thanks denali, I'll give them another few days but by then I'll be up against the dispute deadline and I'll have to act. I really hope I'm an isolated case and I'll have something in my mailbox in a day or two. I'm not sure about others ordering but I received most all of the tobaccos I ordered, but almost none of the fruity stuff - and half of those were readymix to use as tobacco mixers.
ok, just to bring anyone who's interested up to speed, on April 1 a dispute was filed with CC company for incomplete shipment value of the missing flavors less 10% coupon used at purchase 30 days prior. Also a complaint with Paypal. Like magic, hours later, I received an email from Hangsen - the status of my order has been changed - to refunded. On April 2, I contacted Yotpo to update my review of BH. On April 3, Paypal emailed me to let me know they were still working on resolution. On the 8th, Yotpo review was edited. On April 9, Paypal updated/confirmed I had requested a partial chargeback thru my CC. On the 12th I contacted my CC company to ask if a refund had cleared my account and was told the only action was CC charge back of the original disputed amount. So, it's been a hassle, and if I end up with a complete refund I will be appreciative because it's more than I've asked for, I'm happy with the charge-back amount because that is fair, but I'd much rather have just received my darn fruits.
I've learned my lesson. I will never stray from tobaccos and menthols again. hahaha
Would I place another order with buyhangsen? yes. as long as 1) I only order a dozen or so items that can fit in one small envelope within 10 minutes or less and 2) that can be processed with a credit card thru the extra layer of paypal, and 3) going into it knowing that the only people that Hangsen responds to is Paypal and Visa. Seriously, who doesn't even respond to their independent reviewer ?
It was very easy working with Yotpo, as always, and of course my CC people to resolve the issue. Paypal, on the other hand, after an initial very swift action, turned into the odd man out, swimming a little behind the current, but it sure is nice to have an "iron fist'' sotospeak, for those rare times when one has exhausted all means of getting a retailer's attention.\\
So much for the soap-opera-of-the-week. Thanks for listening and many, many, many thanks to those who pm'd me to try to help, I appreciate you guys and gals so much!. Back to mixing. I'm thru the D's and on the E's
