Post script to my Abyss situation:
I sent an email to the local retailer I bought it from about 2 hours ago explaining the situation and showing photos.
I just got an email back saying they are sending a replacement via express post (interstate) to me tomorrow. Apologies and understanding etc. They are also sending a prepaid satchel for me to return the defective unit so they can onsend to Dovpo.
I knew they were out of stock but somehow the manager has been able to source another Abyss. Amazing.
Really excellent CS!
The saga continues and hopefully the next chapter will be a happy one![]()
Fantastic Mate

That's great customer service!! Where did you make your purchase from?