I had like 10 tabs open in one of my browser windows each with an item I wanted from fasttech. Yesterday, before I was leaving for a family party I went to order them to take advantage of the Xmas eve coupon code. Well, the site kept messing up probably due to being bogged down by everyone. I had to reload each tab like at least 6 times each (so 60+ refreshes total). Now I was running late for the party, but I was finally able to get the pages to load and add the items to my cart and make the purchase, but there was no option for free shipping there which was strange, but I was in a hurry and it wasn't super expensive and thought maybe it was because of the size of the order (box size being big), so I just figured I would deal with it later.
Yesterday I never looked at the total of my bill, I was running late and in panic mode and was just happy to get the pages loaded. This morning I went to look at my order and noticed the price was pretty high, then I noticed that the quantities on two of my items were x3 and x4 when they should have been x1. I know what the problem was, sometimes on fasttech when you run honey, it changes the quantities... I knew that but again, I was in panic mode and did not check it... not even sure why I ran honey as I knew the code was XMAS15.
Luckily the order had not yet shipped and I was able to go in and cancel those 2 items and get a gift certificate refund. I then placed a new order with the correct quantities, ran honey and it changed the quantities again lol, but I was able to get 15% off still and I changed the quantities back. BUT there still was no option for free shipping... I placed the order with the cheapest shipping option and then went to go create a ticket, but they changed things a bit and now I cannot figure out how to create a support ticket.
Did any of you get charged for shipping and does anyone know how to create a support ticket now?
EDIT: I just created at ticket for "Receive the wrong item" and included some random images for the required images... it was the only way I could figure out how to communicate with them.