Just a small recap of my Vaporshark experience.... I ordered mine on the 30th of last month. I received it in a decent amount of time, and functionally it was outstanding. However, the screen on mine was crooked, and my biggest thing for purchasing this over a Hana was all the imperfections I saw in Hanas. So, with my crooked screen I called them up and the customer service advised me to send it in and they would get it fixed. The day after I received my DNA30 I sent it right back to them. I just got it back on the 14th and the screen was absolutely horrible. It was now straight, but there was a huge gap on the left side, there was about a quarter inch strip of what appeared to be adhesive on the screen, and a substantial amount of debris stuck underneath the screen. I showed the screen to a local Vaporshark wholesaler and he agreed that the quality of the screen and the "repair" was unacceptable. I figured that I was sick of dealing with them so I was going to take the battery cover off and maybe blow the screen out with air, but due to the stripped head of the allan screw (that I assume was stripped when they "fixed" it the first time) I left it alone and figured I would call them once again.
From here, my biggest complaint was the fact that I had spent a 170 bucks on an item that I have only been able to use for 2 or 3 days. Of course I got the usual "I understand your frustration" and they said that they would ship me a brand new one as soon as I mailed mine back to them, AGAIN! I even talked to the tech who "fixed" my screen and he tried to defend his work and tell me "there's no way". They refused to place a hold on my card and send me a new device first, so I could actually use a DNA that I paid for for more than 2 days. Finally they agreed to ship me a new one as soon as I mailed mine back to them and tracking showed some sort of movement. I even confirmed with someone else from Vaporshark and was told "Let us know when you ship it and there is some movement on the tracking and will will ship another". Here it is Wednesday and my old DNA is out for delivery to them. Where is theirs? Not even shipped! They gave me a tracking number and the damn thing isn't even in the pre-shipping phase yet. ... has customer service and a good business etiquette gone?
I actually just read there was an 18650 version coming out, and to be honest I would have purchased one as soon as it came out. I loved the functionality of the Shark, and my first hiccup with the screen could have happened to anyone. However, after their casual attitude towards making a paying customer happy, I refuse to spend any more money on Vaporshark. I'm just one customer, so I know my stubborn little tantrum won't affect them, but with such a competitive market you would think people would bend over backwards for the folks that pay for their products.