Merged old sticky threads (1)

[Ludo]

You can read all about it here:
http://www.e-cigarette-forum.com/forum/jantyworld/127164-janty-usa-now-ships-europe.html

We are currently shipping from EUROPE. Janty USA web shop announcement on top of the page at Janty USA - USA SHOP || Shipping only to N. America (You might have overlooked it - we've increased the size of the font in the meanwhile)

 

[Ethan_Janty]

Due to re-structuring JANTY we now ship from EUROPE until further notice. Please take notice of our interesting prices, lots of freebies and much more stock available.

We are looking into engaging multiple distributors in the USA to sell on our JANTYWORLD platform (per state) so that our customers can avail JANTY products in the closest proximity to their location. This will eventually enable Florida customers to order with JANTY Florida, NY customers with JANTY New York and so on!

If you wish to become a distributor for your state, please email us at distributors@jantyworld.com Tell us a bit about yourself, and the type of business you are capable of running!

All of this is also in anticipation of the revolutionary new products that Janty are planning to launch. Janty will continue to innovate and lead the industry as we have since 2007, we brought you the kissbox, the Jantystick, and of course the original Janty eGo.

Make no mistake, Janty is here to stay – and as always, we will change the way you vape, by always being a step ahead!

Your Janty team

Well.....I'm excited!

 

[Alain_JANTY]

And this is interesting:

Janty USA
3, rue Claude Warocquier D/13

CALAIS, 62100

Calais is on the north part of France

 

[borjis]

I have a warranty ego battery to return and some atomizers.

where in the usa do i ship them to now?

thanks

 

[Mik_Janty]

Hey.

First of all, thank you for your praise - its always nice to see some people recognise the work we put in, rather than buy copies

As for the other thing, it depends. There are alot of pros and cons to proprietary and non-proprietary batteries. If we want a special design, we either have to go for a special battery that we make ourselves - or choose to go with a small battery so it fits our design. In either case, someone will be unhappy, unfortunately. Having said that, we are working on several things - ofcourse I cant ( as always ) disclose that information now, but there will be something to look forward to!

 

[Mik_Janty]

8 months of 8 hours a day, is definately not bad! Im still going strong on mine

 

[Ludo]

Hi Borjis, please open a help desk ticket for this and we will solve this for you

 

[progg]

What does this do to our business relationship with Ethan?

Why does a tax appear at the bottom of the pre-purchase cart?

What will the new shipping rates be?

Thank you

 

[Ludo]

What does this do to our business relationship with Ethan?

Ethan will handle all helpdesk tickets and returns of orders made before October 2010, new orders will be handled by Yves for now but we are working on implementing after sales availability in the USA. Simply open a helpdesk ticket and you will be helped either way.

Why does a tax appear at the bottom of the pre-purchase cart?

Because we are now paying VAT, this VAT is included in the product price. However, you do not pay more then you where paying before when shipped within the USA, you pay exactly the same price as before, you do not pay the VAT, we do.

What will the new shipping rates be?

Shipping rates are similar to the previous shipping rates, To give you and example: they range from 3 USD for small items over 5.5 USD for 1 eGo set to 11 USD for 3 eGo sets. You have the option during check out to choose the shipping you are most comfortable with (insurance/no insurance)

 

[progg]

Thank you Ludo.


I'll forever be appreciative to Mik for his design of the eGo. It was there precisely when I needed it, and has served me well.

Ethan has always been a gentleman and provider of excellent customer service.

I wish you well.

 

[Ethan_Janty]

Hey all, just wanted to let you all know that I have my email back up and running, and that I'm currently handling all questions and concerns regarding orders made with Janty USA before October 1, 2010. So, please feel free to contact me at

Ethan@jantyusa.com

Thanks!

Ethan

 

[LowThudd]

My eGo USB batt is my favorite eGo. I love my eGo mega batt if I'm going out for a few hours, but the convenience of the USB batt is just unbelievable. I think a two USB batt kit would sell very well. Maybe w/ the option of eGo mega attys as well. More options would likely open up the customer base, because one could order everything wanted in one kit. Maybe have a kit w/ one USB and one Mega. And an option of getting mega eGo attys would also be very nice. I will not ever use a 510 atty on an eGo again. I hate refilling carts all day, and they don't produce anywhere near the amount of vapor and flavor. So why would I buy a kit w/ 510 stuff and cones I won't use?

 

[Ethan_Janty]

Scratch that, I wish everyone the best of luck!

Take care

Ethan

 

[Ethan_Janty]

I just wanted to let everyone know that for the time being, all janty USA questions and warranty requests will be handled by the Janty team in Europe as we are in a state of transition. Please open a help desk ticket on the site for all queries. We are working to bring Janty USA back to the U.S. as quickly as possible and hope to have this all worked out very soon! I apologize for all of the confusion and am very confident that all questions and requests will be handled in a timely manner just as they have always been.

Thanks for your patience!

Ethan

 

[Ludo]

Do you need to pay through paypal when ordering on JANTY USA (while we are shipping form Europe)

No, in fact you can still pay with your credit card. Just follow these steps:

1. Place the order on our JANTY USA site and go through all the steps.
2. the last step: click on CONFIRM ORDER. This will redirect you to paypal's secure page.
3. Once on the paypal secure page simply look in the left hand corner below where it says:
"Don't have a PayPal account? Use your credit card or bank account (where available). Continue"
4. Click on Continue.
5. Now simply fill out your credit card details and submit.

That’s all and the payment should be accepted

 

[Ludo]

Good idea. We'll implement this in a few weeks if you don't mind coz right now we are in a re-structuring phase.

 

[LowThudd]

Good idea. We'll implement this in a few weeks if you don't mind coz right now we are in a re-structuring phase.

Implement away! Do I get a prize for coming up w/ the idea? lol

 

[thakron1k]

You guys rock!

Thanks for having such awesome customer service!

Janty USA FTW

 

[chippez]

Hi guys today is the day that I started to be aware of the dimension that "GREED" falls over some Ecig Companies ,and all of this because of a returned item, it is a pity that situations like this should happen , customer service should be number 1 concern and not the greed for EURO`S nor the DOLLARS, but this is the reality , there is only one thing positive that I can learn from a situation like this! , which is , it makes you search the web for better companies and better products and surely better manners, anyway , I just wanted to say this because it is worth mentioning that the loser here is the company , because it lost another client, I am going to leave an extract of the answer given to me from Janty customer service , so do not be surprised by what you read:
POSTING OF EMAILS STRICTLY PROHIBITED....please see forum rules.

 

[mwa102464]

Would be nice if us Americans could read your post to know what happen