The ProVarinati Saloon, V3

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RebelGolfer72

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Apr 28, 2010
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They seem to really prefer handling service calls triggered by email - which is common, they track it that way with a "ticket" system.
Here's the "submit a request" page...

I know where I'm at, a lot of times, support requests could need routing to one of many different places. The help desk software system (zen desk), does a great job of ensuring the right info gets to the right people, and can be prioritized correctly. With the number of calls that they would be receiving in a day would probably take a decent call center staff to support, and it's not cheap. It's also a huge waste of resources in many cases as only a small percentage of calls end up to the right people on the first try.
 

Fir3b1rd

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Mar 27, 2014
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I know where I'm at, a lot of times, support requests could need routing to one of many different places. The help desk software system (zen desk), does a great job of ensuring the right info gets to the right people, and can be prioritized correctly. With the number of calls that they would be receiving in a day would probably take a decent call center staff to support, and it's not cheap. It's also a huge waste of resources in many cases as only a small percentage of calls end up to the right people on the first try.

True dat, most problems are probably people needing to pull the battery spring or to quit hitting the button anyway.
 
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