Merged old sticky threads (1)

[kushka]

I still don't understand why you bought it? If all you wanted were the carts, why not just buy the carts? And as for reselling used equipment, I wouldn't want to do business w/ a company that did resale used equipment. Once it has been in a customers possesion, opened, there is no telling WHAT could have happened to it in the interm. Torture test, dropped, emersed in water, who knows...It is an open ended possibility.

Cudos Janty, I think the customer failed not you.

I think Janty definitely failed - and this has given me a very bad feeling about the company - I don't see why you are assuming that the kit was opened - when the customer is assuring us it was not - and since Janty refused the return - they never saw the package. And one thing - I did not notice where the company denied they sent that email full of personal insults to the customer. No matter what the customer did or did not do - even if the customer insulted the company's representative. Any company that allows a representative sink to that level while and to insult a customer in the name of the company shows a complete lack of respect for it's consumer base.

 

[LowThudd]

I think Janty definitely failed - and this has given me a very bad feeling about the company - I don't see why you are assuming that the kit was opened - when the customer is assuring us it was not - and since Janty refused the return - they never saw the package. And one thing - I did not notice where the company denied they sent that email full of personal insults to the customer. No matter what the customer did or did not do - even if the customer insulted the company's representative. Any company that allows a representative sink to that level while and to insult a customer in the name of the company shows a complete lack of respect for it's consumer base.

I wasn't able to read the e-mail. I am going by this account left by Janty:

- The customer asks us to return an eGo set and wants to be refunded.
- Our Janty officer replies and asks him if the set has been opened?
- The customer confirms that he has opened the set and that he has used some cartridges. The customer asks our Janty officer if he can return the set without the used items and without the free liquid bottle that was offered to him. He asks our Janty officer to refund him and to discount the price of the cartridges.
- The reason the customer gives for opening the package is that he wanted to test it on his Riva set.
- Our Janty officer replies and tells the customer that we are sorry but that we cannot respond to his request because we do not accept the return of opened sets.

Based on that, and the fact that customers responce was that they wanted to "test it on his riva", which BTW, that company(Riva) COMPLETELY has infringed on Jantys intelectual property IMHO. Why would they offer a return on an opened box? Are you going to take the word of some guy on the internet who you have never heard of before over a company with a reputation to maintain? I do assume that Janty has the facts to back up what they have posted as an actual account of the customers words. They would be risking too much liability otherwise...over a $100 purchase? I don't think so. Not buying this guys complaint at all. I think he wanted to compare his Riva to his eGo and see which he liked better, then return the one he did not like as much. That's just shadey. No e-cig company could survive with a policy that allowed that.

 

[kushka]

I wasn't able to read the e-mail. I am going by this account left by Janty:



Based on that, and the fact that customers responce was that they wanted to "test it on his riva", which BTW, that company(Riva) COMPLETELY has infringed on Jantys intelectual property IMHO. Why would they offer a return on an opened box? Are you going to take the word of some guy on the internet who you have never heard of before over a company with a reputation to maintain? I do assume that Janty has the facts to back up what they have posted as an actual account of the customers words. They would be risking too much liability otherwise...over a $100 purchase? I don't think so. Not buying this guys complaint at all. I think he wanted to compare his Riva to his eGo and see which he liked better, then return the one he did not like as much. That's just shadey. No e-cig company could survive with a policy that allowed that.

What liability would Janty be risking? THEY said the customer told them he opened the box - the customer said he didn't but used some carts outside the box. Even if the guy showed others the unopened box - Janty could always say he told them that he used carts inside the box - and as you just proved most would believe a company rep over a hot headed kid.

I saw, and translated the email - and it was one of the most disgusting rants - no the most disgusting rants I ever heard directed at a customer by a person representing a company.

What I believe happened - was that a hot headed kid demanded a refund instead of the groveling - begging that most of us do when returning things (because after a while you learn the correct demure to play up to company reps in order to get what you want), so the rep pulled a power play. Insults were exchanged resulting in the email.

Janty risk nothing - they have all the power here. The only small bit of power the consumer has is refusing to deal with certain companies and that is very small - just one person in millions.

And what is this semi-deceptive 30 day guarantee Janty (and thousands of other companies) throw at us anyway. They say in big letters 30 day money back guarantee. And you and me and anyone that has lived a few years quickly knows this is a joke, and will carefully read the small print that says if you open the box - the guarantee is void. But we only know to read the small print because we have been tricked by them so often. Janty (and thousands of others) is playing a lying trick on all consumers by even offering such a useless offer in the first place.

PS and you notice that Ludo didn't post to the kid that if the kit was really not open that there was a misunderstanding - that they are truely sorry and go ahead and they will give him a refund - did he?

 

[Xanax]

Soooo is the kit opened or not?

 

[Ludo]

Let me stress the following again:
We are proud of our business and we guarantee our customers a brand new product, unused, untouched, unopened. Anything else is simply unacceptable.

I wouldn't want to do business w/ a company that did resale used equipment. Once it has been in a customers possesion, opened, there is no telling WHAT could have happened to it in the interm.

EXACTLY!

I don't see why you are assuming that the kit was opened

Because the customer confirmed this in his helpdesk ticket!

Even if the guy showed others the unopened box - Janty could always say he told them that he used carts inside the box - and as you just proved most would believe a company rep over a hot headed kid.

That would be illegal business practice and open the door to shady business conduct. Our Janty Officers follow strict company rules, again: we guarantee our customers a brand new product, unused, untouched, unopened. Anything else is simply unacceptable!

Soooo is the kit opened or not?

Yes it was, the customer stated it in his helpdeskticket

And what is this semi-deceptive 30 day guarantee Janty (and thousands of other companies) throw at us anyway. They say in big letters 30 day money back guarantee. And you and me and anyone that has lived a few years quickly knows this is a joke, and will carefully read the small print that says if you open the box - the guarantee is void. But we only know to read the small print because we have been tricked by them so often. Janty (and thousands of others) is playing a lying trick on all consumers by even offering such a useless offer in the first place.

The policy is clear, once opened we consider it used and we cannot re-list the item for sales. This policy is put in place to protect YOU. ALL our Janty customers can rest assured that every product they order from us is Brandnew-Untouched-Unused-Unopened.

We cannot keep you from buying elsewhere but we can promise you that buying with JANTY guarantees you the strict implementation of our transparent rules to protect YOU, our adherence to legal consumer protection policy, our willingness to listen and work with our consumer's feedback (to improve our customer service or design and development), and much more of which you can trackback the history of JANTY on this forum.

Now, if you'll excuse me please, I have to go and answer some open help desk tickets.

 

[mwa102464]

I have to agree with this Rep, The company has a Corporate policy and all must follow it accordingly. As for sanitary reasons I would never ever want an ecig from Janty or any manufacturer that some other customer has opened had in his hands and possibly used then returned, as I would never buy one on the classifieds either or any used unit personally, just my reference, I know there are people that do but it's not for me, I want knew brand new. As for Janty's customer service I have never had anything but good dealings with Ethan the gentleman that has always taken care of me and has done so and with Kit gloves. I'm more then happy with there customer service, return policy, and cutting edge technology of products in the ecig world that they continue to come out with. I will continue to purchase from them and I'm looking very forward to seeing what Mik and the design team comes out with Next. It is because of Janty's strict policies and how this company operates and does business and treats there customers they are where they are today in my opinion. I think we will see them continue to do well in the future too I know I will be watching and probably buying.

 

[scinsc]

And one thing - I did not notice where the company denied they sent that email full of personal insults to the customer. No matter what the customer did or did not do - even if the customer insulted the company's representative. Any company that allows a representative sink to that level while and to insult a customer in the name of the company shows a complete lack of respect for it's consumer base.

Janty needs to answer the main question about this thread. Did their representative send that insulting email to this customer? Yes or no?

 

[Ludo]

Janty needs to answer the main question about this thread. Did their representative send that insulting email to this customer? Yes or no?

Our officer has shown a lot of patience explaining the customer that we do not accept the return of opened, used items to protect our customers. The said customer was not happy with our decision. Period.

There will be no bashing in our forum, no trolling, no slandering and no insinuations. To protect both parties' dignity and privacy this thread is now closed.

 

[Ludo]

New stock arriving end next week:
XL's, carts, driptips, batteries, atomizers, cartomizers, sets, accessories, you name it...... Plenty of liquids a bit later...

FEEL GOOD PROMO: Follow our JANTYWORLD twitter for live updates end next week and enjoy promo prices!

 

[DCrist721]

There seems to be some interest in e-hookahs, so I'm bumping this thread for those people. I just came from a thread where a bunch of people were almost willing to send money to a website that feels very much like a scam for the chance to potentially get their hands on an e-hookah. Why did the Janty E-Hookah concept vanish out of nowhere?

I already have a very nice analog hookah (and hookahs actually vaporize the tobacco when used correctly) so I don't think I would be buying an e-hookah if they ever were released, but I have to admit, I am curious to see them in action.

 

[jcamacho]

Whats a hookah?

 

[RippleInStillWater]

I think one could be adapted from one of those GG avs's -- I tried to opine of its possibilities on the modders forum but there seems not to be much interest in developing one.

Forum hippie, huh???????

 

[Ludo]

We do have a patented e-hookah design though... it is in the pipe line, most likely mid 2011!

 

[lawnman3]

lol right dw


lawnman3 ... yitrfb

 

[Ludo]

yitrfb? some kind of davinci code?

 

[Jackal3]

Well put me down for one of the e-hookahs when they get developed, or to test it. Now that I got some 12 or so family and friends into vaping, I'd love to have a vapor party with them all and pull out an e-hookah for tasting samples.

 

[Ludo]

It's my personal favorite development too, but my colleagues always tell me not to use company's resources for personal projects

 

[Jackal3]

If I was any good at electronics I'd have dabbled in it already. I'm more the "design" team. Too bad you're not in Ohio, Ludo. We'd make a killing.

 

[RippleInStillWater]

I'm on the consumption side unfortunately!!!!

 

[DCrist721]

Will the E-Hookah have a water chamber that the vapor passes through?