.Couldn't believe my tired eyes.
If you need validation, then read some of their "OMG" threads in the vendor forum. I would not use them for any reason (including entering competitions) because at ONE POINT someone posted an email sent containing OTHER PEOPLE'S information, which, OMG, I told her to edit the post. But a company sending out
emails with other persons information?
They do it all the time what happened to you. I don't even know if the "US warehouse" is real, but it's certainly NEVER updated, and then months later, on enquiry it's like, "Oh, we don't have it in stock... No, we won't expedite the different color you have, you'd have to pay more for shipping, etc.
If they were the last and only vendor on earth, I might use them, otherwise, nu huh. I don't get why they're even an "approved" vendor on ECF, and I hope it's not ONLY to do with vendors fees.
Sorry to hear about your experience, James.
Anna