure out why the unit quit working.
This has been by far the worst on-line purchase experience I have ever had.
Please provide me your GST registration number. It should be on your invoices but is not.
Can't wait to see if they give me their GST registration number
My note after refund sent:
Hello, I received notice of the credit to paypal account. Can you tell me why you deducted $12.00 from the price I paid?? I paid $141.55, plus $12.00 for shipping, plus tax.. Then I paid to have the item returned and you only credited 129.55, $12.00 less than I paid for the unit. I paid for all the postage, so that is no excuse.
And in addition this is the second time you have not refunded the GST paid. This I will report to Revenue Canada.
Their reply:
We have made an adjustment on your account and refunded an extra $6.25.
The $12.00+gst that you are referring to was charged for the used cartridges at $3.00 each.
Best Regards,
ePuffer.com | Customer Support
My reply:
Well, Ill say one thing, you guys got some kind of nerve. I pay shipping AND handling charges for one unit that was no good, then I paid to send it back, then I pay for a second unit to be shipped to me, then pay the shipping to send it back so that is four significant charges and I have nothing to show for it, and you guys have the nerve to charge me for 4 cartridges that were used.. two of which were throw aways trying to figure out why the unit quit working.
This has been by far the worst on-line purchase experience I have ever had.
Please provide me your GST registration number. It should be on your invoices but is not.
Can't wait to see if they give me their GST registration number
The forum has special rules for suppliers. You will have to read up on them and then notify Smoking Joe that you're a supplier.
Good luck with your business. The web site, while sparse on product, is looking nice. Your host is slow as snot though
so that is four significant charges and I have nothing to show for it, and you guys have the nerve to charge me for 4 cartridges that were used.. two of which were throw aways trying to figure out why the unit quit working.
This has been by far the worst on-line purchase experience I have ever had.
Please provide me your GST registration number. It should be on your invoices but is not.
Can't wait to see if they give me their GST registration number
I can't believe they had that cheap attack over 4 carts after eveything they put you through Flames. Jeez, its like they can't remember who their customers are or what the story is with a particular business transaction. I don't think their left hand knows what their right hand is doing, ie, no business savvy. Congrats on getting some $$$ refunded. I'm curious, did they ever provide their GST reg number?
Hi Chainsmkr, Nope they did not reply to the last note at all. I'm not surprised. I'm just mad enough I think I will follow up on the GST matter. To the best of my knowledge comapnies MUST print their GST number if they are charging GST on an invoice. At least if they are a Canadian company.
Well, I updated my case with ePuffer yesterday, told them I had mailed all my stuff back on 2/28 and asking why I had not received a refund yet. I received a response today that they had received my package and issued me a credit today (I guess they were waiting for me to ask why I hadn't received it?). My total order was $164.55. They deducted $17.00 which was my cost for shipping and an additional $22.45 for what they did not say. The $22.45 is less than 20%, I had used 3 cartridges, so I don't know where they came up with that amount and don't feel like wasting my time asking about it. I'm just glad I got the majority of my money back.
This is exactly what I was talking about in a previous post (#80). You're out $39.45 and have no product. EPuffer, on the other hand, has not only made a profit but can also re-sell what you returned to the next unsuspecting customer. The fact that they did not itemize the $22.45 shows their arbitrary business practices. I wouldn't be surprised if you're correct about them waiting to hear from you before issuing a refund. The squeaky wheel gets the oil seems to be their mission statement. I don't understand the charging for used carts. A free 10-pack bonus is included so it seems dishonest to charge for their use - in fact since they are free there shouldn't be a need to return it. I truly hope that a dissatisfied local customer takes them to the equiv of a small claims court one day, and if their business was ever investigated I suspect they would not be able to produce proper business records.
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