Oh I have been training that man behaviorally for weeks. I was actually nearing my last intervention. This is not the first time I have been screamed at by that dude, it did not bother me a bit, it seemed to be (for him) a necessary evil to get through to the next "step." as it were. It was just unfortunate the head of the clinic overheard, and was horrified.
But I couldn't say: "Please ignore that and proceed, I have been dealing with him like a wayward toddler the entire time I've been here and I am SO CLOSE."
It's a primary care office. You can't admit that you like, are behaviorally training your coworker as if they were a small, petulant child. It's a primary care office, dude, they already think I have some deep dark voodoo magic sometimes. LOL.
So yeah, I had to undo weeks of training and let it all fall apart.
Although honestly, I'm glad I found out about the lying. You can train a dog. You cannot train a dog with rabies. At some point, it will bite you and kill you.
So, when I get asked about "Training" if it comes up, I will frame it as my "how to get along with a coworker you have conflicts with" generally, not "I gave him treats" (complements, and acting ditzy) and "negatives" asking him to do stuff , and "extinguishing" (ignoring the abusive behavior in hopes of extinguishing it.)
Fortunately he got so mad at me he forgot others were around. He was no happier than I, TRUST me, especially when his lying was exposed. You just don't do that in healthcare, I mean it happens. It shouldn't.
Anna