My first order from Puresmoker was in jan, and since i have ordered numerous times. Their service, shipping and products never left anything to be desired. I know there are hundreds if not thousands on this forum that can attest to that.
Fast forward a couple months and several thousand new members to the forum and customers to Puresmoker, and a move thousands of miles across the country to a better logistic location (for customer service) and a bigger warehousing facility (for more customer stock). lastly the biggest of all the issues with getting stock shipped into the USA.
Now common sense say's that an endeavor like that would result in a few weeks down time. In that time you would insure all systems were up and running with no bugs or hang ups. Not to mention the addition of new systems to stream line the whole process.
But not for the PureSmoker crew. To satisfy customer demand they went ahead and opened back up a lot sooner than that. And what have they got to show for it nothing but a lot of moaning and complaining. Now i understand that people have money tied up in their purchases. But a little common sense, good manners, and patience is what the PS crew needs from its customers.
I can almost assure you that they are working non stop trying to deal with everyones issues, to their own detriment, not worrying about their own needs. They probably haven't even got their house set up and comfortable yet.
All I am saying is maybe wait an extra day or two before you send that 2nd, 3rd or 4th e-mail. Just sit back and chill a little and i would almost be willing to bet a months paychecks that everyone will be taken care of in a couple of days.
Mace
Fast forward a couple months and several thousand new members to the forum and customers to Puresmoker, and a move thousands of miles across the country to a better logistic location (for customer service) and a bigger warehousing facility (for more customer stock). lastly the biggest of all the issues with getting stock shipped into the USA.
Now common sense say's that an endeavor like that would result in a few weeks down time. In that time you would insure all systems were up and running with no bugs or hang ups. Not to mention the addition of new systems to stream line the whole process.
But not for the PureSmoker crew. To satisfy customer demand they went ahead and opened back up a lot sooner than that. And what have they got to show for it nothing but a lot of moaning and complaining. Now i understand that people have money tied up in their purchases. But a little common sense, good manners, and patience is what the PS crew needs from its customers.
I can almost assure you that they are working non stop trying to deal with everyones issues, to their own detriment, not worrying about their own needs. They probably haven't even got their house set up and comfortable yet.
All I am saying is maybe wait an extra day or two before you send that 2nd, 3rd or 4th e-mail. Just sit back and chill a little and i would almost be willing to bet a months paychecks that everyone will be taken care of in a couple of days.
Mace
