Thanks hittman. Since they won't take them back, now it's on ME to do the right thing.
Something like that, yeah (me & "the right thing"). I hope 8 comes through for you too, Mel.
Are you done stocking up?
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Thanks hittman. Since they won't take them back, now it's on ME to do the right thing.
Something like that, yeah (me & "the right thing"). I hope 8 comes through for you too, Mel.
Warning, may be tldr
I looked back, had 7 orders in the last 6 months. I “canceled” an order right after placing it, 2 days before it shipped. Sent 2 help desk requests since CS isn’t open on the weekend. Monday morning, it was still listed as unfulfilled. I was on the road, so I called, took an hour and a half to get a human. She said the order had shipped anyway and to open another request for an RMA when it arrived. None of them have been responded to, AND they didn’t tell me I’d have to pay a 20% restocking fee. Feeling pretty pissy about it at the moment. I was in retail management at one time, and this is NOT the way to run things.
Day four, no RMA or response. So I pay shipping back AND eat 20% because their system doesn’t flag orders with help tickets attached.Warning, may be tldr
I looked back, had 7 orders in the last 6 months. I “canceled” an order right after placing it, 2 days before it shipped. Sent 2 help desk requests since CS isn’t open on the weekend. Monday morning, it was still listed as unfulfilled. I was on the road, so I called, took an hour and a half to get a human. She said the order had shipped anyway and to open another request for an RMA when it arrived. None of them have been responded to, AND they didn’t tell me I’d have to pay a 20% restocking fee. Feeling pretty pissy about it at the moment. I was in retail management at one time, and this is NOT the way to run things.
Warning, may be tldr
I looked back, had 7 orders in the last 6 months. I “canceled” an order right after placing it, 2 days before it shipped. Sent 2 help desk requests since CS isn’t open on the weekend. Monday morning, it was still listed as unfulfilled. I was on the road, so I called, took an hour and a half to get a human. She said the order had shipped anyway and to open another request for an RMA when it arrived. None of them have been responded to, AND they didn’t tell me I’d have to pay a 20% restocking fee. Feeling pretty pissy about it at the moment. I was in retail management at one time, and this is NOT the way to run things.
This is terrible, Mel. I'm SO sorry to read it.
Taking them off my list of potentials. No way, no how.
I’ve ordered countless times. from las vegas to here I consistently get my orders in 2 days. Great prices. First time I’ve ever needed CS.This is terrible, Mel. I'm SO sorry to read it.
Taking them off my list of potentials. No way, no how.
Sorry about your 8Vape problem Nola-
I have used them many times, but lucky I didn't need Customer service!
I have used them many times, but lucky I didn't need Customer service!
Tentative update... they responded on FB messanger first thing (pacific time) this morning. They forwarded it to both the person in charge of returns and the CS manager. We’ll see how they handle this. I’m currently being Southern sweet, but they miss their chance, all bets are off
Some of you might want to check out Vapehappy.com for their 2018 Holiday Clearance items. They've got lots of mods, tanks, RBA, factory coils, and various replacement parts among other things...at some really good prices. Some coils, like for the Atlantis and Uwell Crown, are only $.99/box of 5!
2018 Holiday Clearance Deals – VAPEHAPPY
2018 Holiday Clearance Deals – VAPEHAPPY
You are the Queen of bargain finds! Have you ordered from them before? I’m not familiar with the company
Yep, I've ordered from them at least a 1/2 dozen times. Always get exactly what I ordered and at great prices! Just placed another order 3 days ago. They're regularly adding more items each day to the sale, too.
Also found some great deals on coils from Breazy.com Sunday, during their 20% off sale on them. Got some Kanger SSOCC (for STM, TTM, STN, etc.) for $4/box of 5 and more GS Air coils for just $3.60/box of 5. Several people I'm helping to switch to vaping chose tanks that take those coils, so bought more to have on hand for them.
About how long did it take Breazy to resolve your issue once they had notice of it? I had a defective mod and sent it in last week. Did get an email saying they had received it(on Monday--they actually received it last week) and will email me with a decision whenever the manager makes one and tells them how to proceed? Huh? They have supporting pics and video.......that I had sent(before they even allowed me to send it back to them)on the problem.Circling back on this, Breazy made good (very good, actually) on my issue. They issued a full refund.
I just wanted to make sure I didn't leave that unsaid, given all that I DID say.
Carry on.
tia
About how long did it take Breazy to resolve your issue once they had notice of it? I had a defective mod and sent it in last week. Did get an email saying they had received it(on Monday--they actually received it last week) and will email me with a decision whenever the manager makes one and tells them how to proceed? Huh? They have supporting pics and video.......that I had sent(before they even allowed me to send it back to them)on the problem.
tia
I think it was close to a week, but there was never really any dispute. They sent me the wrong color, which was pretty clear when I sent them the pics.
How long can it possibly take them to "make a decision"? That was rhetorical, of course.
Well had a CC compromised, I only had a couple transactions but someone stole my number and used it for $200 worth of purchases, ack! Thankfully CC company flagged it.
You seem to have the worst luck. Didn't you have another a couple years back? I only use Mastercard and I always unlock, make the transaction, and lock it again or I use safe shop that BOA offers to their customers for free. Can't be too careful these days, especially around holidays.
Sorry you had it happen again. bummer
Yep two years ago too! Seems when I start shopping for vape supplies LOL!You seem to have the worst luck. Didn't you have another a couple years back? I only use Mastercard and I always unlock, make the transaction, and lock it again or I use safe shop that BOA offers to their customers for free. Can't be too careful these days, especially around holidays.
Sorry you had it happen again. bummer
In case anyone isn't aware, there was recently some cc processing centers compromised. Even though I didn't have fraudulent charges, BOA sent everyone new cards. Got mine today, think I will hide it from me.
i never thot about making my own, but you guys are scaring me.
could someone please tell me a good place or two to purchase ingredients?
could someone please tell me a good place or two to purchase ingredients?
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