Vaporshark DNA

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Nautilusfan

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Just blasted them on Facebook. Doubt it will do any good but at least it's out there.


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Good for you! Dispute it also if the FB blast is not effective! I've lurked here from the beginning thinking I would get a VS. Sadly customer service issues like this will steer me in a different direction!!
 

GB023

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Just blasted them on Facebook. Doubt it will do any good but at least it's out there.


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I'm so sorry to hear about your problems with VS. I have been dealing with them since the DNA20 first came out, I also have a DNA30 and a rDNA on the way. Although I haven't had many problems with my devices, I did have a wonkie fire button on my first DNA20 and they sent me a new unit as soon as they saw my return tracking. I also had a fogged LED on an early unit and they fixed that, and got it back to me very fast. So, my experience with CS has been great. I hope your problem with them is just a misunderstanding and will be solved in your favor, so you can enjoy these great devices
 

cubfanthad

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Vapor Shark DNA30 loaded with Professor Thaddeus "Bubblegum" and Roller Dam Red — at Home.
 

Coldpunk

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Update on my repair:

I had the charge problem almost a few weeks ago, emailed them and got a return shipping label. It took me a while to get to a post office and actually send it back, I dropped it off at the post office last Monday. I received email notification it was headed back to me Friday morning, and today it's "out for delivery".

Color me impressed! I'll be impatiently awaiting the mailman's arrival the rest of the afternoon. Unless they sent me back my unit unrepaired with a note saying SOL I'm a very happy customer.
 

qorax

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Update on my repair:

I had the charge problem almost a few weeks ago, emailed them and got a return shipping label. It took me a while to get to a post office and actually send it back, I dropped it off at the post office last Monday. I received email notification it was headed back to me Friday morning, and today it's "out for delivery".

Color me impressed! I'll be impatiently awaiting the mailman's arrival the rest of the afternoon. Unless they sent me back my unit unrepaired with a note saying SOL I'm a very happy customer.

Good to hear that. Mine will be here tomorrow (shipped July-3rd, hit my local hub today). Hope it lives true to the hype!
 

VIAWOL

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My wife's arrived! She loves it. Likes the purple skin but not really. She is running her magma on it and is impressed. She is a bit self conscience about how many devices she owns now tho. I may have to help her send her mvp back out into the internet.

This post was found in an ancient ruin, probably left by aliens.
 

GB023

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Update on my repair:

I had the charge problem almost a few weeks ago, emailed them and got a return shipping label. It took me a while to get to a post office and actually send it back, I dropped it off at the post office last Monday. I received email notification it was headed back to me Friday morning, and today it's "out for delivery".

Color me impressed! I'll be impatiently awaiting the mailman's arrival the rest of the afternoon. Unless they sent me back my unit unrepaired with a note saying SOL I'm a very happy customer.

Glad to hear Coldpunk, this is the same customer service I have experienced with VS.

Good to hear that. Mine will be here tomorrow (shipped July-3rd, hit my local hub today). Hope it lives true to the hype!

Hey Q, gotta believe you're gonna love that stealthy little powerhouse. My rDNA came today and I am amazed at how small it is. The battery door is a one screw deal and very easy to change batteries. As far as size, when handling the two mods separately, if it wasn't for the weight of the 18650, I would be hard pressed to tell the difference. The only thing I don't like about it is, there are no skins available for it yet.
Hope you enjoy yours Bro !

My wife's arrived! She loves it. Likes the purple skin but not really. She is running her magma on it and is impressed. She is a bit self conscience about how many devices she owns now tho. I may have to help her send her mvp back out into the internet.

This post was found in an ancient ruin, probably left by aliens.

Hi VIAWOL. My girlfriend has the purple skin also and she really loves it. To be honest I kinda like it too, but purple always makes my .... look big :)
 

serenity21899

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'I also got my rDNA yesterday. Love it so far. :) The weight of it surprised me. It's about as heavy as my VTR. But I don't mind since it doesn't have the tendency to tip over when it has a Kayfun on it.

Meanwhile, my DNA30 went wonky. First it would not stop firing. Now it won't shut off and does nothing. It's on its way back to FL for repair.
 

VIAWOL

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'I also got my rDNA yesterday. Love it so far. :) The weight of it surprised me. It's about as heavy as my VTR. But I don't mind since it doesn't have the tendency to tip over when it has a Kayfun on it.

Meanwhile, my DNA30 went wonky. First it would not stop firing. Now it won't shut off and does nothing. It's on its way back to FL for repair.

I'd like to see ur rDNA

This post was found in an ancient ruin, probably left by aliens.
 

jakematic

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'I also got my rDNA yesterday. Love it so far. :) The weight of it surprised me. It's about as heavy as my VTR.

Congrats!
Surprised it's that heavy...


I was wondering does anyone's vs give a weak battery error right from full charge?

Yep, been meaning to ask the same question...
Weak battery or check battery, happens more on one VS than the other and both are less than a month old.

Now that I have two of them I try not to let the charge get below 1/3, no pass-through charging, and let it charge for a long time.
Seems to have helped reduce the error messages.
 

serenity21899

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Congrats!
Surprised it's that heavy...




Yep, been meaning to ask the same question...
Weak battery or check battery, happens more on one VS than the other and both are less than a month old.

Now that I have two of them I try not to let the charge get below 1/3, no pass-through charging, and let it charge for a long time.
Seems to have helped reduce the error messages.

Heavier battery is all I can figure out. And it's a bit bigger than the DNA30.
 

jakematic

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Heavier battery is all I can figure out. And it's a bit bigger than the DNA30.

Makes sense.
I just held an 18650 and VS in one hand and can see that now.

The larger case likely adds some weight too as they are built very solidly - which was a big selling point for me.
 

serenity21899

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Makes sense.
I just held an 18650 and VS in one hand and can see that now.

The larger case likely adds some weight too as they are built very solidly - which was a big selling point for me.

It is really nice. I don't mind the weight or size at all. I have no complaints so far. Still on the same battery they sent it with. Everything else is the same. Oh, the new buttons are nice. More tactile is how they describe it. I cannot compare until my other one is returned to me.
 
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