I think what we are seeing is a combination of things. Demand far exceeding their production capabilities is affecting their delivery. Add in that ALL shipping carriers are slow this time of year due to increased volume (USPS priority mail, which normally advertises 2 day service, is now claiming 3 day service). Add in to that demand, them having to deplete stock to replace units that had a bad DNA40 board. Couple that with VaporShark being a fairly small company--Some WalMarts in some areas of America had sales that exceeded what VaporShark have done since the day they opened their doors.
Secondly, I wouldn't say they are making money "hand over fist" here. The costs for just the molds alone to make the cases are most likely in the tens of thousands of dollars. Add I. The outlay for the dna boards and other components, shipping the boards to China to manufacture, overall development costs, the general overhead of being a business, paying for shipping, bringing on temporary employees to manage the unplanned surge in business all add up. Again, coup,e it with dealing with the bad DNA boards that were out there (I'm sure Evolv took care of them, but there still was a huge financial impact on VaporShark). But nobody wants to hear it on the Internet, where everybody wants to be a victim, and the entitlement mentality has villainized any company that makes a profit. Face it, a business is only a business if they are out to make a profit- otherwise they are called a charity. Profits are the incentive to keep operating..it's how they pay their bills...or should I say, their bills and taxes (so those who feel "entitled" can get a free ride).
Believe me, I understand wanting to have the instant gratification of not having to wait. I also understand that no one wants to feel like they are being "ripped off". And I'm sure what we read on here is tame compared to what the hard working folks who work customer service (people who are only trying to put food on their table, a roof over their heads, and be a productive member of society) deal with on a daily basis. But at the end of the day, seeing people bellyache that these companies are not offering soup kitchen prices, or the quick turnaround of a Popeye's drive-thru, simply amazes me. And people wonder why these companies start farming out customer service to off-shore sources....They can't afford to pay people here what they deserve to put up with the abuse from the customers.