Then, a few days later, I got a shipment and almost all the caps on the glass bottles I ordered were shattered (just the caps, not the bottles). I emailed them (kindly) to let them know (I didn't even ask for replacements), no response. That was probably almost a week ago now.
Odd, that, @UncleJunkle . I recently ordered a couple liters of nic and a dozen bottles with caps, only got 10. The ten were shrink wrapped, so I took a pic, just in case, but did not include that with an email about the problem. Got an immediate acknowledgement, and the 2 missing arrived faster than the original shipment.