XvoStick users?

[Max0819]

Unfortunately, no. They won't ship them back until they receive my shipment, which has been floating around Israel for weeks now. Because Kat "used" hers (for about 20 minutes), they consider it a "repair" not a "replace" item. Since mine never worked, it's a "replace". Whatever.

That's a large part of my disappointment. I am certain that I'd have treated it different, if the situations were reversed. I'd have shipped two new ones out immediately, once I received confirmation that the originals were on their way back (which they did receive and acknowledge).

From the outside, looking in, and having been watching the saga unfold, I find it simply appalling. Its one thing when you are talking about 30 buck devices and clones, but a high end unit form the Manufacturer, I mean where do they find these piss poor customer service people? I've been in customer service since my paper route at 11y/o and know how easy this could have gone. Simply send you a new unit(s), require a credit card for value. You get 30 days to return the originals in the same box as the replacements. If not, then you are billed. Simple. Effective. Truth be the service rep has wasted more company time than a dozen of the boxes are worth. Not to mention the unnecessary bad press. (which my way would have been accolades and we would all be discussing how wonderful they are).

Frankly I'd fire him/her.

jmho - Max

 

[Katdarling]

Thanks - PM sent.

And replied. We'll tawk, hon.

I've really been enjoying mine over the past 2 weeks. It's just the ideal form factor for a mod. can't bring myself to take anything else out in my pocket now.

Dual 18650 would probably be too big but I'd jump at a 26650 version. Same height and the possibility of all day battery.

Only downside of the 'seatbelt' is no adjustments can be made to airflow without unscrewing the atty. tradeoff for the protection i guess.

OMG! You called it SEATBELT!

(In the words of my Provape Princess.........) I haz proud!

From the outside, looking in, and having been watching the saga unfold, I find it simply appalling. Its one thing when you are talking about 30 buck devices and clones, but a high end unit form the Manufacturer, I mean where do they find these piss poor customer service people? I've been in customer service since my paper route at 11y/o and know how easy this could have gone. Simply send you a new unit(s), require a credit card for value. You get 30 days to return the originals in the same box as the replacements. If not, then you are billed. Simple. Effective. Truth be the service rep has wasted more company time than a dozen of the boxes are worth. Not to mention the unnecessary bad press. (which my way would have been accolades and we would all be discussing how wonderful they are).

Frankly I'd fire him/her.

jmho - Max

Max, it was NOT an easy process. There is even much that we did NOT share on the threads. And it's now a mixed bag, for sure. We both have our replacements in hand and are enjoying them tremendously. I still have mixed feelings about what happened, but I can separate those feelings from the mod itself, which is superb.

I do agree with you that it prolly should not have gone the way it did. But now what? Do we diss Mini? The mod? I don't think so. We both told the truth of what happened, and hopefully (sincerely hopefully) it will be of value to the next person in some way.

Right now, I'm still having hesitancy recommending purchasing from them. I really appreciate that stores like Vapin Art are giving the 7 day grace period for issues and returns.

Will everyone have the situation we did? ABSTOLUTELY not. And I do hope not! And while we hope that no one else has to go thru what we did, we both think it's best to put the info out there openly.

And at the end of the day........ DPL and I both are happily vaping our Xvo Seatbelts. The problems of the past do tend to disappear in time, do they not...


Push button. Inhale. Grunt or Ahhhh.

 

[bunta]

i still cant get the atty plate to loosen. it'll turn for 45 degrees and seems to be stuck. anyone with any suggestions ?

 

[drippaboi]

have you taken the grub screw out completely?

 

[bunta]

yes, its not even on there right now. all i can do is turn it back and forth bout 45 degrees and nothing beyond that..

 

[bunta]

and by the way the atty is working fine. i have the Taifun GT 2 which has the adjustable 510 screw. but it bothers me that a feature on such on expensive mod is not working.

 

[drippaboi]

I just went ahead and played with my plate. It gets stuck it certain positions - I have to bang around inside the air channels with the hex key until it re-seats, then I can turn it a bit more. It's easier turn by using the air channels. It got stuck multiple times but I was able to get it to fall out.

It threads back down much easier - once it gets started x_X

When I first got it I was having some pains with the plate and I've taken it apart several times. Now I just have it down about half-way and I don't think about it.

ETA: There is always condensation on the plate when I take off my tanks so they aren't sitting flush but it doesn't seem to bother anything. And the Seatbelt lives up to its name - preventing the attys from getting banged around and wobbly.

 

[bunta]

how do you turn the plate using the air channels. the channels arent deep enough for a flathead..

And how do you take it apart ? Start from the bottom hex screws im assuming and go from there ?

 

[drippaboi]

I use the hex key to poke at the corners of the groves. The plate is getting stuck because it goes crooked and the threads start biting down. (in fact now that I'm thinking about it I wish they were finer and more of them) A little bit of light pressure in the right spots will get it to stay seated as it unthreads.

 

[bunta]

nope, i tapped the plate in different corners and tried to move it.. no dice.
its vaping fine.

would i have access to the bottom of this plate if i took the mod apart from the hex screws on the bottom of the mod ?

 

[kates]

OMG! You called it SEATBELT!

(In the words of my Provape Princess.........) I haz proud!

I think we all call it that now

 

[kates]

nope, i tapped the plate in different corners and tried to move it.. no dice.
its vaping fine.

would i have access to the bottom of this plate if i took the mod apart from the hex screws on the bottom of the mod ?

I know this area is sealed to stop juice getting into the mod - so not sure how easy it would be to access. Under the plate (if I remember right) are the little holes for the grub screw to engage with to lock it into position and the 510 connector bit - so to get to the plate if it's stuck to the 510 bit you would have to take the whole section apart? I would email them and ask the best way to do it to make sure you keep the seal when reassembled

 

[Hitcat44]

High-End, Low-End, In the Middle,,,, no matter. These are first, foremost, and by definition Electronic and/or Mechanical Devices. These particular ones are also quite comparatively small and compact.
They ARE going to have "Issues". Period.
AND, as we all know quite well prior to purchase, the Manufacturer ain't in a neighboring State or across Town.
There WILL be some level of inconvenience should Issues indeed arise (as with ALL such "things").
In this Case, an "Oy Vey" Moment
C'est La Vie and whoopity-Doo. If One finds that possibility/probability & accompanying ramifications unacceptable, Don't Participate in the purchasing or ownership of said Device.
However, that near-sighted and self-defeating Stance leaves a Vaper with very little to no alternatives.
Up to the Individual. Choose for yourself and live with the consequences of your own Choice.
Those Consequences are not the fault of anyone or anything else or the Circumstances as they exist.
Weigh the Situation and the Possibilities contained therein and decide. Then Deal With It whatever "IT" turns out to be.
That's with anything.
It is quite apparent that's exactly what most here have decided & done and have done so quite well & admirably.
Looking for an idyllic Panacea (especially in Vape Gear) will leave ya eternally disappointed and perpetually lacking.

Besides, Whine-Baggery is so unbecoming (but is quite humerous to some-me included)....

Soapbox adjourned

Anyways,
Am I correct in my conclusion that the only possible inherent Issue with these XVOs arises from the 510 Connector/Base which is easily rectified by the End User using the aforementioned "Wisk Method"?

 

[kates]

Anyways,
Am I correct in my conclusion that the only possible inherent Issue with these XVOs arises from the 510 Connector/Base which is easily rectified by the End User using the aforementioned "Wisk Method"?

I would say the previous issue with the button has been resolved so no worries about that moving forward.
The lack of connection may be an issue and the first step should be to apply the 'wisk method' as this clearly and logically explains how to use the adjustable plate (as intended) and it may resolve it. I believe my connection issue is not to do with this (I think @DPLongo22 and I had a faulty connection) but I do agree it is unrealistic to expect no problems at all with any mod as there will be teething problems/ human error in assembly (we're just the unlucky ones with this mod ).
What is really useful is a thread like this to discuss and test theories as it is, of course, preferable to troubleshoot here rather than have to send back/ wait for return.
I do think mini do need to look at managing expectations though. I ordered expecting it to be dispatched in 2 weeks - and so get it in 3. I ended up waiting around 7 and I had to chase them a couple of times to see when it would be shipped. However - as I have now been told quite clearly it could take up to a month to get the repaired/replaced one back - they do seem to have taken that on board and are now giving realistic time frames . So to sum up I would say - it seems like a great mod but be prepared to be very patient - especially if you have any problems.

 

[DPLongo22]

From the outside, looking in, and having been watching the saga unfold, I find it simply appalling. Its one thing when you are talking about 30 buck devices and clones, but a high end unit form the Manufacturer, I mean where do they find these piss poor customer service people? I've been in customer service since my paper route at 11y/o and know how easy this could have gone. Simply send you a new unit(s), require a credit card for value. You get 30 days to return the originals in the same box as the replacements. If not, then you are billed. Simple. Effective. Truth be the service rep has wasted more company time than a dozen of the boxes are worth. Not to mention the unnecessary bad press. (which my way would have been accolades and we would all be discussing how wonderful they are).

Frankly I'd fire him/her.

jmho - Max

Being heavily invested in the Customer Service arena (not to mention over $1,000 invested in XvoSticks), this is EXACTLY how I'd have handled it too. But those are not my decisions to make. I run my company, Chels runs his.

And yes, my guy would have been fired too. Before his fingers left the keyboard, in fact.

 

[DPLongo22]

And replied. We'll tawk, hon.





OMG! You called it SEATBELT!

(In the words of my Provape Princess.........) I haz proud!




Max, it was NOT an easy process. There is even much that we did NOT share on the threads. And it's now a mixed bag, for sure. We both have our replacements in hand and are enjoying them tremendously. I still have mixed feelings about what happened, but I can separate those feelings from the mod itself, which is superb.

I do agree with you that it prolly should not have gone the way it did. But now what? Do we diss Mini? The mod? I don't think so. We both told the truth of what happened, and hopefully (sincerely hopefully) it will be of value to the next person in some way.

Right now, I'm still having hesitancy recommending purchasing from them. I really appreciate that stores like Vapin Art are giving the 7 day grace period for issues and returns.

Will everyone have the situation we did? ABSTOLUTELY not. And I do hope not! And while we hope that no one else has to go thru what we did, we both think it's best to put the info out there openly.

And at the end of the day........ DPL and I both are happily vaping our Xvo Seatbelts. The problems of the past do tend to disappear in time, do they not...


Push button. Inhale. Grunt or Ahhhh.

Well stated, Miss Kitty. Thanks for the perfect representation of our thoughts. WELL done, my dear.

They (Mini) are clearly a good company, with a revolutionary product. And, for all intents and purposes, they do wield the ultimate power, once our money is in their hands. Could they do things differently, from a customer service perspective? Absolutely.

But then, from a slightly different perspective, if we wanted to ensure that we were going to receive a certain level of customer service, we could have opted instead to increase our collection of Provaris.

We did choose this route, knowing that we were running some risks (different country, different culture, and potential challenges IF we ran into problems).

We made that choice knowingly, based on the reputation of their other devices. So for that, I can't fault Mini at all.

Right now, if you're a US buyer, I think Kat's suggestion was best. Buy from VapinArt, whatever they may have in stock, knowing that you have seven days if there ARE any issues. Our experiences (all that I've seen) are that the issues are apparent immediately (literally out of the box).

In time, I'll almost guarantee that Mini will get their production and QC issues down pat, and all will be well. Waiting 6-12 months to purchase might not be a terrible idea. We discussed that route before buying, but my impulsiveness won out. If I had to do it over, we'd be buying them sometime around June, 2016.

And Kat's, of course, would have been RED.

 

[Hitcat44]

Being heavily invested in the Customer Service arena (not to mention over $1,000 invested in XvoSticks), this is EXACTLY how I'd have handled it too. But those are not my decisions to make. I run my company, Chels runs his.

And yes, my guy would have been fired too. Before his fingers left the keyboard, in fact.

+1
Only Person I can control and choose for is Me (even exceptions to that at times ).
Gotta let the rest go.

Being fully researched, educated, & Informed to the best of my abilities I made the conscious voluntary decision to purchase. Fingers crossed and with prudent Optimism I await the Device and the results of that Choice.
Know my Odds, place my Bet, Roll them Bones.
As stated previously, I hedged that Bet by Playing at the Vapin' Art Casino. Worse case Scenario I get a Mulligan and no real loss. If she "turds-out", I'll punt and go on the Offense later with a different Play. No Biggie. Ain't Life Grand

 

[DPLongo22]

High-End, Low-End, In the Middle,,,, no matter. These are first, foremost, and by definition Electronic and/or Mechanical Devices. These particular ones are also quite comparatively small and compact.
They ARE going to have "Issues". Period.
AND, as we all know quite well prior to purchase, the Manufacturer ain't in a neighboring State or across Town.
There WILL be some level of inconvenience should Issues indeed arise (as with ALL such "things").
In this Case, an "Oy Vey" Moment
C'est La Vie and whoopity-Doo. If One finds that possibility/probability & accompanying ramifications unacceptable, Don't Participate in the purchasing or ownership of said Device.
However, that near-sighted and self-defeating Stance leaves a Vaper with very little to no alternatives.
Up to the Individual. Choose for yourself and live with the consequences of your own Choice.
Those Consequences are not the fault of anyone or anything else or the Circumstances as they exist.
Weigh the Situation and the Possibilities contained therein and decide. Then Deal With It whatever "IT" turns out to be.
That's with anything.
It is quite apparent that's exactly what most here have decided & done and have done so quite well & admirably.
Looking for an idyllic Panacea (especially in Vape Gear) will leave ya eternally disappointed and perpetually lacking.

Besides, Whine-Baggery is so unbecoming (but is quite humerous to some-me included)....

Soapbox adjourned

Anyways,
Am I correct in my conclusion that the only possible inherent Issue with these XVOs arises from the 510 Connector/Base which is easily rectified by the End User using the aforementioned "Wisk Method"?

Agreed, and also very well stated.

I'd by lying my fat hiney off if I didn't admit that I knew dang well what I was getting into.

 

[DPLongo22]

And the Seatbelt lives up to its name - preventing the attys from getting banged around and wobbly.

• Provi
• Clownstick
• Now "Seatbelt"

Among the MANY other little "tidbits" you've thought up, all littered throughout this forum. Girl, companies should hire you to name their products.

 

[DPLongo22]

+1
Only Person I can control and choose for is Me (even exceptions to that at times ).
Gotta let the rest go.

Being fully researched, educated, & Informed to the best of my abilities I made the conscious voluntary decision to purchase. Fingers crossed and with prudent Optimism I await the Device and the results of that Choice.
Know my Odds, place my Bet, Roll them Bones.
As stated previously, I hedged that Bet by Playing at the Vapin' Art Casino. Worse case Scenario I get a Mulligan and no real loss. If she "turds-out", I'll punt and go on the Offense later with a different Play. No Biggie. Ain't Life Grand

You'll be fine. I don't believe I've seen a single VA mod have issues. I can only expect that they're QC'ing them before they send them out, and dealing directly with Mini for replacements. They have much more buying power than even me, who's bought four of the dayum things now.

And like I said, you'll know it literally out of the box. Plenty of time to deal...

Good luck and please keep us informed. I'd love to see a ton of "success" stories. At least then I'd feel SOME validation for starting this thread.

Call me selfish...