I would think that if "their first box" had issues, there might be a problem! I purchased one box myself and posted a glowing review. I also experienced a few problems since my first post. I noted them on this thread for the purpose of letting the supplier be aware that the product is not consistent. I know that the guys over at GotVapes are not making these units themselves, but they are putting their name on this product line. If I go to a restaurant and the food is bad, I am going to tell my waiter. Now the waiter did not cook my food himself, but he is representing the restaurant. Having been in the customer service related field all of my adult life, I count on customers letting me know when something is not working/prepared properly. If the customers don't speak up, word does get out that management is not interested in the quality of their product or customer satisfaction. There is a proper way to communicate a problem to management that does not put them on the defense. That old saying "you attract more flies with honey than vinegar". Customers work just as hard for their money as you work to earn your money. Sometimes people get frustrated and instead of waiting until they calm down, they convey their experience and disappointment in the current state. Which their current state is not good and words are used that can be offensive to the hard working staff. But in the customer service industry, their is a way to defuse the situation where the customer feels their problem has been heard and management is going to address the issue. Dan and Chris, you know these devices are manufactured in another part of the world. There are people and machines assembling and packaging these items. Both of which are capable of error. Consumers should realize this. When an irate customer conveys their frustration with a purchase on this post, through email, or phone calls, its not a good idea to openly chastise them and say that no one else is having these problems. And fire back at the customer leaving them, and everyone else reading these posts, that you don't care about your customers. And then deleting posts because you don't like how they are worded. In the retail world customer service should be your number one concern. Without customers, there is no business. How you have handled complaints and problems with your customers on this thread, concerns me more than some Vortex's being defective. IMO, you should acknowledge the members issues, let them know that you want them to have the best possible experience with your products and direct them to the PM, that you will be sending directly, with the expressed interest in resolving the issue to their satisfaction. That lets them know that as a customer, you want to make them happy and it makes you shine to everyone else reading these posts. You are going to sell more products, even if a few folks have had problems with them, because the customer is going to feel secure that if they might have issues, those issues will be address and they will not be throwing money away. Got Vapes has earned the reputation of bring the newest and most innovative products to the vaping community. But at your current lack of customer service, regarding the Turbine and Vortex, your going to earn the reputation of throwing out new products with no regard to customer satisfaction. Once someone gets burnt, they are not going to put their hands back in the fire! I hope you can see that what I have said is coming from my desire, for your business to grow and thrive, and customers feeling secure with their purchase.
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