Vaporshark DNA

[MandM78]

From what I heard last night (I finally got an email back from customer service)... they have some USB/Gunmetal ones that came in and passed quality control. The shipment of black/USB models is still en route from the manufacturer after the 510 connector issues plagued the first shipment. The black ones are expected in on Friday and shipped Friday or Saturday. The few gunmetal ones, should be on their way out as we speak.

BUT... if you're not seeing any actual change in package status with your tracking numbers... I wonder if these gunmetal ones are actually in the same shipment as the incoming black ones and not going out till Saturday, and someone is telling you guys a little white lie to keep you happy. (At this point... I would not be too shocked if this was the case.)

Basically... since the 3/15 ship date is so close, and customer service told me it's expected to ship then... I'm going to wait it out. If there's no movement or shipping info or whatever by Saturday... then I'm most likely going to cancel. As it stands now, I'm getting more and more ticked off with the lack of communication about status, etc., so even if I do get my VSDNA in the next bunch of days I'm probably not going to be buying anything from VaporShark again.

 

[Mackoy 09]

From what I heard last night (I finally got an email back from customer service)... they have some USB/Gunmetal ones that came in and passed quality control. The shipment of black/USB models is still en route from the manufacturer after the 510 connector issues plagued the first shipment. The black ones are expected in on Friday and shipped Friday or Saturday. The few gunmetal ones, should be on their way out as we speak.

BUT... if you're not seeing any actual change in package status with your tracking numbers... I wonder if these gunmetal ones are actually in the same shipment as the incoming black ones and not going out till Saturday, and someone is telling you guys a little white lie to keep you happy. (At this point... I would not be too shocked if this was the case.)

Basically... since the 3/15 ship date is so close, and customer service told me it's expected to ship then... I'm going to wait it out. If there's no movement or shipping info or whatever by Saturday... then I'm most likely going to cancel. As it stands now, I'm getting more and more ticked off with the lack of communication about status, etc., so even if I do get my VSDNA in the next bunch of days I'm probably not going to be buying anything from VaporShark again.

Theres a vid on youtube of the gunmetal version so I think they started shipping that color. Maybe they are just being overwhelmed with back orders.


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[StaircaseWit]

I got a tracking number Monday, the day they called me to change the order from black/magnetic to gunmetal/usb, but that tracking number still only shows "electronic shipping info received." Now I know usps is notorious for not updating their tracking, but three days later it would at least show something if it had actually shipped. I'm calling today to see if they can verify that it actually shipped. I'm mildly ...... that they promised to ship it Monday if I changed my order, and it still hasn't moved. Now I'm figuring it'll probably ship next Monday, after they receive their original 3/15 shipment on Saturday.

Edit: just called and talked to Michelle. She says they definitely shipped a bunch of gunmetal/usb on Monday, but that they driver doesn't scan them all because they ship so many. It still would have updated as soon as it hit a sorting center though, so I'm doubtful that it actually shipped, unless usps is being that bad at updating tracking. More waiting...

 

[siklilmonkey]

got ahold of Cust. Service today and got my refund for 7.99 magnetic cable. Changed my order to USB/Black, now my status on vaporsharks website says COMPLETE, yet been a few hours now and no email about anything.

What does Complete mean? anyone know? I just hope a mistake wasnt made I now mine dont get sent when its ready cause the order says complete. I hate to keep calling, im sure they are busy. Ordered 2/13/14

 

[Mackoy 09]

I ordered the black magnetic last Feb 4, changed my order yesterday to black USB and was informed that the black ones are scheduled to ship this weekend March 15


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[mace85]

I got a tracking number Monday, the day they called me to change the order from black/magnetic to gunmetal/usb, but that tracking number still only shows "electronic shipping info received." Now I know usps is notorious for not updating their tracking, but three days later it would at least show something if it had actually shipped. I'm calling today to see if they can verify that it actually shipped. I'm mildly ...... that they promised to ship it Monday if I changed my order, and it still hasn't moved. Now I'm figuring it'll probably ship next Monday, after they receive their original 3/15 shipment on Saturday.

Edit: just called and talked to Michelle. She says they definitely shipped a bunch of gunmetal/usb on Monday, but that they driver doesn't scan them all because they ship so many. It still would have updated as soon as it hit a sorting center though, so I'm doubtful that it actually shipped, unless usps is being that bad at updating tracking. More waiting...

I had the same thing happen. It updates to "electronic shipping info received" when a label is paid for and printed. According to their reply on Facebook they print labels as soon as orders clear. They say it speeds up shipping when the item arrives. But mine took a few days of "shipping today" before it actually went in the mail.

Honestly, with the issues they have had getting product in, then essentially shutting down their magnetic charging line, I would imagine they have a ton of labels to void and get refunded. I bet the pre-mature shipping labels caused a ton of extra work, as well as confused customers.

 

[StaircaseWit]

I had the same thing happen. It updates to "electronic shipping info received" when a label is paid for and printed. According to their reply on Facebook they print labels as soon as orders clear. They say it speeds up shipping when the item arrives. But mine took a few days of "shipping today" before it actually went in the mail.

Honestly, with the issues they have had getting product in, then essentially shutting down their magnetic charging line, I would imagine they have a ton of labels to void and get refunded. I bet the pre-mature shipping labels caused a ton of extra work, as well as confused customers.

I'd agree, but I got the call Monday telling me they had gunmetal/usb IN STOCK and I was told if I switched my order from black/magnetic the gunmetal/usb would definitely ship that day. I got my tracking number that evening.

After talking to Michelle today, she says they shipped a bunch of gunmetal/usb on Monday. So it's not just "label printed" and never shipped; it should have updated when it hit a sorting center.

I don't know anymore, but I'm done stressing about it. It'll get here at some point. I just thought I'd have it by the weekend if it shipped out Monday afternoon.

 

[cecsystems]

It'll get here at some point. I just thought I'd have it by the weekend if it shipped out Monday afternoon.

I guess that depends on where the "Pit of Despair" is and whether or not they can find it. Sorry couldn't resist... lol.

 

[StaircaseWit]

I guess that depends on where the "Pit of Despair" is and whether or not they can find it. Sorry couldn't resist... lol.

It's in Florin, of course.

 

[mace85]

So mine just arrived. Overall impressions are good. The button doesn't have the play that people complained about in the first model. The 510 connector is rock solid, and it has a generous spring loaded center pin. This thing is small. I know everyone said that, but I didn't truly appreciate it until I got it into my hand. It arrived half charged, which is neither good or bad, it just is. I did notice the device does get warm with use, but it's not bad. I am just hoping thats not a sign of battery issues to come. But I would imagine that anything firing at 30 watts will generate some heat.

The gunmetal color is a dark gray with some metallic flecks. It looks good, and is only slightly lighter than black. The logo appears to be laser engraved as opposed to a decal.

Here is it with a Pulse-G clone, Russian 91%, and a Nimbus on for size reference.



Although immediately after taking the pics I discovered something rattling around on the inside. Hopefully it's nothing important......or conductive.

 

[huflung]

Thanks for sharing Mace!!!! It gives the rest of us a little ray of hope at the end of the long pre-order waiting tunnel.

 

[Mackoy 09]

"rattling around on the inside." ...is something to be concerned about. Id call VS if I were you. Very nice pics though! Thanks for sharing!


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[Peppie]

Is the Fire Button plastic or SS??

I would be concerned about the rattle

 

[joeaux]

Thanks for the pics Mace. Nice to see that the 30 is a step up from the 20. Not all that important but do me a bit of a favor. Report back in a few days and tell me if the "Vaporshark DNA" logo on the side begins to wear off. It finally disappeared completely on my 20. Not that you need it to vape but heck, I kinda liked it. And on the rattle, if you're mechanically inclined you can take out the allens on the side and take a look inside. Or you could call VS about it. Either way I'd do something. I don't think there's a worry of shorting due to something being loose in there. They did a good job on the 20 with insulating things inside pretty well, but you never know.

 

[Zooker]

Great pics, Mace! Thanks for sharing, I hope more eye candy will trickle in. I ordered the gunmetal as well!

 

[mace85]

The fire button is likely a chromed plastic? But it's hard to tell. It has a texture to it, but it's smooth overall. It doesn't seem to have any play in the hole and has a nice audible and tactile click.

The logo isn't going anywhere, I am pretty sure it's engraved in the side.

 

[Rossum]

I think they fixed the logo problems some time ago. The logo on the DNA-20 I got right after Christmas still looks perfect after 2-1/2 months daily use, and by that I mean it goes everywhere with me.

 

[mace85]

I gotta say, I thought I was a mech guy all the way. But the way this thing fires and it's size make it a great every day option.

 

[StaircaseWit]

The fire button is likely a chromed plastic? But it's hard to tell. It has a texture to it, but it's smooth overall. It doesn't seem to have any play in the hole and has a nice audible and tactile click.

The logo isn't going anywhere, I am pretty sure it's engraved in the side.

Specs on the site say "improved metal firing button," but not much else. So it's some sort of metal.

 

[mace85]

Specs on the site say "improved metal firing button," but not much else. So it's some sort of metal.

It probably is metal, I just can't confirm without spending more time on it. Overall it's a great little device.