I bought the 1st sampler on Nov. 18th the second on Nov 28th.
I've sent two messages so far without hearing back.
This is from their website:
At Johnson Creek, we make three very important promises to you:
First, we make our Johnson Creek Original Smoke juice by hand one master batch at a time (60-64 FL OZ) and no batch, regardless of flavor, is kept for more than 48 hours. Ever. Further, we don't use chemicals you can’t pronounce just to artificially bolster our recipes that we should otherwise be able to make with completely safe ingredients. When you receive your delivery, you can be assured that the product is extremely fresh and of the highest quality. We’re kind of fanatical about that and after all, we’re making it for ourselves too!
Second, though many websites claim to exercise great customer service (and often do until they become successful) or see it as primarily a catchphrase, Johnson Creek will strive to make customer service a very real and organic part of our DNA. It will be this commitment that will dictate our every action.
Third, we enthusiastically back all of the products we sell. If you don't like our Smoke juice or any other product you’ve purchased from us, simply return the unused portion in its original bottle/packaging for a full refund (including S&H - here, a full refund means a full refund) within 60 days of the date of purchase.
These three promises we make to you! We welcome your feedback, complimentary or otherwise. At Johnson Creek Original Smoke juice, our customers are our priority, and extraordinary and memorable customer service is our passion!
Christian Berkey, President & Founder of Johnson Creek Original Smoke Juice
Heidi Braun, Vice President of Operations for Johnson Creek Original Smoke Juice
I've sent two messages so far without hearing back.
This is from their website:
At Johnson Creek, we make three very important promises to you:
First, we make our Johnson Creek Original Smoke juice by hand one master batch at a time (60-64 FL OZ) and no batch, regardless of flavor, is kept for more than 48 hours. Ever. Further, we don't use chemicals you can’t pronounce just to artificially bolster our recipes that we should otherwise be able to make with completely safe ingredients. When you receive your delivery, you can be assured that the product is extremely fresh and of the highest quality. We’re kind of fanatical about that and after all, we’re making it for ourselves too!
Second, though many websites claim to exercise great customer service (and often do until they become successful) or see it as primarily a catchphrase, Johnson Creek will strive to make customer service a very real and organic part of our DNA. It will be this commitment that will dictate our every action.
Third, we enthusiastically back all of the products we sell. If you don't like our Smoke juice or any other product you’ve purchased from us, simply return the unused portion in its original bottle/packaging for a full refund (including S&H - here, a full refund means a full refund) within 60 days of the date of purchase.
These three promises we make to you! We welcome your feedback, complimentary or otherwise. At Johnson Creek Original Smoke juice, our customers are our priority, and extraordinary and memorable customer service is our passion!
Christian Berkey, President & Founder of Johnson Creek Original Smoke Juice
Heidi Braun, Vice President of Operations for Johnson Creek Original Smoke Juice
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