I understand if it drops off the table to the floor, or something like that, but mine fell over from being erect on the table to horizontal ON the table. To be fair i did drop it a couple times and it was fine before that... maybe just hit a sweet spot in the plastic. ended up getting a good deal on an Itaste MVP (liked the box shape) love it so far and its taking a beating. next one will be the billet box if i'm lucky enough to get my hands on one. I would contact joytech for help, but i threw the cracked head out so I guess im screwed. Anyone wanna buy a samsung battery? lol