I find it quite unfortunate that the OP did not post her concerns in a forum in which the supplier could defend themself. If a true resolution was desired, would that not be the appropriate starting point? As many have said, there are two sides to every story and we are only hearing one side. It is also a shame that this topic has strayed from it's original course only to return to the BS of the voltage offered by the Xhaler. Some of you have posted that you were considering the purchasing the Xhaler or doing business with this supplier and that now you no longer will.... That based on one thread where you have only heard one side of the story? That blows me away. I suggest you dig a little deeper and weigh the positive customer experience that 99% of folks have had with Nhaler before making such a rash and uninformed decision. If not, you are doing yourself an injustice. Flame away....
I have no wish to flame you but i am going to assume you havent really read the entire thread. The OP went through many measures to address this concern before posting in the "Review" section which of course is intended for good and bad experiences alike.
Second of all, Drew and nHaler could post their responses here if they wished. They simply have chosen not too. Due to the concern of having many posts with negative feedback being deleted, or the FEAR of that happening, she posted here instead. I think that was very reasonable. There is nothing stopping drew from responding to this thread so long as they do not attempt sales.
The situation of voltage only came up in regards to the HONESTY of this seller, not because it was the point of the post. I definately feel that when discussing a negative review other negative or questionable conduct or experiences are completely valid. I dont quite understand why anyone would find this unreasonable?
nHaler has failed to respond to the OP in a rasonable manner, has refused to sign for her returned packages, so they are no on their way BACK to her which will cause her to have to pay even more in fees. He has claimed they no longer honor their 30 day return policy, (which doesnt matter because the agreement that was made at the time of purchase is all the matters. Its legally binding as well.) but on top of denying they honor their policy anymore its still present on the site, which is a VERY dishonest way of doing business.
Despite all of this, i think most people have remained very open minded. I know myself, given the situation i have stated how i feel at this moment, but on more then one occasion i have also stated with new or current information my opinion can change. The problem is that Nhaler has NOT yet responded (as of the post i am responding to.) to any of the claims. On top of it, when questioned even in an approachable way he has flamed people (which is viewable on another forum since they arent allowed to delete over there.) and has ignored or tried to get rid of many posts which have been negative in nhalers mind rather then responsibly responding to them.
Given the information here, i guess i dont really see where you're coming from. the OP was very responsible, trying for going on two an a half weeks to deal with problems from the company before posting in a forum meant to address or inform people of both good AND Bad expereinces.
I for one appreciate ALL the feedback in this thread, both good and bad, but i really dont appreciate people speaking poorly about others for sharing their experiences - if nhaler WANTED to share or deal with this situation they have had Plenty of opportunity since this thread opened.
They have simply chosen not to reply.
Nikki
