Is it???... if you bought a shiney new expensive remote and some cords with that tv that you are shipping back you would keep them and chock it up to you not wanting to be unreasonable?... is that not an accessory that you purchased souly to work with the main product...
I feel bad for imeo on one hand as he is a small struggling business and I am sure his profit margins are not huge even with the crazy price people are paying him for his tube... but I don't agree its unreasonable for him to either ship a new product PRONTO or refund the entire purchase.
An even bigger divide between this and your scenario is the fact that she isn't asking to return it, in which case some of her requests may be over the top.. she just wants to possess it after paying for it and trusting the seller to fix the "ultimate"
vaping device when it was discovered it was a faulty and unsafe design.
I still love the look and design of the GG, but this thread has taught me two thing... do business in the USA, and HOLY CRAP thats an expensive
device.